Publications

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April 2020
Supplement

Open Innovation at Fujitsu (C)

By: Amy C. Edmondson and Jean-François Harvey

This follow-on case study provides a multi-year update on the achievements of the Open Innovation Gateway (OIG). Over time, OIG honed a process that enabled open innovation. It developed three streams of activities, namely co-creation projects with major customers and... View Details

Keywords: Open Innovation; Inter-organizational Relationships; Collaborative Innovation and Invention; Change Management; Relationships; Leadership Development

April 2013 (Revised August 2016)
Case

'Argo': The CIA's Mission Impossible in Iran

By: Amy C. Edmondson and Jeremy Tachau

Educators

September 2010
Teaching Note

Integrated Project Delivery at Autodesk, Inc. Case Series (TN)

By: Amy C. Edmondson and Faaiza Rashid

Teaching Note for 610016, 610017, and 610018. View Details

Keywords: Information Technology Industry; Boston

January 2004 (Revised February 2005)
Background Note

A Note on Methodological Fit in Management Field Research

By: Amy C. Edmondson and Stacy McManus

To use in doctoral-level management courses on the design of field research methods. Advocates the importance of fit, or internal consistency, among the different elements of a field research project. Although the scientific method provides an essential framework for... View Details

Keywords: Management; Research

October 2003 (Revised January 2016)
Supplement

The BCPC Internet Strategy Team: Terry Maneri

By: Amy C. Edmondson and Laura Feldman

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details

Keywords: Decision Making; Knowledge Sharing; Groups and Teams; Behavior; Perspective; Strategy; Cooperation; Telecommunications Industry

October 2003 (Revised January 2016)
Supplement

The BCPC Internet Strategy Team: Morgan Jones

By: Amy C. Edmondson and Laura Feldman

Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details

Keywords: Groups and Teams; Decision Choices and Conditions

July 2000
Teaching Note

GM Powertrain TN

By: Amy C. Edmondson and Naomi Atkins

Teaching Note for (9-698-008). View Details

Keywords: Auto Industry; United States

September 2007 (Revised April 2008)
Teaching Note

Verizon: The Introduction of DSL (TN)

By: Frances X. Frei and Amy C. Edmondson

Teaching Note for (2-602-070). View Details

Keywords: Technology; Communications Industry

August 2007 (Revised January 2008)
Supplement

Turnaround at the Veterans Health Administration (B)

By: Amy C. Edmondson and Brian R. Golden

Keywords: Health; Government and Politics; Health Industry

2008
Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard

The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details

Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks

July 2003 (Revised December 2003)
Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details

Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry

Educators

February 2003 (Revised March 2007)
Case

Safe to Say at Prudential Financial

By: Amy C. Edmondson and Corey B. Hajim

The CEO initiated a cultural change process at Prudential Financial to support a major business reorientation. Prudential, historically a privately held ("mutual") insurance company, went public in 2001. The cultural change was intended to prepare the organization to... View Details

Keywords: Growth and Development Strategy; Risk and Uncertainty; Private Ownership; Going Public; Transformation; Organizational Culture

Educators

2006
Working Paper

Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management

By: Amy C. Edmondson and Diana M. Smith

2003
Chapter

Understanding Outcomes of Organizational Learning Interventions

By: Amy C. Edmondson and Anita Williams Woolley

Keywords: Outcome or Result; Organizational Change and Adaptation

2017
Chapter

Team Reflexivity and Innovation

By: Michaela C. Schippers, Michael A. West and Amy C. Edmondson

Winter 2020
Article

A Noble Purpose Alone Won't Transform Your Company: Leadership Behaviors That Nurture Interpersonal Collaboration Are the True Drivers of Change

By: Robert Cross, Amy C. Edmondson and Wendy Murphy