Publications

April 2006 (Revised April 2012)
Case

Ghana: National Economic Strategy

By: Michael E. Porter and Kjell Ke-Li Carlsson

Set in the year 2001, as President John Kufuor contemplates a national economic strategy following his election in the first democratic transfer of power in Ghana's history. Focuses on Ghana's long history of poor economic performance and intractable poverty,... View Details

Keywords: History; Economic Growth; Government Administration; Developing Countries and Economies; Growth and Development Strategy; Ghana

March 2006
Teaching Note

Restating Revenues and Earnings at INVESTools Inc. (TN) (A), (B),(C) and (D)

By: Michael D. Kimbrough and F. Warren McFarlan

Keywords: Earnings Management; Revenue; Financial Services Industry

October 2005
Supplement

ProfitLogic: Scott Friend, CEO (DVD)

By: Richard G. Hamermesh and Michael J. Roberts

September 2005 (Revised January 2006)
Case

Restating Revenues and Earnings at INVESTools, Inc. (A)

By: Michael D. Kimbrough and F. Warren McFarlan

Relates the events leading up to the announcement in February 2005 that INVESTools, a Utah-based provider of investor education services, would be restating prior-year financial statements due to inappropriate revenue recognition. View Details

Keywords: Accounting; Accounting Audits; Financial Statements; Capital Markets; Currency Exchange Rate; Corporate Disclosure; Financial Services Industry; Education Industry; Utah

October 1979
Article

Social Network Analysis for Organizations

By: N. Tichy, Michael Tushman and C. Fombrum

Article

The Causes and Consequences of Industry Self-Policing

By: Jodi L. Short and Michael W. Toffel

Innovative regulatory programs are encouraging firms to police their own regulatory compliance and voluntarily disclose, or "confess," the violations they find. Despite the "win-win" rhetoric surrounding these government voluntary programs, it is not clear why... View Details

Keywords: Corporate Disclosure; Governance Compliance; Law Enforcement; Policy; United States

Read Now

December 2003
Teaching Note

Ice-Fili (TN)

By: Michael G. Rukstad and John R. Wells

Teaching Note to (703-516). View Details

January 2002 (Revised August 2006)
Background Note

New Venture Financing

By: Howard H. Stevenson and Michael J. Roberts

Describes the various alternative financing alternatives available to new ventures. A rewritten version of an earlier note. View Details

Keywords: Financing and Loans; Business Startups

August 2001 (Revised June 2002)
Case

IBM Software Solutions (B)

By: Michael L. Tushman and Robert Chapman Wood

Supplements the (A) case. View Details

Keywords: Information Technology Industry

November 2000
Case

UPromise

By: Michael J. Roberts and William A. Sahlman

Describes the development of UPromise, a company that has developed a loyalty program through which corporate partners can contribute to funds that finance the education of consumers' children. Presents the accomplishments prior to the company's second round of... View Details

Keywords: Higher Education; Corporate Entrepreneurship; Venture Capital; Financial Markets; Programs

April 2000 (Revised August 2002)
Case

The Holland House

By: William J. Poorvu and Michael A. Everett-Lane

In November 1993, Edward Geffner, executive director of Project Renewal, Inc. (PRI), is proposing that his not-for-profit firm develop Holland House at 351 West 42nd Street in New York City into a single- room occupancy hotel for homeless people. He has put together a... View Details

Keywords: Buildings and Facilities; Nonprofit Organizations; Social Entrepreneurship; Welfare; Construction; Poverty; Property; Real Estate Industry; Construction Industry; New York (city, NY)

June 1999 (Revised October 1999)
Case

Eli Lilly, 1998 (B): Emerging Global Organization

By: Michael Y. Yoshino and Thomas W. Malnight

Examines major issues faced by Eli Lilly as it evaluates the appropriateness of a focused matrix organization with extensive use of cross-functional teams. View Details

Keywords: Business Model; Geography; Globalized Firms and Management; Growth and Development; Knowledge; Management Teams; Product; Organizations; Pharmaceutical Industry

November 1981
Supplement

Corning Glass Works International, Part II, Interviews with Top Management, Video

By: Christopher A. Bartlett and Michael Y. Yoshino

Presents tapes of interviews with Tom MacAvoy (Corning Glass president) and James Houghton (Corning Glass vice-chairman). View Details

Keywords: Management Teams; Manufacturing Industry

June 1999 (Revised June 2000)
Case

Eckerd Corporation

By: Michael E. Porter and John E. Kelleher

Describes the history and current situation in the retail pharmacy industry, including competition from new merchants and Internet drugstores. Eckerd, one of the top four drug chains, must decide how to position itself for the future. View Details

Keywords: Competition; Alignment; Supply and Industry; Retail Industry; Pharmaceutical Industry

2007
Working Paper

Ambidexterity as a Dynamic Capability: Resolving the Innovator's Dilemma

By: Charles A. O’Reilly III and Michael Tushman

Read Now

March 1994
Supplement

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)

By: Roy D. Shapiro and Michael D. Watkins

Supplements the (A) case. View Details

Keywords: Telecommunications Industry

October 1993 (Revised July 1997)
Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins

AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details

Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry