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- All HBS Web
(1,580)
- News (256)
- Research (1,121)
- Events (2)
- Multimedia (1)
- Faculty Publications (359)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
across merchandizing, store operations, and segment owners, senior leadership at Best Buy saw to it that the entire organization embraced an outside-in approach. Q: How long does this process generally take? And what are the benchmarks of... View Details
- 17 Dec 2013
- First Look
First Look: December 17
boundaries, and information processing challenges associated with distant search. Information processing, storage, and communication costs have long been an important constraint on innovation and a reason... View Details
Keywords: Carmen Nobel
- 28 Mar 2023
- Research & Ideas
The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation
spent $83 billion on research and development (R&D) in 2019, according to a 2021 report from the nonpartisan Congressional Budget Office (CBO). The median cost to develop one drug was $900 million, with half of that amount going... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
not an option, this process helped companies share implementation costs and leverage each other’s competencies to discover new ways of doing things. Some companies took more extreme measures to support their... View Details
- 23 Oct 2007
- First Look
First Look: October 23, 2007
Review 49, no. 1 (fall 2007) Abstract The largely erroneous perception that breakthroughs are impossible to predict arises from the tendency to focus on just the breakthroughs while ignoring the iterative process of invention and its... View Details
Keywords: Sean Silverthorne
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
March 2019 Organizational Behavior and Human Decision Processes Thin Slices of Workgroups By: Satterstrom, Patricia, Jeffrey T. Polzer, Lisa Kwan, Oliver P. Hauser, Wannawiruch Wiruchnipawan, and Marina Burke Abstract—In this paper, we... View Details
Keywords: Dina Gerdeman
- September 2012
- Teaching Note
Stryker Corporation: Capital Budgeting (TN)
By: Timothy A. Luehrman
This case examines some parts of Stryker Corporation's systems and procedures for approving and authorizing capital spending of many different types, including buildings, machinery, and working capital for existing businesses, as well as transactions with third parties... View Details
- 08 May 2012
- First Look
First Look: May 8
abstract is unavailable at this time. Book: http://hbr.org/2012/05/six-myths-of-product-development/ar/1 Working PapersLearning by Supplying Authors:Juan Alcácer and Joanne Oxley Abstract Learning processes lie at the heart of our... View Details
Keywords: Carmen Nobel
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
the cost of processing large quantities of small customer orders. Customized pricing policies should be at the heart of any strategy to manage customer profitability. The company can set a base price for a... View Details
Keywords: by Robert S. Kaplan
- 13 Jan 2009
- First Look
First Look: January 13, 2009
as complicated local etiquette, obscured decision-making processes, and heavy reliance on interpersonal relationships instead of legal instruments all add to the complexities of Sino-foreign business negotiations and can make the process... View Details
Keywords: Martha Lagace
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
course of the year. The researchers found that influencers and marketers have a lot at stake if they don’t handle the relationship carefully. Influencers lose about 382,500 views a year, or $1,530 in annual income, related to reputation View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
Pandemic Worries: Uncertainty, Employees, and Kids Cut Payroll Costs with Transparency, Fairness, and Compassion Good Leadership Is an Act of Kindness Keep Your Weary Workers Engaged and Motivated The COVID Two-Step for Leaders: Protect... View Details
- 28 Apr 2015
- First Look
First Look: April 28
annual public outcomes report. They also introduce bundled payment contracts with three insurers for orthopedic surgeries and join a multi-hospital study for applying time-driven activity-based costing to identify View Details
Keywords: Sean Silverthorne
- 23 Aug 2016
- First Look
August 23, 2016
companies has become available in the past 10 years. Myth Number 5: ESG adds value almost entirely by limiting risks. Reality: Along with lower risk and a lower cost of capital, companies with high ESG scores have also experienced... View Details
Keywords: Sean Silverthorne
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
C. Stein Abstract—Small business lending by the four largest banks fell sharply relative to others in 2008 and remained depressed through 2014. We explore the dynamic adjustment process following this credit supply shock. In counties... View Details
Keywords: Sean Silverthorne
- 02 Mar 2010
- First Look
First Look: March 2
legal change applied). These reductions in agency costs were followed by an increase in average leverage and a reduction in interest costs. Finally, we can estimate the welfare implications of agency costs, because firm values increased... View Details
Keywords: Martha Lagace
- 19 Jul 2017
- Research & Ideas
Why Government 'Nudges' Motivate Good Citizen Behavior
way information is presented or the process by which you select from the available options in such a way that it tends to lead people toward a certain path,” Beshears says. “But it doesn’t coerce them in any way or remove any options from... View Details
Keywords: by Michael Blanding
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
narrow, optimized supply chains," Shih says. "They put all of their eggs with one supplier that had the best product at the lowest price." Suppliers Squeezed, Too At the same time the suppliers, also under pressure to continuously cut View Details
- 07 Oct 2014
- First Look
First Look: October 7
http://www.hbs.edu/faculty/Publication%20Files/Levine-Toffel%20The%20Compass%202014-07-02a_151d5c1a-4fe0-4d2a-90f8-54a82b5bb4a6.pdf October 2014 MIT Sloan Management Review What It Takes to Reshore Manufacturing Successfully By: Shih, Willy C. Abstract—The data on... View Details
Keywords: Sean Silverthorne
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and View Details
Keywords: by David Stauffer