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(625)
- News (126)
- Research (422)
- Multimedia (12)
- Faculty Publications (310)
Show Results For
- All HBS Web
(625)
- News (126)
- Research (422)
- Multimedia (12)
- Faculty Publications (310)
- 09 Dec 2020
- Blog Post
How to Create a Psychologically Safe Workplace
Another element of culture that impacts employee experience at an even deeper level, and can have a significant impact on the company’s bottom line, is psychological safety. WHAT IS PSYCHOLOGICAL SAFETY? In her book The Fearless Organization, Harvard Business School... View Details
- May 2025
- Supplement
Responsive Working at PepsiCo UK (B)
By: Amy C. Edmondson and Nancy Boghossian Staples
Supplements the (A) case. View Details
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (B)." Harvard Business School Supplement 625-101, May 2025.
- May 2025
- Supplement
Responsive Working at PepsiCo UK (C)
By: Amy C. Edmondson and Nancy Boghossian Staples
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (C)." Harvard Business School Supplement 625-104, May 2025.
- September 2007 (Revised April 2008)
- Teaching Note
Verizon: The Introduction of DSL (TN)
By: Frances X. Frei and Amy C. Edmondson
Teaching Note for (2-602-070). View Details
- August 2007 (Revised January 2008)
- Supplement
Turnaround at the Veterans Health Administration (B)
By: Amy C. Edmondson and Brian R. Golden
Edmondson, Amy C., and Brian R. Golden. "Turnaround at the Veterans Health Administration (B)." Harvard Business School Supplement 608-062, August 2007. (Revised January 2008.)
- 2008
- Working Paper
Product Development and Learning in Project Teams: The Challenges are the Benefits
By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
- July 2003 (Revised December 2003)
- Case
Mitchells/Richards
By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
Edmondson, Amy C., and Corey B. Hajim. "Mitchells/Richards." Harvard Business School Case 604-010, July 2003. (Revised December 2003.)
- February 2003 (Revised March 2007)
- Case
Safe to Say at Prudential Financial
By: Amy C. Edmondson and Corey B. Hajim
The CEO initiated a cultural change process at Prudential Financial to support a major business reorientation. Prudential, historically a privately held ("mutual") insurance company, went public in 2001. The cultural change was intended to prepare the organization to... View Details
Keywords: Growth and Development Strategy; Risk and Uncertainty; Private Ownership; Going Public; Transformation; Organizational Culture
Edmondson, Amy C., and Corey B. Hajim. "Safe to Say at Prudential Financial." Harvard Business School Case 603-093, February 2003. (Revised March 2007.)
- 2006
- Working Paper
Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management
By: Amy C. Edmondson and Diana M. Smith
- 2003
- Chapter
Understanding Outcomes of Organizational Learning Interventions
By: Amy C. Edmondson and Anita Williams Woolley
Edmondson, Amy C., and Anita Williams Woolley. "Understanding Outcomes of Organizational Learning Interventions." Chap. 10 in Blackwell Handbook of Organizational Learning and Knowledge Management, edited by M. Easterby-Smith and M. Lyles, 185–211. Malden, MA: Blackwell Publishing, 2003.
- February 2014 (Revised October 2014)
- Supplement
The Deep: Entrepreneurship in the Public Sector (B)
By: Amy C. Edmondson and Barbara Zepp Larson
Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (B)." Harvard Business School Supplement 614-055, February 2014. (Revised October 2014.)
- February 2014 (Revised October 2014)
- Case
The Deep: Entrepreneurship in the Public Sector (A)
By: Amy C. Edmondson and Barbara Zepp Larson
Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (A)." Harvard Business School Case 614-054, February 2014. (Revised October 2014.)
- 2011
- Chapter
Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation
By: Ingrid M. Nembhard and Amy C. Edmondson
Nembhard, Ingrid M., and Amy C. Edmondson. "Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation." In The Oxford Handbook of Positive Organizational Scholarship, edited by Kim S. Cameron and Gretchen M. Spreitzer. Oxford University Press, 2011.
- January 2008 (Revised April 2008)
- Teaching Note
Transformation at the IRS (TN)
By: Frances X. Frei and Amy C. Edmondson
Teaching Note for [603010]. View Details
- September 2007 (Revised May 2009)
- Supplement
Leading Change at Simmons (C)
By: Amy C. Edmondson and Tiziana E. Casciaro
Keywords: Change
Edmondson, Amy C., and Tiziana E. Casciaro. "Leading Change at Simmons (C)." Harvard Business School Supplement 408-062, September 2007. (Revised May 2009.)
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 2002
- Working Paper
How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization
By: Sandra E. Cha and Amy C. Edmondson
Cha, Sandra E., and Amy C. Edmondson. "How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." Harvard Business School Working Paper, No. 03-013, July 2002. (Revised October 2003.)
- Web
Leading Race Work in Business Schools - Race, Gender & Equity
a focus on leadership, identity, and organizational culture change. Tony Mayo Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational... View Details
- May 2025 (Revised May 2025)
- Case
Daiichi Sankyo: Steering a Global Organization
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old... View Details
Keywords: Strategy; Culture Change; Decision-making; Leadership; Culture; Innovation; Psychological Safety
- 23 Apr 2019
- Blog Post
HBS Shares Their Favorite Books for HR Leaders
their minds? In The Fearless Organization, Amy Edmondson sites a 2017 Gallup poll that found only 3 in 10 employees felt strongly that their opinions mattered at work. Yet to retain great talent and achieve... View Details
Keywords: All Industries