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      • February 1990 (Revised January 1993)
      • Teaching Note

      Nippon-WTI Ltd., Teaching Note

      By: W. Carl Kester
      Teaching Note for (9-287-006). View Details
      Keywords: Manufacturing Industry; Asia; Japan; United States
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      Kester, W. Carl. "Nippon-WTI Ltd., Teaching Note." Harvard Business School Teaching Note 290-028, February 1990. (Revised January 1993.)
      • February 1990 (Revised July 1990)
      • Case

      Internal Revenue Service: Automated Collection System

      By: Nitin Nohria
      Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details
      Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States
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      Nohria, Nitin. "Internal Revenue Service: Automated Collection System." Harvard Business School Case 490-042, February 1990. (Revised July 1990.)
      • February 1990
      • Supplement

      James Burke: A Career in American Business, Video

      By: Richard S. Tedlow
      Keywords: Business Ventures; Personal Development and Career; United States
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      Tedlow, Richard S. "James Burke: A Career in American Business, Video." Harvard Business School Video Supplement 890-513, February 1990.
      • February 1990 (Revised July 1992)
      • Case

      Whistler Corp. (A)

      By: Gary P. Pisano
      Describes the circumstances surrounding Whistler Corp.'s decision whether or not to continue manufacturing operations in the United States. The company had been experiencing severe problems in its domestic manufacturing operations and was thus unable to compete with... View Details
      Keywords: Job Cuts and Outsourcing; Production; Problems and Challenges; Competitive Strategy; Apparel and Accessories Industry; United States
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      Pisano, Gary P. "Whistler Corp. (A)." Harvard Business School Case 690-011, February 1990. (Revised July 1992.)
      • 1990
      • Chapter

      Regulation and Competition in America, 1920s-80s

      By: R. H.K. Vietor
      Keywords: Competition; United States
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      Vietor, R. H.K. "Regulation and Competition in America, 1920s-80s." In Governments, Industries and Markets: Aspects of Government-Industry Relations in Great Britain, Japan, West Germany and the United States of America since 1945, edited by M. Chick. Aldershot: Edward Elgar Publishing, 1990.
      • November 1989
      • Teaching Note

      The Poletown Dilemma and Poletown Dilemma: The Outcome, Teaching Note

      By: Thomas R. Piper
      Teaching Note for (9-389-017) and (9-390-068). View Details
      Keywords: Auto Industry; Michigan
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      Piper, Thomas R. "The Poletown Dilemma and Poletown Dilemma: The Outcome, Teaching Note." Harvard Business School Teaching Note 390-069, November 1989.
      • November 1989 (Revised February 1992)
      • Case

      Ford Motor Co.: Dealer Sales and Service

      By: Leonard A. Schlesinger
      Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Distribution Channels; Customer Focus and Relationships; Service Industry; Auto Industry; Retail Industry; United States
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      Schlesinger, Leonard A. "Ford Motor Co.: Dealer Sales and Service." Harvard Business School Case 690-030, November 1989. (Revised February 1992.)
      • November 1989
      • Case

      Girl Scouts of the U.S.A. (C)

      By: James L. Heskett
      Keywords: Nonprofit Organizations; United States
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      Heskett, James L. "Girl Scouts of the U.S.A. (C)." Harvard Business School Case 690-047, November 1989.
      • November 1989 (Revised November 1991)
      • Case

      Transformation at Ford

      By: Leonard A. Schlesinger and Richard Pascale
      In 1980 Ford was near disaster. The company lost billions of dollars between 1980 and 1982. By 1988 the company had been transformed into one of the most successful corporations in the United States. Describes what happened and then examines how it happened. The major... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Success; Transformation; Manufacturing Industry; Auto Industry; United States
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      Schlesinger, Leonard A., and Richard Pascale. "Transformation at Ford." Harvard Business School Case 390-083, November 1989. (Revised November 1991.)
      • November 1989
      • Case

      Girl Scouts of the U.S.A. (B)

      By: James L. Heskett
      Keywords: Nonprofit Organizations; United States
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      Heskett, James L. "Girl Scouts of the U.S.A. (B)." Harvard Business School Case 690-046, November 1989.
      • November 1989 (Revised June 1993)
      • Case

      Girl Scouts of the U.S.A. (A)

      By: James L. Heskett
      Keywords: Nonprofit Organizations; United States
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      Heskett, James L. "Girl Scouts of the U.S.A. (A)." Harvard Business School Case 690-044, November 1989. (Revised June 1993.)
      • November 1989
      • Supplement

      The Poletown Dilemma: The Outcome

      By: Thomas R. Piper
      Summarizes the outcome. View Details
      Keywords: Auto Industry; Michigan
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      Piper, Thomas R. "The Poletown Dilemma: The Outcome." Harvard Business School Supplement 390-068, November 1989.
      • 1989
      • Chapter

      Minguo shiqi Zhongwai jingji jishu hezuo: Meigo zhanshi shengchan quwentuan huan Hua, 1944-1946 [Sino-foreign Economic and Technical Cooporation in Republican China: The U.S. War Production Mission to China, 1944-46]

      By: William C. Kirby
      Keywords: History; International Finance; International Relations; Cooperation; Developing Countries and Economies; China; United States
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      Kirby, William C. "Minguo shiqi Zhongwai jingji jishu hezuo: Meigo zhanshi shengchan quwentuan huan Hua, 1944-1946 [Sino-foreign Economic and Technical Cooporation in Republican China: The U.S. War Production Mission to China, 1944-46]." In Minguo dang'an yu minguo shi xueshu taolunhui lunwenji [Proceedings of the Conference on the Archives and History of Republican China], edited by Zhang Xianwen, et al.. Beijing: Dang'an chubanshe [Archives Press], 1989.
      • October 1989 (Revised August 1995)
      • Case

      Tysons Corner

      By: William J. Poorvu
      Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been very successful in the past but it is now facing a significant cash flow deficit. Designed to examine how a partnership... View Details
      Keywords: Conflict Management; Change Management; Partners and Partnerships; Joint Ventures; Cash Flow; Investment; Accommodations Industry; Real Estate Industry; Virginia
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      Poorvu, William J. "Tysons Corner." Harvard Business School Case 390-052, October 1989. (Revised August 1995.)
      • October 1989 (Revised June 1991)
      • Teaching Note

      General Electric: Valley Forge (A)--(H), Teaching Note

      By: Robert L. Simons
      Teaching Note for (1-189-009--013), (1-189-015), and (1-189-016). View Details
      Keywords: Consumer Products Industry; Manufacturing Industry; Pennsylvania
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      Simons, Robert L. "General Electric: Valley Forge (A)--(H), Teaching Note." Harvard Business School Teaching Note 190-050, October 1989. (Revised June 1991.)
      • September 1989
      • Case

      Intellectual Property Rights: The IBM-Fujitsu Case

      By: Joseph L. Badaracco Jr.
      Keywords: Intellectual Property; Law; Computer Industry; United States; Japan
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      Badaracco, Joseph L., Jr. "Intellectual Property Rights: The IBM-Fujitsu Case." Harvard Business School Case 390-061, September 1989.
      • September 1989 (Revised October 1989)
      • Case

      Calgene in the U.S. Cotton Market

      By: Ray A. Goldberg
      Keywords: Agriculture and Agribusiness Industry; United States
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      Goldberg, Ray A. "Calgene in the U.S. Cotton Market." Harvard Business School Case 590-017, September 1989. (Revised October 1989.)
      • September 1989 (Revised April 1990)
      • Case

      Banc One Corp.--1989

      By: Rosabeth M. Kanter
      Banc One Corp., an innovative and financially successful super-regional bank holding company, has a track record of upgrading performance of acquisitions while retaining previous management--doing better with the same people. In June 1989 Banc One made its first... View Details
      Keywords: Business Growth and Maturation; Banks and Banking; Private Ownership; Human Resources; Mergers and Acquisitions; Performance Evaluation; Management Teams; Banking Industry; United States
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      Kanter, Rosabeth M. "Banc One Corp.--1989." Harvard Business School Case 390-029, September 1989. (Revised April 1990.)
      • September 1989 (Revised May 1993)
      • Case

      Boston Sobriety Development, Inc.

      By: Regina E. Herzlinger
      Keywords: Health Care and Treatment; Health Industry; Boston
      Citation
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      Herzlinger, Regina E. "Boston Sobriety Development, Inc." Harvard Business School Case 190-037, September 1989. (Revised May 1993.)
      • September 1989 (Revised January 1991)
      • Case

      Massachusetts Lottery

      By: John A. Quelch
      Describes the role of state lotteries, lottery marketing, and the operation of the Massachusetts State Lottery, including reference to Massachusetts lottery advertising. Highlights the success of state lotteries while also noting growing criticism, particularly of... View Details
      Keywords: Ethics; Marketing; Advertising; Government and Politics; Public Administration Industry; Massachusetts
      Citation
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      Quelch, John A. "Massachusetts Lottery." Harvard Business School Case 590-009, September 1989. (Revised January 1991.)
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