communication skills - Publications - Faculty & Research

Web

Online Business Essential Courses | HBS Online

ideas with your classmates, broaden your perspective, and challenge your worldview. Social Join a global community of business professionals. Learn from and network with peers before, during, and after your course. Ask questions,... View Details

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

and excitement about future opportunities. Kyle Leahy (MBA 2011) In young adulthood at Georgetown University, Leahy set out to uncover where her career path would lead, double majoring in English and Math. This academic combination allowed her to use her creativity and... View Details

27 May 2022
Blog Post

Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023

grow as a person and a leader. I wanted to develop a new skill set and garner new insights to make me a more effective and diversified instructor for the cadets I will teach at USMA. What do you think helped you stand out during the... View Details

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a bonus." But despite what such people might say about their... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

"bridge the communications gap" between lawyers and managers. Sean Silverthorne: You argue that managers shouldn't just view the law as a compliance issue, but rather something that can be used actively to increase the firm's... View Details

Keywords: by Sean Silverthorne; Legal Services

Web

Business Finance Course Online | HBS Online

financial principles to better communicate with key stakeholders, drive business performance, and grow your career. 6 weeks 6-7 hours per week 6 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion... View Details

Web

Negotiation Course Online | HBS Online

your approach to be more effective Who Will Benefit Negotiation Professionals Value-Driven Individuals Early and Mid-Career Professionals Hone your negotiation skills and develop strategies and techniques to achieve success at the... View Details

January 2004 (Revised June 2004)
Case

Friendly Fire

By: Scott A. Snook, Leslie J. Freeman, L. Jeffrey Norwalk and Bridget Gurtler

On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk helicopters over Northern Iraq, killing all 26 peacekeepers onboard. Describes the initial investigation and response to this accident and raises questions about the... View Details

Keywords: Leadership Style; Management Skills; Behavior; Spoken Communication; United States; Iraq

Citation

Educators

Purchase

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

that, but the effects are huge. And this is striking Brown and Black communities at a staggering, alarming rate. Frazier: Absolutely. Neeley: Unmasking is the right word. I want to pivot and ask you about George Floyd's devastating death.... View Details

Keywords: by Staff; Pharmaceutical

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

extends across all business disciplines. To achieve climate goals, we need business leaders to build skills across disciplines and to understand how climate change considerations are being infused into all areas of management. Faculty... View Details

April 2012
Article

Teamwork on the Fly

By: Amy C. Edmondson

In a fast-paced and ever-changing business environment, traditional teams aren't always practical. Instead, companies increasingly employ teaming: gathering experts in temporary groups to solve problems they may be encountering for the first and only time. This... View Details

Keywords: Teaming; Cross-functional Integration; Organizational Learning; Groups and Teams; Experience and Expertise; Interpersonal Communication; Projects; Social and Collaborative Networks; Competency and Skills; Learning

Citation

Read Now

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Salesforce, which acquired the firm in 2021. Microsoft, meanwhile, was finally able to draw users to Teams, the free business communication platform it introduced in 2017 as part of Office 365. "Can these collaborative software platforms... View Details

Keywords: by Lane Lambert; Information Technology; Technology

04 Nov 2010
What Do You Think?

Why Do We Chase Stars?

those floating around in the industry." (Vanitha Rangganathan); and "We chase stars because we are fallible Glamor always is enticing." (Vadeed Lobo) Women are particularly successful in porting their skills because "... View Details

Keywords: by Jim Heskett

27 Sep 2016
First Look

September 27, 2016

development programs have entered a period of disruption catalyzed by the digitalization of content, connectivity, and communication and are driven by renewed demand for high-level executive and managerial skills. Unlike other segments of... View Details

Keywords: Sean Silverthorne

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

people feel they can't afford." That is why, she continued, it is so important to have real friends with good memory who can be our sounding boards. "Listening to others works better if you can show empathy and put yourself in the other peoples' shoes." Several argued... View Details

Keywords: by James Heskett

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Introduction to Credential of Leadership, Impact, and Management in Business (CLIMB) Our Most Comprehensive Offering 5 pre-set courses + 2 electives + a capstone project. Choose from the New Leader or Experienced Leader learning paths. 100% online Develop current,... View Details

Web

Global Opportunity Fellowship GO: AFRICA - Alumni

application intake, i.e. you must begin working within eight months from the time of application. If your employment start date is after the first week of January, you are invited to apply in that year’s application cycle. You are in good academic and View Details

Web

Online Leadership Principles Course | HBS Online

Enrollment Stories FAQs Enroll Now Key Concepts Understand your motivational drivers, emotional intelligence, and communication methods to establish a personal leadership style Apply or adapt your leadership style to meet specific... View Details

16 Oct 2015
Blog Post

HBS and the Arts

collections of local HBS alumni. We also took a trip to New York to see the Armory Show and visit artists’ studios, and hosted a community event called Slideluck that featured work by local artists and an en masse potluck dinner. We have... View Details

21 Feb 2023
Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

communicate them.” The reason might be as simple as employees not knowing about the incentive programs. Leslie John, professor of business administration at Harvard Business School, and a team of researchers found that a major factor... View Details

Keywords: by Scott Van Voorhis

Publications