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Show Results For
- All HBS Web
(11,693)
- People (51)
- News (3,439)
- Research (6,539)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,058)
- 1995
- Book
Concurrent Marketing: Integrating Product, Sales, and Service
By: Frank V. Cespedes
Cespedes, Frank V. Concurrent Marketing: Integrating Product, Sales, and Service. Boston: Harvard Business School Press, 1995.
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- September 1985 (Revised July 2007)
- Case
Population Services International: The Social Marketing Project in Bangladesh
Population Services International (PSI) was a not-for-profit agency founded to disseminate family planning information and to market birth control products, primarily in less developed countries seeking to curb their population explosions. In 1976, PSI concluded an... View Details
Keywords: Developing Countries and Economies; Health; Marketing Strategy; Social Marketing; Business and Government Relations; Nonprofit Organizations; Bangladesh
Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh." Harvard Business School Case 586-013, September 1985. (Revised July 2007.)
- January 2022
- Course Overview Note
Strategy in Professional Service Firms: Course Introduction
By: Ashish Nanda
- Web
Database Best Practices - Research Computing Services
Data Practices Database Best Practices 4ms Please consider the following before you start building your MariaDB database. What are your goals for the database? Keep in mind for what purposes your database will be used. Once built, will the database be static or will... View Details
- January 2002
- Case
Intrinsix: Managing Growth at an Electronic Design Service Company
By: H. Kent Bowen and Courtney Purrington
Intrinsix is a 15-year-old semiconductor design services company that wants to continue its growth and market reach and appears to be ready for an initial public offering (IPO). This case leads up to this strategic decision point by tracing the growth of Intrinsix from... View Details
Keywords: Decisions; Initial Public Offering; Growth Management; Management Analysis, Tools, and Techniques; Management Style; Marketing Strategy; Problems and Challenges; Competitive Strategy; Electronics Industry
Bowen, H. Kent, and Courtney Purrington. "Intrinsix: Managing Growth at an Electronic Design Service Company." Harvard Business School Case 602-067, January 2002.
- 14 Oct 2014
- News
Financial Services Support Mexico’s Most Underserved Communities
Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
The early reviews are in: It’s two thumbs way up for the new Web site building service now available to the School’s 107 alumni clubs and associations. Several features receive special praise from clubs that have already launched the new... View Details
- 01 Oct 2007
- Working Paper Summaries
Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services
- Web
Compute Cluster and Data Storage - Research Computing Services
Foundation's Allocated Production Compute/Storage/Cloud (ACCESS) is an advanced cyberinfrastructure system providing advanced computing and data resources. Access to large-scale computing systems, storage, and other resources are available to researchers and educators... View Details
- August 1995
- Teaching Note
Crown Equipment Corporation: Design Services Strategy TN
By: Gary P. Pisano
Teaching Note for (9-991-031) and (9-991-032). View Details
- 04 Dec 2023
- Blog Post
My Summer of Joy with the National Parks Service
Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details
- 08 Nov 2024
- News
What Wartime Service Taught These Historic Leaders
- April 15, 2019
- Article
Why Anxious Customers Prefer Human Customer Service
By: Michelle A. Shell and Ryan W. Buell
Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).
- July 1991 (Revised July 1992)
- Case
Baxter International: Shared Services in Puerto Rico
Konsynski, Benn R. "Baxter International: Shared Services in Puerto Rico." Harvard Business School Case 191-041, July 1991. (Revised July 1992.)
- February 1989
- Case
Gleason Components Group (B): Total Service Certification
Balaguer, Nancy S. "Gleason Components Group (B): Total Service Certification." Harvard Business School Case 189-137, February 1989.
- November 2002 (Revised March 2007)
- Case
Keane's Acquisition of Metro Information Services (A)
By: Francisco de Asis Martinez-Jerez
On August 21, 2001, Keane, Inc. announced the acquisition of Metro Information Services, Inc. This case analyzes the challenges facing firms and examines transactions whose major source of value creation hinges on intangible assets (e.g., people or knowledge). View Details
Keywords: Mergers and Acquisitions; Value Creation; Goodwill Accounting; Problems and Challenges; Information Technology Industry; Consulting Industry
Martinez-Jerez, Francisco de Asis. "Keane's Acquisition of Metro Information Services (A)." Harvard Business School Case 103-042, November 2002. (Revised March 2007.)
- September 2000 (Revised October 2002)
- Background Note
Professional Services Module Seven: Becoming a Professional
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Discusses strategies for balancing private and professional life. View Details
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Seven: Becoming a Professional." Harvard Business School Background Note 801-013, September 2000. (Revised October 2002.)
- November 2006
- Article
Breaking the Trade-Off Between Efficiency and Service
By: Frances X. Frei
Keywords: Performance Efficiency
Frei, Frances X. "Breaking the Trade-Off Between Efficiency and Service." Harvard Business Review 84, no. 11 (November 2006): 92–101.