Managing People - Publications - Faculty & Research

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

Work-from-home employees whose days seem longer, with more meetings and emails than ever before, may find a new Harvard Business School study validating. An analysis of the emails and meetings of 3.1 million people in 16 global cities... View Details

Keywords: by Danielle Kost

08 Feb 2019
News

Does it matter if Amy Klobuchar is a mean boss?

December 1998 (Revised July 2016)
Background Note

Tools of Cooperation, The

By: Clayton M. Christensen, Howard H. Stevenson and Jeremy Dann

Presents a theory about the tools a manager can use to get people to agree on a coordinated course of action and effect change in his or her organization. The extent to which people in the organization agree on the way the world works, and agree on what they want,... View Details

Keywords: Change Management; Framework; Managerial Roles; Organizations; Performance Effectiveness; Cooperation

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07 Jun 2023
HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

Walk into any local coffee shop, and you might see people using Amazon Kindles—but you’re not likely to spot anyone with a Sony Librie, even though Sony was the first company to make an e-reader in 2004. “It was probably a better... View Details

Keywords: by Michael Blanding

25 Jun 2012
Research & Ideas

Collaborating Across Cultures

and different ways of operating (government control over filmmaking, for instance) can lead to unforeseen setbacks and delays, threatening the success of creative business ventures. Vital Skill Learning to work with people from other... View Details

Keywords: by Michael Blanding

July 8, 2022
Article

How to Conduct a Great Performance Review

By: Frank V. Cespedes

Dissatisfaction with performance appraisals is pervasive, but they remain an essential managerial responsibility. The purpose of performance reviews is two-fold: an accurate and actionable evaluation of performance, and then development of that person’s skills in line... View Details

Keywords: Performance Review; Feedback; Employees; Management Skills

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Research Summary

Research Summary

By: Jeffrey T. Polzer

Jeff Polzer is the UPS Foundation Professor of Human Resource Management in the Organizational Behavior Unit at Harvard Business School. He studies how people collaborate in teams and across... View Details

May 2013
Case

Bridgewater Associates

By: Jeffrey T. Polzer and Heidi K. Gardner

Bridgewater Associates was the world's largest hedge fund with approximately $120 billion in assets under management in mid-2012, and its leaders attribute its record-beating performance to the firm's culture of "radical transparency." The founder, Ray Dalio, was... View Details

Keywords: Management Style; Motivation and Incentives; Management Practices and Processes; Organizational Culture; Performance; Leadership Style; Investment; Financial Services Industry

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01 Mar 2013
News

Bringing It Back Home

Image by C.J. Burton Since the Strategic Perspectives in Nonprofit Management (SPNM) program was launched at HBS 17 years ago, it has provided nonprofits with something they need but can rarely afford: executive training. SPNM, which is... View Details

Keywords: Constantine von Hoffman; SPNM; Strategic Perspectives in Nonprofit Management; Roadtrip Nation; Management of Companies and Enterprises; Management of Companies and Enterprises

28 Dec 2010
News

Five Best Business Books to Read for Your Career in 2011

18 Jun 2024
Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

to correct each other when mistakes are made, Coffman says. Acknowledging that non-binary people may shy away from competitive positions. Managers may need to make a more concerted effort to recruit... View Details

Keywords: by Michael Blanding

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

to fold AI into everyday work tasks? De Freitas offers some suggestions: For now, proceed cautiously when using AI in fast-changing conditions. Managers should be aware of when using an algorithm will speed processes and when it will slow... View Details

Keywords: by Rachel Layne; Technology; Information Technology

26 Nov 2018
Book

Make Your Employees Feel Psychologically Safe

Keywords: by Martha Lagace

spring 1991
Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett

Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details

Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry

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05 Nov 2019
News

News Analysis: Gender bias turned out to be a wonderful indicator of WeWork’s incompetence

05 Feb 2009
What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

need to get the wrong people off the bus, but what about the need to avoid putting the wrong people on the bus in the first place? As Capital One's CEO, Richard Fairbank, put it several years ago, "At... View Details

Keywords: by Jim Heskett

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

Workers test the NASA-engineered capsule used to lift trapped miners to the surface. Hugo Infante/Government of Chile via Wikimedia Commons (Editor's Note: Amy Edmondson advises managers to think of teams as a verb, "teaming," which means... View Details

Keywords: by Amy C. Edmondson; Mining

Career Coach

Kelsey Holland

If you’re looking to launch or join a startup, Kelsey can help! Kelsey’s worked in a variety of roles ranging from product manager to corporate venture investor to co-founder during her 8.5 years working prior to HBS. She has extensive... View Details

July 2000 (Revised August 2005)
Case

Deaconess-Glover Hospital (A)

Chronicles the initial efforts to teach a health care organization to manage itself according to the principles of the Toyota Production System (TPS). Describes the decision and dilemmas that arose from the implementation experiment. Builds on Bowen and Spear's earlier... View Details

Keywords: Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

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