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Show Results For
- All HBS Web
(776)
- News (231)
- Research (497)
- Multimedia (7)
- Faculty Publications (67)
- Web
Courses - Entrepreneurship
Courses First Year (Required Curriculum) During the first year at HBS, all students pursue the same course of study called the Required Curriculum. By studying under a common curriculum, students build a solid, broad foundation of general... View Details
- 27 Sep 2021
- Blog Post
Working to Change the Food System
Jesse Lou (MBA 2022) reflects on his decision to come to HBS, what motivates him to make a difference in the world by using technology to build a more sustainable food system, and how he has utilized resources at HBS to make this happen.... View Details
- 16 Feb 2024
- News
Remembering Angela Chao (MBA 2001)
Chao Family Statement on Passing of Angela Chao Chao Family Statement on Passing of Angela Chao We are deeply saddened by the news of Angela Chao’s tragic and untimely death. Angela has been a valued friend to Harvard Business School for many years, serving not only on... View Details
- spring 1991
- Article
Breaking the Cycle of Failure in Services
By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
- Web
Participation - Christensen Center for Teaching & Learning
discussion leader's job is managing participation anxiety. Transcript Combining High Standards with Support Frances Frei Professor Frei suggests that instructors maintain a supportive environment, while setting high standards for class participation. Transcript Call... View Details
- Web
Podcast - Business & Environment
support natural disaster response by the National Guard. Sarah also shares how emerging foundational geospatial models will transform adaptation, and she offers career advice for those in climate tech and applied AI. Closing the Loop... View Details
- Web
Instructor Performance - Christensen Center for Teaching & Learning
met. Transcript Feedback from Students Tom DeLong Professor DeLong talks about gains to be made by allowing students to give feedback earlier in the semester. Transcript Peer Support and Review Jim View Details
- Fall 2020
- Article
Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa
Over the past two decades the Program on Negotiation at Harvard Law School (PON) has named thirteen people as Great Negotiators. The project, directed by my colleague Jim Sebenius, has given us the opportunity to commend our honorees’ outstanding work and to learn from... View Details
Wheeler, Michael A. "Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa." Negotiation Journal 36, no. 4 (Fall 2020): 471–487.
- February 2018
- Case
Montes Calcados: A Step Ahead
By: James L. Heskett and James T. Kindley
Montes Calçados (MC) is a well-known "fast-fashion" Brazilian manufacturer of casual, but fashionable, shoes for women aged 18–35 in major cities worldwide. To boost its declining revenues, MC must evaluate two growth options: whether to expand distribution online (at... View Details
Keywords: Brands and Branding; Distribution Channels; Growth and Development Strategy; Marketing Strategy; Global Range; Apparel and Accessories Industry; Retail Industry
Heskett, James L., and James T. Kindley. "Montes Calcados: A Step Ahead." Harvard Business School Brief Case 918-513, February 2018.
- Web
Biography - Institute For Strategy And Competitiveness
His research has received numerous awards, and he is the most cited scholar today in economics and business. While Michael Porter is at the core a scholar, his work has achieved remarkable acceptance by practitioners across multiple... View Details
- Web
Faculty & Research - Entrepreneurship
Using financial account data linking small businesses to their owner households, we examine how business owners’ consumption responded to changes in business revenues during the COVID-19 crisis. In the first two months following the National Emergency, business... View Details
- Web
2023 Reunion Presentations - Alumni
Reunions 2023 Reunion Presentations At Reunions, HBS faculty and other thought leaders address a range of issues facing business and society. Program recordings and materials (slide deck, handouts, etc.) are made available only when permission is given View Details
- Web
Skydeck - Alumni
of a growing trend of global consumer technology companies created in Asia—not just powered by it Well Said Anada Lakra’s (MBA 2021) startup helps non-native speakers master the art of the English language Making Peace with Anger How... View Details
- November–December 2022
- Article
Can AI Really Help You Sell?: It Can, Depending on When and How You Implement It
By: Jim Dickie, Boris Groysberg, Benson P. Shapiro and Barry Trailer
Many salespeople today are struggling; only 57% of them make their annual quotas, surveys show. One problem is that buying processes have evolved faster than selling processes, and buyers today can access a wide range of online resources that let them evaluate products... View Details
Dickie, Jim, Boris Groysberg, Benson P. Shapiro, and Barry Trailer. "Can AI Really Help You Sell? It Can, Depending on When and How You Implement It." Harvard Business Review 100, no. 6 (November–December 2022): 120–129.
- Web
HBR Classics - Alumni
HBR CLASSICS Through the years, a number of Harvard Business Review articles written by Harvard Business School faculty and others have risen to “classics” status – articles that are so groundbreaking in their scope or elemental in their... View Details
- 15 Feb 2024
- News
Startup Shepherds
By their count, Catalina Daniels and Jim Sherman (both MBA 1991) listened to approximately 300 startup pitches in 2016, the first year the HBS classmates worked side by side as... View Details
Keywords: April White
- Web
Business Fundamentals Course - CORe | HBS Online
University Get ready for the real world. Stand out from the crowd and impress during interviews as you prepare for your next opportunity. You can also earn undergraduate academic credit for CORe in select course starts. By learning these... View Details
- Web
Curriculum - Business & Environment
opportunities. Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain The case describes Harvard University's consideration to decarbonize its supply chain by replacing cement with a low-carbon substitute called... View Details
- 05 Mar 2013
- First Look
First Look: March 5
case:http://hbr.org/search/211107-PDF-ENG Jim Johnson's Re-election to the Goldman Sachs Board Srinivasan, Suraj, and Kelly BakerHarvard Business School Case 113-050 The case presents the opposition by a... View Details
Keywords: Sean Silverthorne
- Web
Entrepreneurial Management Curriculum - Faculty & Research
managers at all types of organizations (e.g., small companies, large companies, non-profits, and public servants) become more effective at enhancing the value of those organizations. HBS professor Ken Andrews described three roles for the general manager: [1] Setting... View Details