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  • All HBS Web  (1,201)
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    • Research  (880)
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  • Faculty Publications  (723)

Show Results For

  • All HBS Web  (1,201)
    • News  (167)
    • Research  (880)
    • Events  (3)
    • Multimedia  (14)
  • Faculty Publications  (723)
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  • February 2008
  • Article

Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials

By: Robert S. Huckman and Darren Zinner
Keywords: Performance; Operations; Learning; Management; Health
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Huckman, Robert S., and Darren Zinner. "Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials." Strategic Management Journal 29, no. 2 (February 2008): 173–193.
  • July 28, 2004
  • Article

Generic Dispensing and Substitution in Mail and Retail Pharmacies

By: Marta Wosinska and Robert S. Huckman
Keywords: Health; Sales; Pharmaceutical Industry
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Wosinska, Marta, and Robert S. Huckman. "Generic Dispensing and Substitution in Mail and Retail Pharmacies." Health Affairs (July 28, 2004): W4–409 – W4–416.
  • 02 Jan 2018
  • Research & Ideas

The Most Popular Stories and Research Papers of 2017

Deviating from an organization’s prescribed task schedule tends to erode productivity, even among the most experienced workers, according to new research from María R. Ibáñez, Jonathan R. Clark, Robert S.... View Details
Keywords: by Sean Silverthorne
  • July – August 1998
  • Article

The Promise--and Peril--of Integrated Cost Systems

By: Robin Cooper and Robert S. Kaplan
Keywords: Cost; System
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Cooper, Robin, and Robert S. Kaplan. "The Promise--and Peril--of Integrated Cost Systems." HBR 98403. Harvard Business Review 76, no. 4 (July–August 1998): 109–119.
  • January 2023 (Revised February 2023)
  • Teaching Note

Performance Management at Afreximbank (A) and (B)

By: Robert S. Kaplan and Siko Sikochi
Teaching Note for HBS Case No. 120-029. View Details
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Kaplan, Robert S., and Siko Sikochi. "Performance Management at Afreximbank (A) and (B)." Harvard Business School Teaching Note 123-053, January 2023. (Revised February 2023.)
  • Article

Defining, Measuring, and Improving Value in Spine Care

By: Robert S. Kaplan and Derek Haas
This chapter discusses how to measure and improve spine care outcomes and costs. Today’s commonly used outcome metrics, such as readmission and complication rates, are actually process and quality metrics. They are not the outcomes, such as improvement in pain and... View Details
Keywords: Spine Care; Outcomes Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Cost; Measurement and Metrics; Performance Improvement; Value
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Kaplan, Robert S., and Derek Haas. "Defining, Measuring, and Improving Value in Spine Care." Seminars in Spine Surgery 30, no. 2 (June 2018): 80–83.
  • August 1998 (Revised December 1998)
  • Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest
Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details
Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry
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Kaplan, Robert S., and Nicole Tempest. "Wells Fargo Online Financial Services (B)." Harvard Business School Case 199-019, August 1998. (Revised December 1998.)
  • October 2016 (Revised March 2022)
  • Background Note

Cost Variance Analysis

By: Robert S. Kaplan and Susanna Gallani
This note was written to provide students with fundamental concepts and methods for the analysis of cost variances. It focuses on the decomposition of cost variances into price, quantity, and mix variance components, an approach that allows students to identify the... View Details
Keywords: Cost Accounting
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Kaplan, Robert S., and Susanna Gallani. "Cost Variance Analysis." Harvard Business School Background Note 117-006, October 2016. (Revised March 2022.)
  • December 23, 2015
  • Article

The Untapped Potential of Health Care APIs

By: Robert S. Huckman and Maya Uppaluru
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Huckman, Robert S., and Maya Uppaluru. "The Untapped Potential of Health Care APIs." Harvard Business Review (website) (December 23, 2015). (As part of Leading Change in Health Care, a collaboration of the editors of Harvard Business Review and NEJM Group.)
  • April 1996 (Revised April 1996)
  • Case

Activity-Based Management at Stream International

By: Robert S. Kaplan and Norman Klein
Stream International's Crawfordsville, Indiana facilities undertake the design and implementation of an activity-based costing project. After analyzing the costs assigned to 161 work activities, Crawfordsville managers present five proposals for change based on ABM... View Details
Keywords: Organizational Change and Adaptation; Change Management; Activity Based Costing and Management; Indiana
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Kaplan, Robert S., and Norman Klein. "Activity-Based Management at Stream International." Harvard Business School Case 196-134, April 1996. (Revised April 1996.)
  • August 1994 (Revised May 1999)
  • Teaching Note

Sumitomo Electric Industries, Ltd.: The Kaizen Program TN

By: Robin Cooper and Robert S. Kaplan
Keywords: Programs; Energy Industry
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Cooper, Robin, and Robert S. Kaplan. "Sumitomo Electric Industries, Ltd.: The Kaizen Program TN." Harvard Business School Teaching Note 195-079, August 1994. (Revised May 1999.)
  • August 1994
  • Case

Sumitomo Electric Industries, Ltd.: The Kaizen Program

By: Robin Cooper and Robert S. Kaplan
Keywords: Energy Industry
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Cooper, Robin, and Robert S. Kaplan. "Sumitomo Electric Industries, Ltd.: The Kaizen Program." Harvard Business School Case 195-078, August 1994.
  • August 1994
  • Case

Mitsubishi Kasei Corporation: Product Line Cost System

By: Robin Cooper and Robert S. Kaplan
Keywords: Electronics Industry
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Cooper, Robin, and Robert S. Kaplan. "Mitsubishi Kasei Corporation: Product Line Cost System." Harvard Business School Case 195-066, August 1994.
  • April 1991 (Revised May 1999)
  • Teaching Note

Tektronix: Portable Instruments Division (A), Teaching Note

By: Robin Cooper and Robert S. Kaplan
Teaching Note for (9-188-142). View Details
Keywords: Teaching; Information
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Cooper, Robin, and Robert S. Kaplan. "Tektronix: Portable Instruments Division (A), Teaching Note." Harvard Business School Teaching Note 191-189, April 1991. (Revised May 1999.)
  • December 1970
  • Article

The Four Roles of Sampling in Auditing: Representative, Corrective, Protective and Preventive

By: Robert S. Kaplan and Yuri Ijiri
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Kaplan, Robert S., and Yuri Ijiri. "The Four Roles of Sampling in Auditing: Representative, Corrective, Protective and Preventive." Management Accounting 52 (December 1970): 42–44.
  • January 1975
  • Article

The Spatial Distribution of Urban Pharmacies

By: Robert S. Kaplan and Sam Leinhardt
Keywords: Health; Urban Scope; Health Industry
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Kaplan, Robert S., and Sam Leinhardt. "The Spatial Distribution of Urban Pharmacies." Medical Care 13 (January 1975): 37–46.
  • Article

Knowing the Score

By: Robert S. Kaplan and David Norton
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Kaplan, Robert S., and David Norton. "Knowing the Score." Financial Executive 12, no. 6 (November–December 1996): 30–33.
  • April 1979
  • Article

Statistical Models of Bond Ratings: A Methodological Inquiry

By: Robert S. Kaplan and Gabriel Urwitz
Keywords: Mathematical Methods; Bonds
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Kaplan, Robert S., and Gabriel Urwitz. "Statistical Models of Bond Ratings: A Methodological Inquiry." Journal of Business (April 1979): 231–261.
  • September 1992
  • Article

Activity-based Systems: Measuring the Costs of Resource Usage

By: Robert S. Kaplan and Robin Cooper
Keywords: Measurement and Metrics; System; Cost
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Kaplan, Robert S., and Robin Cooper. "Activity-based Systems: Measuring the Costs of Resource Usage." Accounting Horizons (September 1992): 1–13.
  • 2021
  • Working Paper

How to Fix ESG Reporting

By: Robert S. Kaplan and Karthik Ramanna
Investors, advocacy groups, academics, and the 200 CEOs of the US Business Roundtable have asked corporations to take on an added purpose beyond a narrow pursuit of shareholder value. In response, many companies now issue ESG (Environmental, Societal, and Governance)... View Details
Keywords: ESG Reporting; Sustainability; Corporate Purpose; Greenhouse Gas; Activity-Based Costing; Environmental Sustainability; Environmental Management; Corporate Social Responsibility and Impact; Measurement and Metrics; Goals and Objectives; Agreements and Arrangements; Corporate Accountability
Citation
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Kaplan, Robert S., and Karthik Ramanna. "How to Fix ESG Reporting." Harvard Business School Working Paper, No. 22-005, July 2021.
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