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Publications

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  • All HBS Web  (11,696)
    • People  (51)
    • News  (3,439)
    • Research  (6,537)
    • Events  (24)
    • Multimedia  (86)
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Show Results For

  • All HBS Web  (11,696)
    • People  (51)
    • News  (3,439)
    • Research  (6,537)
    • Events  (24)
    • Multimedia  (86)
  • Faculty Publications  (5,056)
← Page 24 of 11,696 Results →
  • 31 Oct 2013
  • News

The Secret Magic Behind Netflix Customer Service

  • 26 Jan 2023
  • News

The Death of the Customer Service Hotline

  • 15 Apr 2019
  • News

Why Anxious Customers Prefer Human Customer Service

  • Web

R and Python - Research Computing Services

Software Tools R & Python 20ms The HBSGrid uses a combination of Anaconda, miniConda (a slimmed down Anaconda), and software modules to provide feature-rich environments for R and Python . This page briefly discusses need-to-knows for each environment. R The HBSGrid... View Details
  • Web

RCS Offboarding Checklist - Research Computing Services

Usage and Policies RCS Offboarding Checklist RCS would like to wish well to those who are departing for new opportunities and congratulate graduates! In anticipation of your departure from HBS, we'd like to bring to your attention the following RCS-related departure... View Details
  • 14 Oct 2014
  • News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening... View Details
  • 2011
  • Working Paper

Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
Keywords: Accounting Audits; Financial Reporting; Stocks; Price; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Service Delivery; Quality; Research
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Koh, Kevin, Shiva Rajgopal, and Suraj Srinivasan. "Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980." Harvard Business School Working Paper, No. 12-002, July 2011.
  • 20 Jul 2012
  • News

Use Social Media to Partner with Customers and Improve Service

  • August 1995
  • Teaching Note

Crown Equipment Corporation: Design Services Strategy TN

By: Gary P. Pisano
Teaching Note for (9-991-031) and (9-991-032). View Details
Keywords: Strategy; Design; Product Design; Service Industry; Service Industry
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Pisano, Gary P. "Crown Equipment Corporation: Design Services Strategy TN." Harvard Business School Teaching Note 696-042, August 1995.
  • Web

Compute Cluster and Data Storage - Research Computing Services

Foundation's Allocated Production Compute/Storage/Cloud (ACCESS) is an advanced cyberinfrastructure system providing advanced computing and data resources. Access to large-scale computing systems, storage, and other resources are available to researchers and educators... View Details
  • 01 Oct 2007
  • Working Paper Summaries

Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services

Keywords: by Robert S. Huckman, Bradley R. Staats & David M. Upton; Web Services; Web Services
  • April 15, 2019
  • Article

Why Anxious Customers Prefer Human Customer Service

By: Michelle A. Shell and Ryan W. Buell
Citation
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Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).
  • July 1991 (Revised July 1992)
  • Case

Baxter International: Shared Services in Puerto Rico

Citation
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Konsynski, Benn R. "Baxter International: Shared Services in Puerto Rico." Harvard Business School Case 191-041, July 1991. (Revised July 1992.)
  • February 1989
  • Case

Gleason Components Group (B): Total Service Certification

Citation
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Balaguer, Nancy S. "Gleason Components Group (B): Total Service Certification." Harvard Business School Case 189-137, February 1989.
  • November 2002 (Revised March 2007)
  • Case

Keane's Acquisition of Metro Information Services (A)

By: Francisco de Asis Martinez-Jerez
On August 21, 2001, Keane, Inc. announced the acquisition of Metro Information Services, Inc. This case analyzes the challenges facing firms and examines transactions whose major source of value creation hinges on intangible assets (e.g., people or knowledge). View Details
Keywords: Mergers and Acquisitions; Value Creation; Goodwill Accounting; Problems and Challenges; Information Technology Industry; Consulting Industry
Citation
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Martinez-Jerez, Francisco de Asis. "Keane's Acquisition of Metro Information Services (A)." Harvard Business School Case 103-042, November 2002. (Revised March 2007.)
  • September 2000 (Revised October 2002)
  • Background Note

Professional Services Module Seven: Becoming a Professional

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Discusses strategies for balancing private and professional life. View Details
Keywords: Experience and Expertise; Success; Work-Life Balance
Citation
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DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Seven: Becoming a Professional." Harvard Business School Background Note 801-013, September 2000. (Revised October 2002.)
  • November 2006
  • Article

Breaking the Trade-Off Between Efficiency and Service

By: Frances X. Frei
Keywords: Performance Efficiency
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Frei, Frances X. "Breaking the Trade-Off Between Efficiency and Service." Harvard Business Review 84, no. 11 (November 2006): 92–101.
  • 08 Nov 2024
  • News

What Wartime Service Taught These Historic Leaders

  • January 2009 (Revised February 2009)
  • Case

F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market

By: Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen and Timo Saarinen
Describes the development of a business model based on "software as a service" (SaaS) for security solution distributed through Internet Service Providers (ISPs). F-Secure disruptively entered a mature business with dominant players by executing an innovative new... View Details
Keywords: Business Growth and Maturation; Business Model; Disruptive Innovation; Service Delivery; Internet; Information Technology Industry
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Applegate, Lynda M., Robert D. Austin, Kalle Lyytinen, Esko Penttinen, and Timo Saarinen. "F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market." Harvard Business School Case 809-099, January 2009. (Revised February 2009.)
  • August 1986 (Revised February 1991)
  • Supplement

Population Services International: The Social Marketing Project in Bangladesh, Video

By: V. Kasturi Rangan
Population Services International, a not-for-profit agency founded to promote family planning information and to market birth control products, had an agreement with the government of Bangladesh to conduct a social marketing program using modern marketing techniques to... View Details
Keywords: Social Marketing; Health; Advertising; Marketing; Nonprofit Organizations; Government and Politics; Agreements and Arrangements; Health Industry; Bangladesh
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Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh, Video." Harvard Business School Video Supplement 887-506, August 1986. (Revised February 1991.)
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