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  • 10 Dec 2018
  • HBS Seminar

Julianna Pillemer, Wharton, University of Pennsylvania

  • 2010
  • Chapter

Utilizing Team Member Expertise Under Pressure

By: Heidi K. Gardner and Erin McFee
Pressure intensifies on a strategy consulting team as they deliver a critical project, and the team manager faces a dilemma about her changing role on the team. Although she had been the key decision-maker in the early weeks of the project, Julia Narino now finds that... View Details
Keywords: Experience and Expertise; Managerial Roles; Organizational Culture; Projects; Groups and Teams; Behavior; Customization and Personalization; Consulting Industry
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  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

all the others." Calls for sacrifice and self-discipline are met with cynicism, skepticism, and knee-jerk resistance. Our research into organizational transformation has involved settings as diverse as multinational corporations,... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 29 Apr 2015
  • HBS Seminar

Jason Jay, MIT Sloan School of Management

    Leslie A. Perlow

    Leslie A. Perlow is the Konosuke Matsushita Professor of Leadership in the Organizational Behavior Unit at Harvard Business School. She leads the Crafting Your Life Special Project, dedicated to helping individuals make purposeful life choices while gathering... View Details

    • November–December 2019
    • Article

    Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?

    By: Sebastian Reiche and Tsedal Neeley
    To understand how recipients respond to radical change over time across cognitive, affective, and behavioral dimensions, we conducted a longitudinal study of a mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The... View Details
    Keywords: Language; Communication; Change; Employees; Attitudes; Emotions; Globalized Firms and Management
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      Ranjay Gulati

      Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

      Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
      • 2008
      • Working Paper

      Gender in Job Negotiations: A Two-Level Game

      By: Hannah Riley Bowles and Kathleen L. McGinn
      We propose a two-level-game (Putnam, 1988) perspective on gender in job negotiations. At Level 1, candidates negotiate with the employers. At Level 2, candidates negotiate with domestic partners. In order to illuminate the interplay between these two levels, we review... View Details
      Keywords: Negotiation; Jobs and Positions; Game Theory; Gender
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      • 28 Mar 2016
      • News

      Culture Is Not the Culprit

      • 18 Sep 2013
      • Research & Ideas

      Unspoken Cues: Encouraging Morals Without Mandates

      Many institutions promote and even mandate moral behavior and values among their members, but how they do it differs greatly. Some organizations such as religious groups may proscribe very specifically what is acceptable behavior—think... View Details
      Keywords: by Sean Silverthorne; Education

        Christina R. Wing

        Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at Harvard Business School. Her research focuses on families in business, and she is the creator of Demystifying the Family Enterprise, a course that explores... View Details

        • January 2009 (Revised June 2010)
        • Case

        Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

        By: Ranjay Gulati
        Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
        Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
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        • 01 Mar 2011
        • Working Paper Summaries

        How Foundations Think: The Ford Foundation as a Dominating Institution in the Field of American Business Schools

        Keywords: by Rakesh Khurana, Kenneth Kimura & Marion Fourcad; Education
        • November 2012
        • Article

        The Organization of Firms Across Countries

        By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
        We argue that social capital as proxied by trust increases aggregate productivity by affecting the organization of firms. To do this we collect new data on the decentralization of investment, hiring, production, and sales decisions from Corporate Headquarters to local... View Details
        Keywords: Decentralization; Social Capital; Theory Of The Firm; Firm Objectives, Organization, And Behavior; Business Economics; Management Of Technological Innovation And R＆D; Technological Change: Choices And Consequences; Diffusion Processes; Organizational Structure; Performance Productivity; Trust; Technology Adoption; Multinational Firms and Management
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        • 08 Feb 2012
        • Working Paper Summaries

        Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming

        Keywords: by Melissa A. Valentine & Amy C. Edmondson
        • Article

        Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Co-Production

        By: Ofer Arazy, Johaness Daxenberg, Hila Lifshitz - Assaf, Oded Nov and Irene Gurevych
        Increasingly, new forms of organizing for knowledge production are built around self-organizing co-production community models with ambiguous role definitions. Current theories struggle to explain how high-quality knowledge is developed in these settings and how... View Details
        Keywords: Wikipedia; Knowledge Production; Organizational Structure; Knowledge; Information Publishing
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        • May 2013
        • Case

        Kaiser Permanente: Innovating to Transform Healthcare

        By: Lynda Applegate
        This case enables discussion of organizational and industry transformation. View Details
        Keywords: Entrepreneurial Management; Strategy; Organ; Entrepreneurship; Management; Competitive Strategy; Behavior; Leadership; Health Industry; United States
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        • 20 Oct 2008
        • Research & Ideas

        The Seven Things That Surprise New CEOs

        learn about events after the fact. You hear concerns and dissenting views through the grapevine rather than directly. Surprise Four: You Are Always Sending A Message Warning signs: Employees circulate stories about your behavior that... View Details
        Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
        • 19 Jun 2007
        • First Look

        First Look: June 19, 2007

        in organizational behavior (OB), this is a fundamental departure from the extant operations management (OM) literature. Download the paper: http://www.hbs.edu/research/pdf/07-058.pdf Future Lock-In: Future... View Details
        Keywords: Martha Lagace
        • Research Summary

        Research Overview

        Globalization and innovation are two key forces that will shape individual and business success in the 21st century. To thrive, individuals and organizations must collaborate effectively across cultural lines to solve pressing business problems and develop new products... View Details