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- All HBS Web (1,259)
- Faculty Publications (299)
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- 08 Sep 2003
- Research & Ideas
A Bold Proposal for Investment Reform
availability of high quality information on corporate performance is critical to the effective functioning of the exchanges and maintaining their reputations for listing reliable securities. In this e-mail Q&A, Healy and Palepu expand... View Details
- 21 Jun 2011
- First Look
First Look: June 21
excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking industry, a similar or greater... View Details
Keywords: Sean Silverthorne
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service View Details
Keywords: Sean Silverthorne
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom View Details
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality... View Details
Keywords: by Michael Blanding
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
services of unknown quality. The lack of transparency protects providers and insurers from needing to compete on the price and quality of their services. Lack of competition, in turn, inflates the cost and... View Details
- 26 Jul 2011
- First Look
First Look: July 26
threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman... View Details
Keywords: Sean Silverthorne
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’, and whether you are fulfilling the needs of your target market. It’s... View Details
- 18 Jul 2005
- Research & Ideas
Identify Emerging Market Opportunities
framework—that lets executives map the institutional contexts of any country. Economics 101 tells us that companies buy inputs in the product, labor, and capital markets and sell their outputs in the products (raw materials and finished goods) or View Details
- 18 Oct 2011
- First Look
First Look: October 18
interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved earnings View Details
Keywords: Sean Silverthorne
- 12 Jul 2011
- First Look
First Look: July 12
performance improvement. We highlight implications for institutional theory, managers, and policymakers. Download the paper: http://www.hbs.edu/research/pdf/12-001.pdf Issuer Quality and the Credit Cycle Authors:Robin Greenwood and Samuel... View Details
Keywords: Carmen Nobel
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
service on the Internet "could never have happen(ed) before and pose(s) a threat to brand loyalty." If there is a weakness in your offering you are at risk. Others were reluctant to reach such a judgment. In concluding that this... View Details
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
national settings. These institutions influence how consumers rank their preferences over such product dimensions as quality versus price, personalized service versus anonymity, innovation versus risk. Q:... View Details
- 09 Sep 2009
- First Look
First Look: September 9
Ownership of Equity Improve Earnings Quality? Authors:Dan Givoly, Carla Hayn, and Sharon P. Katz Publication:The Accounting Review (forthcoming) Abstract We compare the quality of accounting numbers produced by two types of public... View Details
Keywords: Martha Lagace
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
mathematics. Yet they often struggle to fit the profiles sought by employers. A growing number of companies, including SAP, Hewlett Packard Enterprise, and Microsoft, have reformed their HR processes in order to access neurodiverse talent—and are seeing productivity... View Details
Keywords: Re: Multiple Faculty
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
quality offerings, but he was selling more than the gloves, fans, corsets, or picnic hampers. He was also creating a brand with a very important service component to it, and this component was not nearly as... View Details
Keywords: by Martha Lagace
- 05 May 2003
- Research & Ideas
What It Takes to Restore Trust in Business
far. The American capital markets are a key element of the economic system, and "when they function well, they are a wonder of the world," he said. But the American capital markets require four qualities from those who... View Details
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t... View Details
- 10 Jun 2014
- First Look
First Look: June 10
laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of... View Details
Keywords: Sean Silverthorne