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  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

And an audience of customers standing by with their smartphones to record any spectacle seems to have had, until now, unfortunately, no discernable impact on corporate policy guidelines for dealing with uncooperative customers. Companies... View Details
Keywords: Carmen Nobel
  • Web

General Management Faculty - Faculty & Research

Administration Mary Ellen Jay and Jeffrey Jay Fellow Rohit Deshpande Baker Foundation Professor Sebastian S. Kresge Professor of Marketing, Emeritus Walter A. Friedman Lecturer of Business Administration Director, Business History Initiative View Details
  • 13 Mar 2018
  • News

Manufacturing a Renaissance in the Deep South

  • Web

Media Coverage - Managing the Future of Work

Media Coverage Media Coverage 05 Feb 2025 Thomas 6 Career Mistakes That Could Be Holding You Back — and How to Fix Them Re: Joseph Fuller 03 Feb 2025 CNBC CEO of 16 years shares her No. 1 trait for a... View Details
  • Web

Value-Based Health Care - Institute For Strategy And Competitiveness

Professor Kaplan teaches how time-driven activity-based costing is used in health care delivery organizations around the world. Length: 28 min. See All Media Videos Key Stakeholders Providers Stay competitive by adopting a strategic... View Details
  • Web

Placement - Doctoral

studies, are uniquely individualized. Factors like departmental fit, location preferences, dual career choices, and family needs shape these decisions. We celebrate when students secure a position that brings them joy! Students are supported throughout their job search... View Details
  • October 1999 (Revised February 2000)
  • Case

Steinway & Sons: Buying a Legend (A)

By: John T. Gourville and Joseph B. Lassiter III
It is 1995 and Steinway & Sons has just been purchased by two young entrepreneurs. For 140 years, Steinway has held the reputation for making the finest quality grand pianos in the world. The past 25 years have proven to be a challenge, however. First, the company has... View Details
Keywords: Business Startups; Decisions; Entrepreneurship; Globalization; Crisis Management; Brands and Branding; Marketing Strategy; Quality; Competitive Strategy; Manufacturing Industry; Japan; New York (state, US)
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General Management - Faculty & Research

to 'Small Business Utopia' with AI and Fintech Re: Karen Mills 01 Nov 2024 Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times by Rachel Layne 24 Oct 2024 With Millions of Workers Juggling Caregiving, Employers Need... View Details
  • Web

Accounting & Management - Faculty & Research

Accounting & Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students January 2025 Case Creating Value by Splitting Aster: Can One Minus One Equal Two? By: V.G. Narayanan and Kairavi Dey Aster DM... View Details
  • 2022
  • Article

The Great Resignation Didn't Start with the Pandemic

By: Joseph B. Fuller and William R. Kerr
COVID-19 spurred on the Great Resignation of 2021, during which record numbers of employees voluntarily quit their jobs. But what we are living through is not just short-term turbulence provoked by the pandemic. Instead, it’s the continuation of a trend of rising quit... View Details
Keywords: Quit Rate; Labor Market; Great Resignation; Jobs and Positions; Employees; Resignation and Termination; Health Pandemics
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Faculty & Researchers - Managing the Future of Work

Manjari supports co-chairs William R. Kerr and Joseph B. Fuller on all project priorities. Her research efforts focus on location choices by global companies, the role of... View Details
  • Web

Named Fellowship Funds - Alumni

joined Goldman Sachs, and in 1975 was the second person for GS in Japan and all of Asia, enabling GS to become one of the first six non-Japanese companies to hold a seat on the Tokyo Stock Exchange. He was recognized in 1998 by Newsweek... View Details
  • Web

Faculty & Research - Entrepreneurship

Associate Professor of Business Administration Robert F. White MBA Class of 1957 Senior Lecturer of Business Administration Joseph B. Fuller Professor of Management Practice Paul A. Gompers Eugene Holman... View Details
  • Web

Hidden Workers, Part-Time Potential - Managing the Future of Work

Research Research Hidden Workers: Part-Time Potential Read the Report Read the Report By: Joseph B. Fuller, Manjari Raman, & Francis Hintermann In the report Hidden Workers: Untapped Talent we studied workers who are often excluded View Details
  • 11 May 2020
  • News

Infosys’s Narayana Murthy on Leadership

  • February 1991 (Revised August 2001)
  • Case

Ann Hopkins (A)

By: Joseph L. Badaracco Jr. and Ilyse Barkan
Intended to help students understand the many barriers organizations face as their members and their management ranks grow more diverse. As a case on business ethics, it encourages students to discuss what "fairness" and "diversity" mean when an organization is also... View Details
Keywords: Ethics; Employee Relationship Management; Organizational Culture; Organizational Structure; Problems and Challenges; Groups and Teams
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  • Web

Business History - Faculty & Research

historia económica 20, no. 2 (June 2024): 1–4. Hakluyt: From Corporate Intelligence to Trusted Advisors By: Joseph B. Fuller and Lena Duchene May 2024 (Revised September 2024) | Case | Faculty Research... View Details
  • Web

Online Business Courses & Certifications | HBS Online

drive team performance. 6 weeks, 7-9 hrs/week Enroll by March 27 $1,850 Certificate Management Essentials Professors Joseph Fuller & David Garvin Master four vital managerial... View Details
  • October 1993 (Revised April 1994)
  • Case

Jack Welch: General Electric's Revolutionary

By: Joseph L. Bower and Jay Dial
Describes the work of Jack Welch as CEO of General Electric from 1981 to 1992, focusing particularly on his transformation of the company's portfolio through extensive dispositions and acquisitions and the company's culture through a mandated process called "work out."... View Details
Keywords: Acquisition; Transformation; Investment Portfolio; Leadership Style; Management; Organizational Culture; Personal Development and Career
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Online Leadership and Management Courses | HBS Online

Management Essentials Professors Joseph Fuller & David Garvin Master four vital managerial processes: decision-making, implementation, organizational learning, and change management. 8 weeks, 4-7 hrs/week... View Details