Publications

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  • 17 Dec 2012
  • Working Paper Summaries

An Outside-Inside Evolution in Gender and Professional Work

Keywords: by Lakshmi Ramarajan, Kathleen McGinn & Deborah Kolb
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
  • 26 Oct 2021
  • Research & Ideas

What Companies Want Most in a CEO: A Good Listener

high demand, particularly at large, multinational, and information-intensive organizations, the research suggests. Those companies see social skills in the C-suite as more important than more traditional operational and administrative abilities, such as View Details
Keywords: by Jay Fitzgerald
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

we're seeing in all sectors of health care is some movement away from these centers and toward the periphery. So instead of people going to the downtown medical center they might go to a retail clinic. They might increasingly have their care View Details
Keywords: by Carmen Nobel; Health

    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • 10 May 2021
    • Research & Ideas

    Who Has Potential? For Many White Men, It’s Often Other White Men

    opportunities to learn how the organization could do its core work better. Monitor and recalibrate their development efforts. Businesses track indicators of whether people are thriving—like promotion and retention rates and employees’... View Details
    Keywords: by Dina Gerdeman
    • Web

    The Caring Company

    outbreak Liz O’Donnell 23 Mar 2020 | Fast Company Caregiving crisis? Employers slow to catch up to ‘sandwich generation.’ Mark Trumbull 05 Mar 2019 | The Christian Science Monitor How Businesses Can Support Their Caregiving Employees... View Details
    • Web

    Student Research - Doctoral

    responsible, and effective in driving the systems change necessary to save the planet. October 2024 Article Journal of General Internal Medicine Challenges and Facilitators in Implementing Remote Patient Monitoring Programs in Primary... View Details
    • 28 Feb 2022
    • Research & Ideas

    How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

    deliberate—and therefore not always easy to eliminate. “There’s not one silver bullet,” says Feldberg. “In reality, companies need to approach these issues from multiple angles and be persistent in and consistently monitor their efforts.”... View Details
    Keywords: by Pamela Reynolds
    • 18 Jun 2024
    • Research & Ideas

    Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

    changes per year in 2023. Retailers monitor profit margins closely If profit margins start to shrink fast, companies will compensate by raising prices to keep profitability steady. With big shocks, they tend to pass through the higher... View Details
    Keywords: by Rachel Layne; Financial Services; Banking
    • November 2010 (Revised January 2011)
    • Case

    Computerized Provider Order Entry at Emory Healthcare

    By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde
    The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details
    Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry
    Related
    • Web

    Doing Business with China: Early American Trading Houses - A Chronicle of the China Trade

    of pounds of Chinese tea were exported annually. The Portuguese, the first European traders to enter China, leased and controlled Macao; by the 1700s the center of Western trade shifted to Canton (now Guangzhou). The Chinese government closely View Details
    • 21 Aug 2000
    • Research & Ideas

    Inside the OR: Disrupted Routines and New Technologies

    which surgeons receive information from direct sensation, MICS calls for team members to supply the surgeon with vital information displayed on digital and visual monitors in the OR," write Edmondson, Bohmer and Pisano. "The... View Details
    Keywords: by Hilah Geer
    • 01 Nov 1999
    • Research & Ideas

    John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

    John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details
    Keywords: by Walter A. Friedman
    • 15 Nov 2011
    • First Look

    First Look: November 15

      PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011 Abstract All too often, we find ourselves forced to confront life's challenges on our own. What... View Details
    Keywords: Sean Silverthorne
    • Article

    Healthy Buildings in 2070

    By: John D. Macomber and Joseph G. Allen
    Fifty years seems a very long time in the future for most industries. Not so in buildings and real estate; built structures routinely last decades if not hundreds of years, as long as they are economically competitive. Any discussion of the 50-year future has to... View Details
    Keywords: Health ＆ Wellness; Real Estate; Architectural Innovation; Public Health; Health; Buildings and Facilities; Well-being
    Related
    • February 2013 (Revised March 2013)
    • Case

    Agero: Enhancing Capabilities for Customers

    By: Robert Simons and Natalie Kindred

    This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

    Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
    Related
    • 09 Nov 2023
    • News

    From the Brink

    relationships with local officials. He began by working on Detroit’s bankruptcy, but then quickly picked up the task of monitoring the looming crisis in Puerto Rico as well. (Unlike Detroit, Puerto Rico was not legally eligible for the... View Details
    Keywords: Ralph Ranalli
    • 09 Jul 2020
    • Research & Ideas

    It’s Time to Reset Decision-Making in Your Organization

    a hierarchy that flows from the most enduring element, the corporate mission, through values, vision, strategy, and, ultimately, the implementation and monitoring of that strategy via tools such as balanced scorecards and key performance... View Details
    Keywords: by Boris Groysberg and Sarah Abbott
    • 22 Aug 2005
    • Research & Ideas

    Restoring a Global Economy, 1950–1980

    were often the instruments used by governments to screen or monitor FDI flows. The world-wide controls over capital movements were related to balance of payments concerns and the system of fixed exchange rates established at Bretton... View Details
    Keywords: by Geoffrey Jones