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  • Research Summary

Current Research

Ian studies extrinsic rewards -- monetary incentives from formal compensation systems, as well as other formal and informal external rewards-- in order to help businesses understand the tensions and tradeoffs inherent in motivating employees. His research takes a... View Details

  • 12 Nov 2013
  • First Look

First Look: November 12

wearing gym clothes rather than an elegant outfit or wearing red sneakers in a professional setting. Nonconforming behaviors, as costly and visible signals, can act as a particular form of conspicuous consumption and lead to positive... View Details
Keywords: Sean Silverthorne
  • 18 Jan 2023
  • Blog Post

Career Planning and Development: Interview with Career Coach Wendi Zhang (MBA/MPP 2013)

advice for students looking for a career change? Career changes are relatively common and can lead to profound personal and professional growth. They also often come with anxiety and stress, and there are many resources at HBS to help... View Details
  • 13 Jun 2019
  • Blog Post

Expanding My Worldview Through FIELD Global Immersion

amazing. Personally, I grew in my ability to lead and collaborate with others, I realized how much I love design thinking, and my worldview expanded as I experienced the people, places, and businesses of South Korea. I’m also grateful for... View Details
  • April 2005 (Revised July 2009)
  • Case

IBM's Decade of Transformation: Turnaround to Growth

By: Lynda M. Applegate, Robert D. Austin and Elizabeth Collins
Describes IBM's decade of transformation. Provides background on the company's history and the factors that led to its near death in the early 1990s and to its remarkable turnaround during Gerstner's reign as CEO. A rewritten version of an earlier case. View Details
Keywords: History; Organizational Change and Adaptation; Leading Change; Transformation; Growth and Development Strategy
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  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

case:https://hbsp.harvard.edu/product/517078-PDF-ENG Harvard Business School Case 619-015 Booking.com The case reveals how Booking.com has become the world's leading travel accommodation platform. The company has put online... View Details
Keywords: Dina Gerdeman
  • April 2021
  • Case

JPMorgan Chase's Path Forward

By: Joseph L. Bower, Nien-hê Hsieh and Michael Norris
In 2020, JPMorgan Chase announced a $30 billion Commitment to Advance Racial Equity. The Commitment included investments in housing, small businesses, and financial literacy across the U.S., and diversity, equity, and inclusion within the bank. It was part of a broader... View Details
Keywords: Racial Wealth Gap; Diversity; Race; Financial Institutions; Banks and Banking; Leading Change; Banking Industry; New York (city, NY); Chicago
Related
  • Web

Instructor Performance - Christensen Center for Teaching & Learning

Teaching by the Case Method Instructor Performance Preparing to Teach Leading in the Classroom Providing Assessment & Feedback Judging Success Student Performance Instructor Performance Sample Class The discussion provided under Judging... View Details
  • 04 Sep 2019
  • Blog Post

A Guided Experience into the World of Entrepreneurship

the development side, I am leading a team to design an app to optimize energy usage in buildings. On the business side, I’m looking for players in this space who could be potential partners with technology we can leverage.” As he had... View Details
  • Article

Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio
Related
  • 15 Dec 2021
  • Research & Ideas

The 10 Most Popular Articles of 2021

forward to taking delayed vacations. HBS faculty members shared books they planned to read during their downtime, pulling from the worlds of technology, history, and science fiction. 4. How to Learn from the Big Mistake You Almost Make A brush with disaster can View Details
Keywords: by Danielle Kost
  • 23 Mar 2023
  • Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

impact, the incentive model will reward the farmers leading the cooperative on sustainable dairy production. In parallel, Arla HQ is offering technical assistance and support for farmers, sharing resources and best practices so that... View Details
  • 18 May 2023
  • News

India's New Money Managers

into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in 1994, which grew to be one of... View Details
Keywords: Maureen Harmon
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

case describes how Robert Fadel, CEO and chairman of ABC, one of Lebanon’s leading retail and real estate groups, professionalized the family business. Robert was the second son of the company’s founder, Maurice Fadel, who had run it... View Details
Keywords: Dina Gerdeman
  • October 2010 (Revised May 2017)
  • Case

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg, Maureen Gibbons and Joshua Bronstein
It is October 2009 and Barry Salzberg, CEO of Deloitte LLP, has just returned from the groundbreaking of Deloitte University. When completed, Deloitte University would be a world class learning and development center owned by, and for the exclusive use by the employees... View Details
Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States
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  • 24 Feb 2021
  • Blog Post

My HBS Student Loan Story: Les Williams (MBA 2005)

and live a lifestyle you can’t support in a job you don’t actually want. Understand why you are doing it. Make sure loan repayment is not the leading factor. Me and my wife, BJ Wiley Williams (MBA 2006) Read the full student loan blog... View Details
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

makes us miss options; (2) the "confirmation bias" that leads us to give undue credence to information confirming a decision while ignoring other information; (3) the injection of "short-term emotion" into the decision... View Details
Keywords: by James Heskett
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

Testing whether better marketing yields results John and her fellow researchers proposed that the problem may not be the incentives themselves, but how they are presented. In particular, failing to promote incentives effectively could View Details
Keywords: by Scott Van Voorhis

    John C. Mulliken

    Strategy consultant, former CTO & CPO, public & private company board member, retail & climatetech entrepreneur, early stage investor.  Father of two, husband, sailor, hiker, and aspirational road biker.

    John is a senior lecturer in the... View Details
    • 2022
    • Book

    L'entreprise, une affaire de cœur

    By: Hubert Joly and Caroline Lambert
    A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
    "It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
    Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
    Related