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Show Results For
- All HBS Web
(587)
- People (4)
- News (238)
- Research (257)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
which was sourcing originals for its new hotel in Oakland, for example, and a florist who was staging a large-scale but short-term installation at Instagram’s headquarters. At first Giridharadas was simply hoping to build a better market... View Details
Keywords: Jen McFarland Flint
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
Airlines, casinos, and hotels can offer significant rewards to their loyal customers because they often operate with substantial overcapacity. Rewards based on this overcapacity, such as air miles or stays in View Details
- 28 Jun 2024
- News
Honoring Leadership in New York; PRIDE Alumni Share HBS Stories
Senator Mitt Romney, Clara Wu Tsai, Ilana Weinstein, and Dr. Denise Murrell More than 400 alumni and guests attended the sold-out dinner at The Pierre hotel on the Upper East Side of Manhattan. The annual Leadership Dinner, the club’s... View Details
Keywords: Margie Kelley
- 01 Mar 2010
- News
Sole Mates
and infrastructure, and with personnel costs that match European standards, we can compete only on the basis of high-quality French Caribbean service. We do have one luxury hotel that already exhibits that standard: the Cap Est Lagoon... View Details
- 01 Aug 2002
- News
HBS Alumni Association Board of Directors: President's Report
relationships with corporate sponsors — they deserve our gratitude and good wishes. In the meantime, plans continue to take shape for the Shanghai conference in June 2003. The conference Web site (www.hbsshanghai2003.org) offers access to the conference schedule, View Details
- 15 Dec 2015
- First Look
December 15, 2015
https://cb.hbsp.harvard.edu/cbmp/product/316046-PDF-ENG Harvard Business School Case 216-012 Hotel Industry This note teaches the critical elements to understand the fundamentals of hotel investing,... View Details
Keywords: Carmen Nobel
- Web
Innovation and Renovation: Optimizing Product Line Architecture - Course Catalog
evolution within a given category, Module 4 looks at evolution of the company’s offering across product categories. Cases include Topgolf as it extends from its golf range/bar/entertainment complexes into related categories, e.g. golf simulators leased to View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In Nigeria, people don’t have a lot of places to go outside of a restaurant or View Details
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
$96 million, as well as home rental service Airbnb, noting, "Why build new hotels when we've got all this spare capacity?" Henderson works closely with the STAR Lab, a new initiative focused on research about environmental consumer... View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
and development of its employees. Historically, this training had taken place at hotels and conference centers not affiliated with Deloitte. The idea for the construction of a special-purpose, Deloitte-owned learning facility had been... View Details
Keywords: Sean Silverthorne
- 04 May 2018
- News
How to Win the Kentucky Derby
race? Finley: It's on a lot of bucket lists. On Saturday morning, you wake up and you can just feel it. And every hotel for 50 miles around the city is packed with people that have come in to be at the Kentucky Derby. So you'll see all... View Details
Keywords: horse racing
- 01 Jun 2009
- News
Dispatches from the Global Classroom
direct exposure to the daily life and potential business opportunities in base-of-the-pyramid markets. We arrive by van at the Santa Ana del Valle town square on Saturday morning. There’s a basketball court; a small, local history museum; a church; and a rug market.... View Details
- Profile
Adam Kanner
modeled his concept on the travel and hospitality industries which employed dynamic pricing and relied on successful outlets like Priceline, Expedia and others to sell airline seats and hotel rooms in a manner that was not disruptive to... View Details
- 27 Oct 2020
- News
HBS Votes
Blau (MBA 2001), Baupost CEO Seth Klarman (MBA 1982), Standard Hotels CEO Amar Lalvani (MBA 2001), General Assembly CEO Lisa Lewin (MBA 2003), and Jeffrey C. Walker (MBA 1981), among other HBS graduates) who issued a statement supporting... View Details
- 16 Jan 2018
- News
Celebrating the Impact of Nonprofits
ceremony, held at the Oriental Hotel in Lagos on December 9. Nwogugu is the executive director of Junior Achievement Nigeria, a nonprofit economic education organization that prepares young people for a successful future. She brought JA... View Details
Keywords: Margie Kelley
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
every class since the first graduation in 1975 gathered with their families at Orlando's Dolphin Hotel in late October to observe the program's milestone with the first-ever OPM All-Class Reunion. OPM graduates from 17 countries attended... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
a 15-minute drive from our campus. One of the hijackers had spent his last night at the Charles Hotel in Cambridge, a 13-minute walk from where we were sitting. “Today is obviously not an ordinary day,” she continued, battling mightily to... View Details
- 22 Nov 2024
- News
Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone
Healthcare Alumni Conference Marks 25 Years The HBS Healthcare Alumni Association (HBSHAA) hosted its 25th Annual Conference at the Charles Hotel in Cambridge on November 7, and once again offered an exclusive agenda that was jam-packed... View Details
Keywords: Margie Kelley