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  • 17 Sep 2013
  • First Look

First Look: September 17

  Publications September 2013 Management Science Diasporas and Outsourcing: Evidence from oDesk and India By: Ghani, Ejaz, William R. Kerr, and Christopher Stanton Abstract—This study examines the role of the Indian diaspora in the View Details
Keywords: Sean Silverthorne
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
Keywords: by Michael Blanding; Financial Services
  • 26 May 2009
  • Research & Ideas

Improving Market Research in a Recession

the do-it-yourself approach rather than outsourcing to a market research firm is attractive in a cost-cutting era, but you risk getting no more than what you pay for. The opinions of convenience sample of an enthusiastic online brand... View Details
Keywords: by John Quelch
  • 31 Aug 2017
  • Blog Post

Why I Spent This Summer Coding

would it cost to build/change/scale this? - is a frequent question in startup land (elsewhere too) where recruitment targets are typically behind schedule. In my case, I saw two main options to building a MVP (minimum viable product): outsource, or DIY. Sure, View Details
Keywords: Technology
  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

to adapt based on industry changes, as well as on team strengths and weaknesses; they get the most by leveraging competitive resources, while communicating and collaborating effectively with key organizational stakeholders; they outsource... View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports
  • 25 Sep 2012
  • First Look

First Look: September 25

Publications Producing Prosperity: Why America Needs a Manufacturing Renaissance Author: Gary P. Pisano Publication: Harvard Business Review Press, in press. (due October 2012) Abstract For years-even decades-in response to intensifying global competition, American... View Details
Keywords: Sean Silverthorne
  • 26 Sep 2006
  • First Look

First Look: September 26, 2006

management. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806203 Strategic Outsourcing at Bharti Airtel Ltd. Harvard Business School Case 107-003 Faced with exponential growth and a competitive telecom... View Details
Keywords: Sean Silverthorne
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

price-based competition, an engineering company identified a market segment built on partnering with the customer, outsourcing and risk sharing. Its challenge was to migrate its customer base in this direction. The company's... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • January 2008
  • Article

Nonemployment Stigma as Rational Herding: A Field Experiment

By: Felix Oberholzer-Gee
Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document... View Details
Keywords: Job Search; Job Cuts and Outsourcing; Employment; Cognition and Thinking; Perception; Creativity; Human Needs; Job Interviews; Selection and Staffing; Recruitment; Managerial Roles; Judgments; Employment Industry
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  • July 2013
  • Case

Slicing Pie with a Razor: Ockham Technologies' Founding Agreement

By: Noam Wasserman and Yael Braid
Ockham Technologies' three founders are about to craft their founding agreement and split the equity among themselves. Uncertainty lingers over each member's future contributions, though—how is the team to devise a durable and effective split? Jim Triandiflou and Ken... View Details
Keywords: Information Technology; Job Cuts and Outsourcing; Conflict Management; Governing and Advisory Boards; Employees; Management Teams; Product Development; Technology Industry
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  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; and through View Details
Keywords: Re: Rajiv Lal; Retail
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details
Keywords: by Robert Simons
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when View Details
  • 03 Oct 2012
  • What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

are many of the same industries in which constant interaction between R&D and manufacturing are most important, industries where the outsourcing of manufacturing to another country can not only prove to be destructive to the... View Details
Keywords: by James Heskett; Manufacturing
  • 12 May 2008
  • Research & Ideas

Accounting Information as Political Currency

solicited. I suppose one would need tape recordings or sworn testimony for that. Q: If you were doing a similar study of accounting as political currency for the upcoming U.S. presidential election in November, what keywords would you use? A: I suppose View Details
Keywords: by Martha Lagace
  • August 2004 (Revised September 2005)
  • Case

Stanley O'Neal at Merrill Lynch (A)

By: David A. Thomas and Ayesha Kanji
In the late 1970s, Stanley O'Neal joined Merrill Lynch as an investment banker. Profiles O'Neal's ascent at Merrill to CEO. O'Neal put Merrill through a comprehensive restructuring program, cutting costs and significantly reducing the work force. As CEO, O'Neal faces... View Details
Keywords: Restructuring; Race; Cost Management; Investment Banking; Job Cuts and Outsourcing; Leadership; Management Succession; Performance Effectiveness; Personal Development and Career
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  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

  Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US congressional election of 2004, where View Details
Keywords: Martha Lagace
  • 10 Oct 2018
  • Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

social media, responses are immediate.” Also, votes allow companies to perform consumer research cheaply, generating new ideas for products or flavors, or testing consumer preference for options it might be considering. “Firms can essentially View Details
Keywords: by Michael Blanding; Advertising
  • 08 Jan 2014
  • What Do You Think?

Do Productivity Increases Contribute to Social Inequality?

agreed: "The main reason for the rising inequality is that Free Trade has encouraged/required manufacturing to be offshored and outsourced If we replaced the Free Trade policies with a Balanced Trade policy, using (import licences)... View Details
Keywords: by James Heskett
  • 28 Oct 2013
  • Research & Ideas

Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World

and revisable. Next Right Steps Leaders rely on evolving commitments for three practical reasons. First, they can. Knowledge-based organizations are more flexible than traditional manufacturing firms with dedicated factories, and firms that sell products today can rely... View Details
Keywords: by Joseph L. Badaracco