Publications

Teaching Note for HBS Case No. 422-044. View Details

September 2020
Supplement

The Reinvention of Kodak (B) Video Case Supplement

This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class. View Details

Keywords: CEO; Leadership; Asset Management; Transformation; Organizational Change and Adaptation; Competitive Strategy

September 2020
Case

The Reinvention of Kodak (C) Case Supplement

This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class. View Details

Keywords: CEO; Competitive Strategy

Educators

September 12, 2014
Article

Why the Apple Watch Is a Gift to the Swiss Watch Industry

Keywords: Technology Change; Innovation and Management; Competition; Manufacturing Industry; Switzerland

Read Now

21 Jan 2015
News

In Corpore Vinili

29 Nov 2023
News

Lessons in Innovation from a Legacy Firm

31 Dec 2018
News

Independent bookstores are thriving, but a threat looms

06 Aug 2015
News

What’s Old is New: What We Can Learn From Vinyl’s Resurgence

June 2021
Article

From Predictions to Prescriptions: A Data-driven Response to COVID-19

By: Dimitris Bertsimas, Léonard Boussioux, Ryan Cory-Wright, Arthur Delarue, Vassilis Digalakis Jr, Alexander Jacquillat, Driss Lahlou Kitane, Galit Lukin, Michael Lingzhi Li, Luca Mingardi, Omid Nohadani, Agni Orfanoudaki, Theodore Papalexopoulos, Ivan Paskov, Jean Pauphilet, Omar Skali Lami, Bartolomeo Stellato, Hamza Tazi Bouardi, Kimberly Villalobos Carballo, Holly Wiberg and Cynthia Zeng

The COVID-19 pandemic has created unprecedented challenges worldwide. Strained healthcare providers make difficult decisions on patient triage, treatment and care management on a daily basis. Policy makers have imposed social distancing measures to slow the disease, at... View Details

Keywords: COVID-19; Health Pandemics; AI and Machine Learning; Forecasting and Prediction; Analytics and Data Science

Read Now

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

employees sit through training and attest that they understand the rules, but failing to assess the effectiveness of their compliance programs, or doing so with faulty metrics. The authors explain how we reached this sorry state—and how we can remedy it. Firms should... View Details

Keywords: Sean Silverthorne

04 Mar 2014
Sharpening Your Skills

Sharpening Your Skills: Managing Innovation

Raffaelli discovers new markets for old technologies. Organization Design for Distributed Innovation Designing organizations ready for distributed innovation, by Carliss Y. Baldwin. View Details

Keywords: Re: Multiple Faculty

February 2021
Article

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

By: Ryan W. Buell and Basak Kalkanci

Amid growing calls for transparency and social and environmental responsibility, companies are employing different strategies to improve consumer perceptions of their brands. Some pursue internal initiatives that reduce their negative social or environmental impacts... View Details

Keywords: Sustainable Operations; Corporate Social Responsibility; Operational Transparency; Corporate Social Responsibility and Impact; Operations; Environmental Sustainability; Consumer Behavior; Perception

SSRN

Find at Harvard

19 May 2022
News

Leading to Salvation

Bob Ryan first got involved, the business had been neglected. Estes Funeral Chapel, located at the corner of Penn and Plymouth Avenues in North Minneapolis, is easily accessible by light rail. "Rather than... View Details

2024
Working Paper

Transforming the Federal Bureau of Investigation: Outcome and Process Framing

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin

This twelve-year qualitative study examines how Director Robert Mueller and his senior team profoundly transformed the United States Federal Bureau of Investigation (FBI) after the 9/11 terrorist attacks. Drawing on 138 interviews within the FBI and Mueller’s... View Details

Keywords: Mission and Purpose; Transformation; Government and Politics; Organizational Change and Adaptation

Fall 2016
Article

How Do Customers Respond to Increased Service Quality Competition?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide... View Details

Keywords: Service Quality Competition; Retail Banks; Empirical Operations; Retention; Service Operations; Quality; Competition; Banking Industry; United States

Find at Harvard

February 2023 (Revised July 2023)
Case

Moleskine Foundation: Can Creativity Change the World?

By: Ryan Raffaelli, Alexandra C. Feldberg and Sarah Gulick

The Italy-based Moleskine Foundation worked with young adults in Africa and Europe to inspire social change through art and creative projects. Adama Sanneh, the newly appointed CEO of the Moleskine Foundation, faced several challenges: First, he had to make his own... View Details

Keywords: Nonprofit Organizations; Social Enterprise; Leadership; Identity; Strategy; Education Industry; Italy; Africa; Europe; United States

Educators

09 Feb 2016
First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related... View Details

Keywords: Sean Silverthorne

January 2020
Article

One of a Kind: The Strong and Complex Preference for Unique Treatment from Romantic Partners

By: Lalin Anik and Ryan Hauser

Individuals prefer romantic partners who universally treat others well (i.e., partners who exhibit trait-level generosity) and also prefer partners who treat them uniquely. Previous work supports both preferences, yet the literature has largely ignored what happens... View Details

Keywords: Relationships; Behavior; Satisfaction