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- All HBS Web (1,312)
- Faculty Publications (267)
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- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
place aversion in queues and its implications for customer experiences and behaviors, as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online... View Details
Keywords: Dina Gerdeman
- 25 Mar 2014
- First Look
First Look: March 25
process that has led to many successful product launches, but are there areas of customer need that are undervalued by the traditional process? A novel online customer analysis approach suggests untapped opportunities for innovation, but... View Details
Keywords: Sean Silverthorne
- 26 Jan 2010
- First Look
First Look: Jan. 26
Working PapersCompeting Ad Auctions: Multi-homing and Participation Costs Authors:Itai Ashlagi, Benjamin Edelman, and Hoan Soo Lee Abstract We model competing auctions for online advertising, with attention to the participation costs... View Details
Keywords: Martha Lagace
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
Keywords: by Michael Blanding
- 16 Apr 2013
- First Look
First Look: April 16
held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to... View Details
Keywords: Sean Silverthorne
- 24 Apr 2012
- First Look
First Look: April 24
minds of those responsible for governance. When a business is profitable and paying healthy dividends to its stockholders, fraudulent activities and accounting irregularities can go unnoticed. However, when revenue and cash flow decline, internal costs and View Details
Keywords: Carmen Nobel
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
and Operations Management Unit at HBS. "The longer we take to figure this out, the more likely we're going to have a few of the best firms pulling way ahead based on this competitive advantage." More Likely To Go Radical In her research,... View Details
Keywords: by Maggie Starvish
- 05 Jul 2011
- First Look
First Look: July 5
Working PapersTo Groupon or Not to Groupon: The Profitability of Deep Discounts Authors:Benjamin Edelman, Sonia Jaffe, and Scott Duke Kominers Abstract We examine the profitability and implications of online discount vouchers, a new... View Details
Keywords: Sean Silverthorne
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
Teixeira Abstract—Online retail accounts for a rapidly growing proportion of revenues in many industries. While selling online broadens firms’ access to consumers, operating margins are often lower in View Details
Keywords: Dina Gerdeman
- 21 Apr 2015
- First Look
First Look: April 21
relationships with their competitors affect consumers' preferences. Through a series of experiments, we show that the competitive context in which a brand operates can affect consumers' purchase interest and purchase frequency. We show... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 06 May 2014
- First Look
First Look: May 6
authority, substituting their economic and political sovereignty for the people's. This has been accomplished by creating an enormous public service sector operating in the material interest of politicians themselves and of their big... View Details
Keywords: Sean Silverthorne
- 21 Oct 2008
- First Look
First Look: October 21, 2008
major product came under regulatory scrutiny. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=409037 LinkedIn Corp., 2008 Harvard Business School Case 709-426 In June 2008, the online professional... View Details
Keywords: Martha Lagace
- 10 Jun 2002
- Research & Ideas
Reinventing the Industrial Giant
technologies is particularly great" for GM. 77 One way GM is attempting to become more like Dell is by selling cars online. 78 Toward the end of 2000, GM began testing its consumer Web site, GMBuyPower.com, to bring customers online... View Details
- 12 Apr 2011
- First Look
First Look: April 12
has on the acquirer's characteristics, form of payment, announcement returns, long-run stock price, and operating performance. We find that compared to the acquirers of other private companies, firms that acquire private venture... View Details
Keywords: Sean Silverthorne
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
payoffs of e-commerce operational and capital investments are necessary to demonstrate the value creation of e-commerce initiatives and to obtain additional resources for critical e-commerce projects. The measures are essential to monitor... View Details
Keywords: by Marc J. Epstein
- 09 Jun 2015
- First Look
First Look: June 9, 2015
benefit from revealing unit cost information to consumers. A natural field experiment conducted with an online retailer suggests that cost transparency boosts sales. Six subsequent controlled lab experiments replicate this basic effect... View Details
Keywords: Sean Silverthorne
- 09 Sep 2008
- First Look
First Look: September 9, 2008
responses by firms that receive poor ratings, especially those that face lower cost opportunities to improve and that operate in highly regulated industries. Our empirical analysis examines how nearly 600 firms in the United States... View Details
Keywords: Sean Silverthorne
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
forthcoming American Economic Review: Papers and Proceedings Using Online Prices for Measuring Real Consumption Across Countries By: Cavallo, Alberto, Erwin Diewert, Robert C. Feenstra, Robert Inklaar, and Marcel P. Timmer Abstract—We... View Details
Keywords: Dina Gerdeman
- 15 May 2012
- First Look
First Look: May 15
changing environment with the growing acceptance of online retailing that empowered customers by providing greater price transparency and more options. Marketing channels and communication touch points continued to shift. Home Depot's... View Details
Keywords: Carmen Nobel
- 12 Jul 2020
- Research & Ideas
Solving COVID'S Mental Health Crisis
encouraged and instructed teens how to safely dispose of unused prescription medications in their homes. “Several thousand teens participated online or watched replays,” Langford says. SUD treatment providers are also searching for ways... View Details