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Show Results For
- All HBS Web
(10,112)
- People (43)
- News (2,816)
- Research (5,221)
- Events (81)
- Multimedia (26)
- Faculty Publications (3,193)
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- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
Scorecard approach to help boards work smarter, not harder. Key concepts include: Reforms such as Sarbanes-Oxley have increased the amount of work that boards need to do. A Balanced Scorecard approach can... View Details
- 24 Oct 2024
- Research & Ideas
Charting the US-China Trade War: What Does 'Made in Vietnam' Mean?
Exports from Vietnam to the United States have grown significantly since America’s trade war with China began in 2018. At the same time, Vietnam has been importing more Chinese goods. This has led many to question: is “Made in Vietnam” really “Made in China"? Not View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
segmentation schemes haven't fared much better." Instead, Treacy advises us to keep our eye on the goal of delivering product or service value as a means to retain our... View Details
Keywords: by James Heskett
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
Summing Up The title of this wrap-up and the one that accompanied this month's original column basically just deletes "Wikileaks." The original title was my mistake. The intent was not to direct attention to Wikileaks in a... View Details
Keywords: by James L. Heskett
- 28 Oct 2024
- Op-Ed
Latino Voters Have Grown More Politically Divided. That’s Not Surprising.
political earthquake Phillips expected. And, with the benefit of hindsight, we know a lot about why. The Democrats didn’t ignore the fact that people were leaving cities. Instead, as the political historian... View Details
- 13 Jun 2018
- Sharpening Your Skills
That Costs HOW Much?
graphicola Price is important to consumers not just because it determines whether they can afford to purchase that purse or patio set. The cost of an item sets the buyer's expectations as to how the product or View Details
- 28 Aug 2006
- Research & Ideas
Online Match-Making with Virtual Dates
interactions, Frost and Norton are also exploring the social implications of people seeking relationships online and the possibility for technology to influence the initial tone and trajectory of relationships. One obstacle they noticed is that the main dating sites... View Details
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
is not much historical data and experience for managers to draw upon when developing or applying metrics, and many economic benefits of e-commerce projects are seen as difficult to measure. Further, the pace... View Details
Keywords: by Marc J. Epstein
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
Despite this upheaval, it seemed some businesses were immune to the digital onslaught—companies whose products and services couldn't be easily turned into 1's and 0's and put online. "A television set can't be digitized. View Details
Keywords: by Michael Blanding
- 29 Nov 2004
- Research & Ideas
Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors
letter actually getting to his friend—there were six referrals. This idea has passed into popular culture and urban folklore as the six degrees of separation. That's where it lay until a decade ago when... View Details
- 17 Nov 2011
- Sharpening Your Skills
Sharpening Your Skills: Organizational Design
solving in a multicultural context because it promotes a flow of novel ideas and concepts from cultures other than one's own. New ideas from other cultures can serve as raw... View Details
Keywords: Re: Ranjay Gulati & Raffaella Sadun
- 04 May 2020
- Research & Ideas
Predictions, Prophets, and Restarting Your Business
data and establish a process for keeping that front-line information flowing and timely. Otherwise, “customer focus” will remain a perennial slogan, not an organizational... View Details
Keywords: by Frank V. Cespedes
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
acquisition as the biggest challenge. But lacking a CM strategy and able to respond to only short-term financial pressures, most organizations do an inadequate job of selection, retention, and growth. For... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 16 Dec 2015
- Research & Ideas
What Happens When Zambian Schoolgirls Receive Negotiation Training
Business Administration at HBS. “But everything is rewritten to work in a Zambian context. The data to date shows that the training’s effects are very positive.” Drawing from her own experience teaching... View Details
Keywords: Re: Kathleen L. McGinn
- 08 Jul 2024
- Research & Ideas
The Critical Computer Science Principles Every Strategic Leader Needs to Know
than others. “Every company today needs to think of themselves as a tech company,” says Andy Wu, the Arjun and Minoo Melwani Family Associate Professor of Business Administration at Harvard Business School.... View Details
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
successfully. Megibow's team investigated the reason for the failures, again using Web metrics data and server log files throughout the process. Apparently, the "Company" field under the customer's name was causing View Details
- 08 Jul 2002
- Research & Ideas
How to Fashion Your New E-Business Model
customers, individual consumers—the actual end users—are often located inside the customer firm: This can create a two-stage adoption cycle—first the business must decide to purchase a product or View Details
Keywords: by Lynda M. Applegate
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
Takafumi Horie, the thirty-three-year-old CEO of Livedoor, had become Japan's anti-establishment enfant terrible: rich, hard charging, willing to take big risks such as the ultimately failed attempt to acquire View Details
- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
voting information accumulates, shareholder organizations such as Institutional Shareholder Services could use the balloting data to create director scorecards. Such objective... View Details