Employee Relationship Management - Publications - Faculty & Research

01 Aug 2001
News

Cleveland Global Alumni Conference a Sold-Out Success

departure from a traditional, "top-down" management style, Nasser continued. "Every employee must be a teacher, learner, and leader," he said. Later in the day, Professor Myra Hart led a breakout session on... View Details

Keywords: Hanna, Julia; Frank Batten (MBA '52); Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2003
News

Portraits from the Class of 2003

First Film: Open Invitation, half–hour dark comedy Previous Job: managed brand franchises for Procter & Gamble, Cincinnati and Toronto AT P&G: spearheaded relationship with UNICEF to donate tuberculosis... View Details

Keywords: Arts, Entertainment

Web

Black Investment Club | MBA

Black Investment Club The Black Investment Club (BIC) seeks to address the massive underrepresentation of black investors in venture capital, private equity, and investment management by creating a platform to empower and advance the... View Details

31 Jul 2012
First Look

First Look: July 31

Maersk was a global conglomerate with large shipping and oil & gas businesses. Among the talent management issues being discussed: an increase in employee turnover, internal training and development... View Details

Keywords: Carmen Nobel

13 May 2013
Blog Post

The Summer is Finally Over

are back in the field actually dealing with ‘real-life’ situations that you can truly appreciate the cause and effect relationship between culture and sustained organizational success. This summer, I got to work with passionate,... View Details

Keywords: Entertainment / Media / Sports

Profile

Sara Roedner

HBS' emphasis on general management is especially appealing. "The Required Curriculum builds the skills I'll need to feel comfortable as a team leader," Sara says. "As a consultant, I'll have to work across multiple... View Details

01 Mar 2008
News

Negotiating with Wal-Mart

are numerous media accounts of the corporate monolith riding its suppliers into the ground. But what about those who manage to survive, and thrive, while dealing with the classic hardball negotiator? In “Sarah Talley and Frey Farms... View Details

Keywords: Julia Hanna; General Merchandise Stores; Retail Trade

18 Apr 2007
HBS Case

How Magazine Luiza Courts the Poor

Frei notes. Employee training relies on a management approach summed up by Luiza Helena as "assisted freedom," with a focus on self-development, open communication, and participation. For most... View Details

Keywords: by Julia Hanna; Retail

March 1996 (Revised January 1997)
Case

Scott Cook and Intuit

By: James L. Heskett

Scott Cook has just learned that Microsoft has withdrawn its $2 billion offer for his company Intuit. Because of his company's prospects, he is elated. But he now must decide the direction in which to take his company while continuing to focus on the formula of... View Details

Keywords: Customer Relationship Management; Entrepreneurship; Business or Company Management; Marketing Strategy; Product Development

Citation

Find at Harvard

11 Jun 2015
News

Leading the way in sustainable style

Marjorie Yang (MBA 1976), the chairman and CEO of garment-manufacturing giant The Esquel Group, doesn’t spend much time talking about apparel anymore. Instead, she’s focused on improving the livelihood of the company’s 47,000 employees... View Details

10 May 2016
First Look

May 10, 2016

Galvin, Karen Miller-Kovach, Scott Halpern, George Loewenstein, and Kevin Volpp Abstract—Purpose: We tested the effects of employer subsidies on employee enrollment, attendance, and weight loss in a nationally available weight View Details

Keywords: Carmen Nobel

01 Jun 2010
News

Get Well Soon

Art by James Yang/Getty Images Health-care reform is more than a political football. For twenty years it’s been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact... View Details

Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance

September 2020 (Revised July 2022)
Supplement

Spreadsheet Supplement to "Artea: Designing Targeting Strategies"

By: Eva Ascarza and Ayelet Israeli

Spreadsheet Supplement to "Artea: Designing Targeting Strategies" (521-021). View Details

Keywords: Race; Gender; Marketing; Diversity; Customer Relationship Management; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States

Citation

Purchase

04 Jun 2018
Blog Post

How to Create a Presence Without Being Present

Strategy, HBS Career & Professional Development office. “There are so many things you can do to reach students without sending a team to us.” DeCastro and Hutchinson, with further input from Lauren Santimauro, Campus Recruiting View Details

Keywords: All Industries

19 Dec 2016
News

Harvard Students Help Mom-and-Pop Shops Get off the Ground

situation when you’re sitting and meeting with a small business owner and an employee walks out of the door and the owner has to go into the kitchen and work the grill.” Students from the class have worked with about a dozen small... View Details

Keywords: retail

07 Aug 2000
Research & Ideas

Rocket Science Retailing

products that generate greater disagreement among the employees are likely to have less-accurate forecasts. Get the product testing right. An impressive 78 % of the retailers in our study test new products in a few stores before the... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

Web

Work & Life - Race, Gender & Equity

same company, so it seems like the assumption has been made that I will manage the family while he advances in the company.” Woman, 39 HBS Couples Among HBS couples, women are more likely than men to report being in traditional View Details

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

Every public health crisis—whether it’s the availability of highly addictive opioids or junk food marketing to children—prompts consumers to question how far companies will go for profit. It’s not an unwarranted concern. After all, cigarette makers once used... View Details

Keywords: by Danielle Kost; Health

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered organization focused on growth... View Details

Keywords: by Bill George