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  • 12 May 2021
  • Book

The Hard Truth About Being a CEO

a leadership guide to navigating a role that Fubini says is unlike any other, which leaves many new CEOs and leaders struggling to find their footing. “People strive for a long time to develop functional skills and operational knowledge... View Details
Keywords: by Michael Blanding
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
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  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

purpose. K. Anders Ericsson, in the recently published Cambridge Handbook of Expertise and Expert Performance, has concluded in addition that the most effective ways of developing this kind of capability involve constant exposure to... View Details
Keywords: by James Heskett
  • 03 Jan 2023
  • Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

culture. “This is about leadership development and crafting innovative cultures,” says Opie. “So many companies are locked. They have these arthritic approaches to diversity, equity, and inclusion, and then they're shocked when they don't... View Details
Keywords: by Pamela Reynolds
  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

Politics we observe firms working more closely with NGOs and other special interest groups to preempt unfavorable policy choices, react swiftly to crises, and proactively develop socially responsible strategies. In Public Politics, firms... View Details
Keywords: Sean Silverthorne
  • 29 Jan 2018
  • Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means to proactively build and View Details
Keywords: by Amy C. Edmondson; Mining
  • 11 Jun 2013
  • First Look

First Look: June 11

residential mortgages. This expansion was itself fueled by the development of non-bank credit intermediation (or "shadow banking"). Whether the growth of the financial sector has been socially beneficial depends on one's view of... View Details
Keywords: Carmen Nobel
  • 15 Nov 2022
  • Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

for working to help “turbocharge” Purdue’s sales efforts. Bazerman describes two groups of explicit complicitors. “True partners” hold goals aligned with the unethical values of a wrongdoer. “Collaborators,” on the other hand, acquiesce... View Details
Keywords: by Pamela Reynolds
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

performative actions.” Schultz isn’t the only business leader struggling with this challenge. Many employees do not desire to return to the office. So, what should business leaders do? First, as a leader, it is helpful to listen to the members of your organization and... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 2014
  • Article

In Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization

By: Michel Anteby and Amy Wrzesniewski
Purpose: Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of... View Details
Keywords: Organizational Identity; Socialization; Youth; Youth Service Programs; Identity; Mission and Purpose; Age; Personal Development and Career; Service Industry; Europe
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  • 18 Oct 2006
  • Research & Ideas

New at the Helm: A Talk with HBS Dean Light

development interests on asset management, risk management for global investment, and negotiation and deal structuring. He also served in a variety of leadership roles: as chair of the Finance Unit (1986-88); as senior associate dean,... View Details
Keywords: by Roger Thompson; Education
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

sectors beyond the original bath soap category. The development causes the brand team to take a fresh look at the clichés of the beauty industry. The result is the controversial Real Beauty campaign. As the campaign unfolds, Unilever... View Details
Keywords: Martha Lagace
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

from the participant, looking at one picture that matched a picture from the participant's stack. The participants were told that the goal of the game was to determine which photo the partner was holding by asking as few yes/no questions... View Details
Keywords: by Carmen Nobel
  • 16 Mar 2015
  • Research & Ideas

Advice on Advice

discounting the wisdom they were given, often because of an egocentric bias that has them naturally favoring their own viewpoints. Sometimes people will ask for advice from others, but their true goal is to seek validation or praise for... View Details
Keywords: by Dina Gerdeman
  • April 1999 (Revised May 2005)
  • Case

GE's Two-Decade Transformation: Jack Welch's Leadership

By: Christopher A. Bartlett and Meg Wozny
GE is faced with Jack Welch's impending retirement and whether anyone can sustain the blistering pace of change and growth characteristic of the Welch era. After briefly describing GE's heritage and Welch's transformation of the company's business portfolio of the... View Details
Keywords: Transformation; Global Strategy; Leadership Development; Goals and Objectives; Six Sigma; Management Succession; Service Operations; Quality; Corporate Strategy
Related
  • 29 Sep 2022
  • Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

end. The other players may bring up topics that a performer knows nothing about. That’s okay: The goal is to always react purely in the moment. Consider the strategies required in two popular games, chess and ping-pong. When you play... View Details
Keywords: by Francesca Gino
  • 04 Sep 2013
  • What Do You Think?

How Relevant is Long-Range Strategic Planning?

Christensen reminded us that the root cause of every business disaster is mistakenly pursuing short-term goals ahead of long-term ones." Daniel T. C. Lee commented, "Traditional or not, strategic planning has never restricted... View Details
Keywords: by James Heskett
  • 01 Oct 2007
  • Research & Ideas

Encouraging Dissent in Decision-Making

ourselves time to develop disagreement and perhaps gain some understanding of what the decision is all about." Developing disagreement and "high-contention" decision-making at the loftiest... View Details
Keywords: by Garry Emmons
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

Decentralize? Authors:Nicholas Bloom, Raffaella Sadun, and John Van Reenen Abstract There is a widespread sense that over the last two decades firms have been decentralizing decisions to employees further down the managerial hierarchy. Economists have View Details
Keywords: Martha Lagace
  • 26 Oct 2021
  • Research & Ideas

What Companies Want Most in a CEO: A Good Listener

resources. That’s because today’s senior executives face a more complex, technology-driven work world in which they must coordinate diverse teams across the globe to achieve goals and solve problems, the researchers note in their recent... View Details
Keywords: by Jay Fitzgerald

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