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Show Results For
- All HBS Web
(1,139)
- News (461)
- Research (519)
- Multimedia (84)
- Faculty Publications (370)
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- 2001
- Working Paper
Situated Knowledge and Learning in Dispersed Teams
By: Deborah Sole and Amy C. Edmondson
- June 2001
- Article
Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery
By: Gary P. Pisano, Richard Bohmer and Amy C. Edmondson
Pisano, Gary P., Richard Bohmer, and Amy C. Edmondson. "Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery." Management Science 47, no. 6 (June 2001): 752.
- 2024
- Article
Psychological Safety as an Enduring Resource amid Constraints
By: Hassina Bahadurzada, Amy C. Edmondson and Michaela J. Kerrissey
While psychological safety is recognized as valuable in healthcare, its relationship to resource constraints is not well understood. We investigate whether psychological safety mitigates the negative impact of resource constraints on employees. Leveraging longitudinal... View Details
Keywords: Burnout; Psychological Safety; Healthcare Administration; Health Care and Treatment; Employees; Retention; Well-being; Health Industry
Bahadurzada, Hassina, Amy C. Edmondson, and Michaela J. Kerrissey. "Psychological Safety as an Enduring Resource amid Constraints." Special Issue on Psychological Safety in Healthcare Settings. International Journal of Public Health 69 (2024).
- April 2015
- Article
Measuring Teamwork in Health Care Settings: A Review of Survey Instruments
By: Melissa Valentine, Ingrid M. Nembhard and Amy C. Edmondson
Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that support teamwork, and the relationship... View Details
Keywords: Teamwork; Psychometric Properties; Survey Instruments:; Measurement and Metrics; Surveys; Groups and Teams; Health Care and Treatment; Health Industry
Valentine, Melissa, Ingrid M. Nembhard, and Amy C. Edmondson. "Measuring Teamwork in Health Care Settings: A Review of Survey Instruments." Medical Care 53, no. 4 (April 2015): e16–e30.
- 2010
- Working Paper
Performance Tradeoffs in Team Knowledge Sourcing
By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details
Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India
Staats, Bradley R., Melissa Valentine, and Amy C. Edmondson. "Performance Tradeoffs in Team Knowledge Sourcing." Harvard Business School Working Paper, No. 11-031, September 2010. (Revised December 2010, May 2011, and October 2011.)
- 2000
- Working Paper
Experience Versus Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery
By: Gary Pisano, Richard M.J. Bohmer and Amy C. Edmondson
Pisano, Gary, Richard M.J. Bohmer, and Amy C. Edmondson. "Experience Versus Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery." Harvard Business School Working Paper, No. 00-036, June 2000.
- Article
No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success
By: Inga Carboni, Robert Cross and Amy C. Edmondson
Today’s organizations rely on networks of dynamic systems of “agile” teams to get work done. Teams are distributed, transient, and loosely bounded in service of responsiveness and innovation. The key to this new way of doing work is managing the networked ecosystem in... View Details
Carboni, Inga, Robert Cross, and Amy C. Edmondson. "No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success." California Management Review 64, no. 1 (November 2021): 5–28.
- 2011
- Article
Organizational Errors: Directions for Future Research
By: Paul S. Goodman, Rangaraj Ramanujam, John S. Carroll and Amy C. Edmondson
The goal of this paper is to promote research about organizational errors—i.e., the actions of multiple organizational participants that deviate from organizationally specified rules and can potentially result in adverse organizational outcomes. To that end, we advance... View Details
Keywords: Research; Organizations; Interests; Managerial Roles; Governing Rules, Regulations, and Reforms; Management Practices and Processes; Learning
Goodman, Paul S., Rangaraj Ramanujam, John S. Carroll, and Amy C. Edmondson. "Organizational Errors: Directions for Future Research." Research in Organizational Behavior 31 (2011): 151–176.
- July 11, 2024
- Article
Research: New Hires’ Psychological Safety Erodes Quickly
By: Derrick P. Bransby, Michael J. Kerrissey and Amy C. Edmondson
Across industries, from manufacturing to health care, the luxury of waiting years to benefit from new talent is long gone. Thriving in today’s dynamic economy means bringing new hires up the learning curve faster than ever. Yet, the authors’ latest research suggests... View Details
Bransby, Derrick P., Michael J. Kerrissey, and Amy C. Edmondson. "Research: New Hires’ Psychological Safety Erodes Quickly." Harvard Business Review Digital Articles (July 11, 2024).
- March 2008 (Revised April 2008)
- Teaching Note
Cleveland Clinic (TN)
By: Frances X. Frei, Amy C. Edmondson and Christine Harris-Van Keuren
Teaching Note for [607143]. View Details
Keywords: Health Industry
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- November 2006
- Article
Facing Ambiguous Threats
By: Michael A. Roberto, Richard M.J. Bohmer and Amy C. Edmondson
Roberto, Michael A., Richard M.J. Bohmer, and Amy C. Edmondson. "Facing Ambiguous Threats." Harvard Business Review 84, no. 11 (November 2006).
- February 2014 (Revised October 2014)
- Supplement
The Deep: Entrepreneurship in the Public Sector (B)
By: Amy C. Edmondson and Barbara Zepp Larson
Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (B)." Harvard Business School Supplement 614-055, February 2014. (Revised October 2014.)
- February 2014 (Revised October 2014)
- Case
The Deep: Entrepreneurship in the Public Sector (A)
By: Amy C. Edmondson and Barbara Zepp Larson
Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (A)." Harvard Business School Case 614-054, February 2014. (Revised October 2014.)
- 2011
- Chapter
Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation
By: Ingrid M. Nembhard and Amy C. Edmondson
Nembhard, Ingrid M., and Amy C. Edmondson. "Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation." In The Oxford Handbook of Positive Organizational Scholarship, edited by Kim S. Cameron and Gretchen M. Spreitzer. Oxford University Press, 2011.
- January 2008 (Revised April 2008)
- Teaching Note
Transformation at the IRS (TN)
By: Frances X. Frei and Amy C. Edmondson
Teaching Note for [603010]. View Details
- September 2007 (Revised May 2009)
- Supplement
Leading Change at Simmons (C)
By: Amy C. Edmondson and Tiziana E. Casciaro
Keywords: Change
Edmondson, Amy C., and Tiziana E. Casciaro. "Leading Change at Simmons (C)." Harvard Business School Supplement 408-062, September 2007. (Revised May 2009.)
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 2002
- Working Paper
How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization
By: Sandra E. Cha and Amy C. Edmondson
Cha, Sandra E., and Amy C. Edmondson. "How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." Harvard Business School Working Paper, No. 03-013, July 2002. (Revised October 2003.)
- Article
Paradise Lost (and Restored?): A Study of Psychological Safety over Time
By: Derrick P. Bransby, Michaela Kerrissey and Amy C. Edmondson
Although prior research indicates that psychological safety can fluctuate, questions about when and why remain. To gain insights into the emergence and temporal dynamics of psychological safety, we explored longitudinal data representing more than 10,000 health care... View Details
Keywords: Analytics and Data Science; Research; Attitudes; Working Conditions; Well-being; Health Industry
Bransby, Derrick P., Michaela Kerrissey, and Amy C. Edmondson. "Paradise Lost (and Restored?): A Study of Psychological Safety over Time." Academy of Management Discoveries (in press). (Pre-published online March 14, 2024.)