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Show Results For
- All HBS Web
(517)
- People (2)
- News (206)
- Research (187)
- Multimedia (1)
- Faculty Publications (87)
- 23 Dec 2014
- First Look
First Look: December 23
School Case 813-169 Excel Entertainment No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813169-PDF-ENG Harvard Business School Case 714-507 Texas Children's Hospital: Congenital Heart Disease Care In... View Details
Keywords: Carmen Nobel
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
- 01 Jun 2010
- News
Michael Depatie
builds. We think that our distinctive competence is operating excellence and the way our people show up for our guests — which isn’t to say that the Hiltons and Marriotts aren’t trying to be good operators. But their niche is distribution... View Details
- 04 Jun 2024
- Blog Post
Finding Alignment to Make Impact: Layla Ramirez (MBA 2017)
secured a role at Merrill Lynch in their international advisory business. Returning to New York was an ideal fit for Ramirez, and for several years, Wall Street was an ideal fit as well. She learned, grew, and excelled in the industry,... View Details
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details
Keywords: Carmen Nobel
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and claim a disproportionate share of the value... View Details
Keywords: Carmen Nobel
- 01 Jun 1998
- News
Diversity and Community
long-standing commitment to workforce diversity. As far back as 1914, IBM founder Thomas Watson made "respect for the individual" one of the three basic tenets of the company (the other two called for excellence in performance and... View Details
Keywords: Garry Emmons
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 15 Jan 2008
- First Look
First Look: January 15, 2008
out among community hospital systems in its pursuit of service rationalization, clinical quality improvement, and value-based delivery. Driven by determined leadership, ThedaCare began site-based service... View Details
Keywords: Martha Lagace
- 01 Dec 1996
- News
Starting Up and Starting Over
himself had detected a groundswell of impending postwar entrepreneurialism among his fellow GIs, based on conversations with them during his service in the Pacific. Back at Soldiers Field in 1946, Mace, with the backing of Dean David, set... View Details
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
non-market strategy. While there have been excellent studies highlighting the importance of preemption in Private Politics, political ties in Public Politics, and forum shopping in Integrated Political Strategy, it is unclear if these... View Details
Keywords: Sean Silverthorne
- 13 Dec 2006
- Research & Ideas
Improving Public Health for the Poor
low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling was underscored by Chu's own... View Details
- 01 Jun 2004
- News
Luxe Redux
Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer service is at... View Details
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved customer... View Details
Keywords: All Industries
- 01 Oct 2002
- News
What's Cookin'
Brooke. “We wanted to get involved in something more entrepreneurial,” he explains. “We saw the restaurant business as a service industry that would be successful based on the organization's productivity, focus, and sense of purpose,... View Details
Keywords: Hanna, Julia
- 23 Jun 2003
- Research & Ideas
Historically Speaking: A Roundtable at HBS
and mentored a bevy of other scholars who explored and explained the coming of managerial capitalism through their research, writings, and course development. Thirteen years after Professor Chandler's retirement, that tradition of View Details
Keywords: by Jim Aisner
- 02 Feb 2010
- First Look
First Look: Feb. 2
investment. Complex multinational business groups emerged controlling large investments in natural resources, processing, and services in Asia, Latin America, and Africa. Nominal versus Indexed Debt: A Quantitative Horse Race... View Details
Keywords: Martha Lagace
- 01 Apr 1999
- News
Spirit at Work
Sikh-founded, $100-million group of service and product companies (including Sun & Son, Inc., a national Lotus Notesbased computer consulting firm specializing in e-commerce; Akal Security Company; and natural food enterprises such as the... View Details
Keywords: Marguerite Rigoglioso
- 01 Mar 2005
- News
Venture Capital’s Comeback
that gets lost, especially in discussions of Asia, is that centers of excellence exist all over the world. For VCs, foreign investing is much more fundamentally about the intellectual capital that is being developed all over China and... View Details
- Web
2023 Symposium - Race, Gender & Equity
relationships across differences, navigating identity dynamics, and DEI-supportive practices in the workplace. At Wharton, she has developed and currently teaches the undergraduate and MBA "Leading Diversity in Organizations" courses for which she has been awarded the... View Details