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Show Results For
- All HBS Web
(595)
- People (2)
- News (162)
- Research (364)
- Multimedia (5)
- Faculty Publications (133)
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
monitoring, and care for routine health issues. On-site physical therapists offer coaching to prevent injury and services to speed recovery. On-site diabetes educators work with groups of employees to engage them in lifestyle changes that... View Details
- 13 Jun 2005
- Research & Ideas
From Turf Wars to Learning Curves: How Hospitals Adopt New Technology
influential…, PTCA has been used less frequently than in hospitals with less influential surgeons." And even if PTCA and other innovations make it past initial gatekeepers, it's a long road to adoption because of learning curves disrupted by existing work... View Details
- 11 Feb 2014
- First Look
First Look: February 11
needed for patient care. We found that a lack of interconnectedness among interdependent departments' routines was a major source of operational failures. The low levels of interconnectedness occurred because of how the internal supply... View Details
Keywords: Sean Silverthorne
- 12 May 2009
- First Look
First Look: May 12, 2009
Working PapersDishonest Deed, Clear Conscience: Self-Preservation through Moral Disengagement and Motivated Forgetting (revised) Authors:Lisa Lixin Shu, Francesca Gino, and Max H. Bazerman Abstract People routinely engage in dishonest... View Details
Keywords: Martha Lagace
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
emerging economies. However, microlevel product development processes in these economies are relatively unexplored, and the mechanisms by which the emerging economy context might affect such processes are still unclear. In this paper, we explore the testing View Details
Keywords: Dina Gerdeman
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
facilities, and cost base of the institution. Routine or simple services should not be offered by institutions that cannot deliver them at competitive cost. Conversely, complex or unusual services should not be offered by institutions... View Details
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
National Programme for Prevention and Control of Cancer, Diabetes, Cardiovascular Diseases and Stroke seeks to increase capacity building, screening, referral, and management of NCDs across India and includes community-based outreach and screening programs. The... View Details
Keywords: Sean Silverthorne
- Web
Commencement 2019 Address | About
because it’s such an essential part of my life story. My father grew up in a small village in India that lacked electricity. He learned to read by candlelight in a home that had no fans, in temperatures that would routinely reach 110... View Details
- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
your employees know routinely that you are there for them when they need to share concerns or simply require a sympathetic, nonjudgmental ear. Consider making yourself available at times outside work hours; these are not normal times. "I... View Details
Keywords: All Industries
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
fate we have to accept, Sambvani explains. Better voice technology and AI-based tools already exist, and some large organizations are deploying them in modern, innovative systems that don’t routinely confound their customers. “But most... View Details
- 01 Mar 2007
- News
Security Chief
the world’s largest and most diverse companies, you don’t have to imagine such conversations. They actually happen. Just ask Louis Parker (MBA ’90). In March 2004, he sat down for a routine chat with the company’s HR chief and expressed... View Details
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
for having a poor location score relative to nonblack hosts," the researchers write in the paper. "These differences highlight the risk of discrimination in online marketplaces, suggesting an important unintended consequence of a seemingly View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop floor-unannounced-and tinker with the... View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
the project we often slipped into routines that didn't leverage each person's expertise as well as we might have. At the time, though, I was too caught up in the work itself to reflect on why that happened. When I began researching this... View Details
Keywords: by Sarah Jane Gilbert
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
customer places an order to the time the order leaves for the customer location are now being captured routinely at many businesses. We could ship a packet at any U.S. post office, and get a tracking number to find out what is happening... View Details
Keywords: by Sarah Jane Johnston
- 01 Jun 1998
- News
Diversity and Community
preceded the Civil Rights Act of 1964 by more than a decade. Today, the company routinely garners plaudits for its worklife balance and workforce diversity programs. One extraordinary IBM initiative that is both worker- and... View Details
Keywords: Garry Emmons
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
ingrained. She hypothesized that if she could get households expecting a new baby to make PriceMart a part of their routines before becoming parents, she might keep them as customers for the next several years, winning significant... View Details
Keywords: Dina Gerdeman
- 05 Jul 2016
- First Look
July 5, 2016
collaborative, absorptive, adaptive, and learning capabilities. The ability of sport organizations to share and absorb knowledge from their partners and to integrate this knowledge into their planning and management processes was critical. The study shows how... View Details
Keywords: Sean Silverthorne
- 03 Dec 2012
- HBS Case
HBS Cases: Against the Grain
he respects have said that in Russia it is almost impossible not to pay bribes to get things done. Why? Because local and federal laws conflict as if by design, which leads to gaps that some officials believe they can exploit. But, across the globe, Ramanna says,... View Details
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
ahead. It’s not their fault: holiday season mayhem is often at odds with the clean start many desire when the calendar changes over. It’s easy to throw up your hands and give in to routine once the first few weeks of the year speed by,... View Details
Keywords: by Rachel Layne