Business And Community Relations - Publications - Faculty & Research

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

is an essential skill, and where the science of negotiation is headed. Negotiation is a core competence for life, "not merely an important skill to be wheeled out for special occasions," they argue. James K. Sebenius is the... View Details

Keywords: by Martha Lagace

Profile

Christina Byrd

Uber,” says Christina, “I realized how important it was to speak the language of any role in the organization, and to communicate the value of HR to people who don’t necessarily understand it.” She decided... View Details

21 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

Malcolm McClain (MBA/MPP 2023) has been named the first recipient of the Harvard Business School (HBS) RISE (Recognizing Individuals Seeking Equity) Career Fellow, with his income supplemented for one year following graduation so he can... View Details

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

Nobody likes being last. We avoid picking the cheapest wine on the menu or the final donut in the box. “And we hate being picked last in gym class,” says Harvard Business School professor Ryan Buell. “Humans are very social creatures,... View Details

Keywords: by Michael Blanding; Retail; Service

Web

Student Research - Doctoral

standard screening tools, we find that 20% of these mergers could have... Load More Related Faculty Brian K. Baik Accounting and Management 1 results Julie Battilana Organizational Behavior 1 results John... View Details

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Generative AI - Alumni

make me well suited for the position according to the job description. I have indicated the job description in double quotes and my resume in another double quotes.” "I am a Business School alum applying for... View Details

April 2009
Case

Merck: Managing Vioxx (A)

By: Robert L. Simons, Kathryn Rosenberg and Natalie Kindred

This two-class case series allows students to stand in the shoes of CEO Ray Gilmartin during the unfolding stages of a reputational crisis. Merck's mission statement claims to "put patients first," but the company is widely criticized for putting profit before patient... View Details

Keywords: Ethics; Crisis Management; Reputation; Decision Choices and Conditions; Customers; Business or Company Management; Cost vs Benefits; Corporate Accountability; Business and Shareholder Relations; Business and Stakeholder Relations; Customer Focus and Relationships; Pharmaceutical Industry

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28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

the new competitiveness council created by the White House and would give President Obama an occasion for convening the business community to request specific commitments.... View Details

Keywords: by Rosabeth Moss Kanter

21 Dec 2015
Op-Ed

Without Immigrants, We Wouldn't Have Google

immigrants who have made innumerable contributions to the technological and economic success of the United States. Outsiders keep our commercial markets vital by offering perspectives that differ from the prevailing view, introducing new... View Details

Keywords: by Shane Greenstein; Information Technology

29 Apr 2008
First Look

First Look: April 29, 2008

Working PapersNone this week Cases & Course MaterialsAvaya (A) Harvard Business School Case 508-048 Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales View Details

Keywords: Martha Lagace

12 Nov 2024
HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

lucrative gig that taught him a lot about business but ultimately landed him in prison. Once he’d served his 14 months, Blakeman sought to build a career and turn his life around. But when his criminal... View Details

Keywords: by Avery Forman; Employment

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

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Career Re-Entry & Flexible Work - Alumni

ready. Taking a Step Back Even the most ambitious and accomplished of HBS professionals will want, or need, to step back from business commitments to address more personal concerns, such as: Childcare View Details

29 Jun 2007
First Look

First Look: June 29, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107055 Bancaja: Developing Customer Intelligence (B) Harvard Business School Case 107-066 Excellence in exploiting customer information and... View Details

Keywords: Martha Lagace

February 2011
Case

Stanley Black & Decker, Inc.

By: William E. Fruhan

This case allows instructors to explore shareholder value creation and transfer opportunities in merger and acquisition transactions. It also invites an examination of corporate governance issues surrounding CEO compensation. This case is quite brief (a total of 4... View Details

Keywords: Mergers and Acquisitions; Corporate Governance; Executive Compensation; Business and Shareholder Relations; Value Creation

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08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details

Keywords: by Robert S. Kaplan

Web

The Caring Company

Photos, Citi Pay Gap, Caregiving Crisis: Broadsheet January 17 Kristen Bellstrom & Emma Hinchliffe 17 Jan 2019 | Fortune Why Business Should Support Employees Who are Caregivers Danielle Kost 17 Jan 2019 | HBS Working Knowledge Harvard... View Details

19 Jul 2016
First Look

July 19, 2016

maintaining and adapting this system in future. An important component of technical debt relates to decisions about system architecture. As systems grow and evolve, their... View Details

Keywords: Sean Silverthorne

30 Mar 2023
Blog Post

Amager Bakke: A Look into the Future of Waste Incineration

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable... View Details

23 May 2011
Research & Ideas

Corporate Sustainability Reporting: It’s Effective

Editor's note: Please see related story, Leading and Lagging Countries in Contributing to a Sustainable Society. Although companies are increasingly reporting on their corporate sustainability responsibility... View Details

Keywords: by Michael Blanding

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