Publications

August 2018
Background Note

Note on Hackathons

By: Ethan Bernstein

Organizations have often sought to meet the pressures of rapid change through novel ways of managing human capital to boost innovation and productivity. Hackathons have emerged as one of the latest approaches to do just that. How can those responsible for managing... View Details

Keywords: Hackathon; Crowdsourcing; Hack; Innovation; Productivity; Minimum Viable Product; Time; Transparency; Bootcamp; Design; Entrepreneurship; Human Resources; Collaborative Innovation and Invention; Innovation and Management; Management; Organizational Structure; Performance Productivity; Technology; Technology Industry

Profile

Jonathan Arena

ceramics” and for college, he attended one of the most prestigious art schools in the United States, the Rhode Island School of Design (RISD). Yet even as he made art, business was never far away. “I would start companies all the time,”... View Details

10 Jul 2019

HBS in the Bay Area: Leading in the Digital Economy

This event is designed for prospective students who want to work in the tech sector as well as industries that are going through a digital transformation. View Details

17 Jul 2019

HBS in NYC: Leading in the Digital Economy

This event is designed for prospective students who want to work in the tech sector as well as industries that are going through a digital transformation. View Details

Web

Field Course: Entrepreneurial Sales 103 - Course Catalog

HBS Course Catalog Field Course: Entrepreneurial Sales 103 Course Number 6665 Senior Lecturer Lou Shipley Spring; Q4; 1.5 credits Project/Paper To apply, please submit your CV and a paragraph of interest to this application form by January 15th, 2026. Overview: This... View Details

01 Mar 2023
News

The Latest Model

design—to help clients no matter what their business happens to be. As a result, they have become highly skilled at explaining the finer points of contract theory and incentive design to executives who want to mint their own... View Details

Keywords: Alexander Gelfand; blockchain; cryptocurrency; economic models; innovation; consulting; Management, Scientific, and Technical Consulting Services; Professional Services

September 2019
Case

Teaming Up to Win the Rail Deal at GE (A)

By: Amy Edmondson, Ranjay Gulati and Rachna Tahilyani

In 2012, Nalin Jain, then head of GE aviation for South Asia, was given the added responsibility for GE’s transportation business in India, including bidding for a $2.5 billion contract to manufacture, service and maintain 1,000 diesel locomotives for state owned... View Details

Keywords: Recruitment; Selection and Staffing; Human Capital; Groups and Teams; Leadership Style; Leading Change; Organizational Design; Organizational Structure; Industrial Products Industry; Manufacturing Industry; Rail Industry; Transportation Industry; United States; India

April 2008
Module Note

Improvement with Customer-Operators

By: Frances X. Frei and Dennis Campbell

Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details

Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design

2008
Article

Ambidexterity as a Dynamic Capability: Resolving the Innovator's Dilemma

By: Charles O'Reilly and Michael Tushman

How do organizations survive in the face of change? Underlying this question is a rich debate about whether organizations can adapt—and if so, how. One perspective, organizational ecology, presents evidence suggesting that most organizations are largely inert and... View Details

Keywords: Change Management; Competency and Skills; Innovation and Management; Organizational Change and Adaptation; Organizational Design; Performance Efficiency; Competitive Advantage

Find at Harvard

March 2000
Case

Lockheed Martin: The Employer of Choice Mission

By: Clayton M. Christensen and Michael D Overdorf

A Lockheed Martin manager is faced with the decision of where to focus the organization's resources in order to develop a world-class employee development system. The manager's recommendation will serve as the basis for the company's goal of becoming an Employer of... View Details

Keywords: Organizational Culture; Resource Allocation; Decision Choices and Conditions; Employees; Human Resources; Leadership Development; Cost Management; Organizational Design; Aerospace Industry