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Show Results For
- All HBS Web
(12,106)
- People (55)
- News (3,671)
- Research (5,208)
- Events (46)
- Multimedia (191)
- Faculty Publications (2,859)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service... View Details
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
Questions To Be Answered: What's the strategy for managing consumer reviews on my site? Do people watch online video ads?. How can I get more out of my customer loyalty... View Details
- 20 Jan 2003
- Research & Ideas
Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School
the issue of top-management compensation? Brian Hall: As you all know, stock options were intended to give executives incentives to get share prices to rise, which in theory would create value for... View Details
Keywords: by Garry Emmons
- 04 Nov 2002
- Research & Ideas
From Lone Star to Team Player
keep rewarding and promoting them. Managers may feel that they need them, of course, as they do perform well. So it is pretty gutsy to fire them in today's rather poor economic environment. But if you're... View Details
Keywords: by Mallory Stark
- 08 Mar 2004
- Research & Ideas
Secret to Success: Go for “Just Enough”
her and women's golf as a whole. She had achieved just enough for now. Instead of defeat, she got energy. Maximization Does Not Work as a Measure of Success What is View Details
Keywords: by Laura Nash & Howard Stevenson
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
replicate the effects across a bunch of different domains ranging from Web service to vacations to cameras. Q: What is your practical advice to managers to avoid overchoice? A:... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers.... View Details
Keywords: by Sarah Jane Johnston
- 11 Jul 2011
- Research & Ideas
Non-competes Push Talent Away
Several years ago, on his first day of work at a Boston-based speech-recognition software company, Matt Marx's new employer surprised him with a non-compete agreement. The... View Details
- 07 Dec 2011
- Research & Ideas
Are Creative People More Dishonest?
importance of being creative and innovative, it's important to make sure that you're stressing the presence of ethics, too," Gino says. "Dan and I are View Details
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
reactor" in accelerating the rise in health-care costs. Why is this system such a problem? A: By some estimates, 50 percent of all health care is driven by physician and hospital supply, not by patients'... View Details
- 30 Dec 2013
- HBS Case
HBS Cases: What Warren Buffett Saw in Newspapers
much speculation lately about the trend of well-heeled investors making bets on the future of print media. Yet... View Details
- 03 Oct 2013
- Research & Ideas
Lehman Brothers Plus Five: Have We Learned from Our Mistakes?
financial system is still fragile, it is definitely better. The banks have more capital, are making loans again, and have regained the trust of depositors. Company boards and... View Details
- 23 Apr 2020
- Research & Ideas
This Crisis Loan Program Preserved Jobs—and Made Money
colleagues write in the working paper. "Firms that received loan guarantees, and their employees, enjoyed far more stability than their counterparts." In the United... View Details
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
where a company seems weighted down by the bounds of its original start-up business model, a lack of experience by its founder(s), and an accelerating, expense-fueled burn rate... View Details
Keywords: by Sean Silverthorne
- 11 Feb 2013
- Research & Ideas
Neuroeconomics: Eyes, Brain, Business
seem like an odd fit. But the fact is that the business world has been paying increasing attention to how the brain works. The field View Details
Keywords: by Carmen Nobel
- 05 Jun 2013
- Op-Ed
Corporate Leaders Need to Step Up on Climate Change
Green initiatives are ubiquitous these days, implemented with zeal at companies like Dupont, IBM, Walmart, and Walt Disney. The programs being rolled out—lighting retrofits, zero-waste factories, and carpool incentives—save money and provide a green glow. Most large... View Details
Keywords: by Michael Toffel & Auden Schendler
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
training, and a master touch with the iPod world, and ceaseless curiosity . Put them in the same room, watch what happens . Get out of the... View Details
- 02 Aug 2004
- Research & Ideas
Health Care Research and Prospects
research projects. A: There is a whole bunch of work being done on biotech, the biotech industry, and the future... View Details
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
“Automating Mortality: Ethics for Intelligent Machines.” You Might Also Like: Struggling With a Big Management Decision? Start by Asking What Really Matters How Humans Outshine AI in Adapting to Change What Happens When Business Owners... View Details
- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
their focus to developing countries, which have undertaken ambitious and dramatic infrastructure projects in recent years. India’s Golden Quadrilateral highway received new sections and major upgrades between 2001 and 2006, when 95 percent View Details