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02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

already been litigated in the press and before Congressional committees. My interest is in the 5,300 who were fired. Were they fired for cheating to meet goals for customer loyalty (and ironically risking... View Details

Keywords: by James Heskett

14 Jan 2014
First Look

First Look: January 14

However, a 2008 patent infringement lawsuit filed by St. Jude Medical, the VCD market leader, loomed large. The case was on appeal, and a three-judge panel would hear arguments in March 2013. If... View Details

Keywords: Sean Silverthorne

09 Mar 2020
Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

firms, but it is important to consider strategic effects that may harm consumers,” he says. Because of the black-box nature of some pricing algorithms, pursuing consumer protection through antitrust lawsuits would be difficult, MacKay... View Details

Keywords: by Kristen Senz; Retail

27 Jan 2009
First Look

First Look: January 27, 2009

even deeper pressures as he finds out about a lawsuit filed by former employees, and he is wondering if it is time to give up on ever achieving his vision. Purchase the case:... View Details

Keywords: Martha Lagace

17 Aug 2015
Research & Ideas

Who is Boss in the Sharing Economy?

argued, the company was "involved in every aspect of the operation"-from how many rides drivers had to accept in an hour to how they had to interact with customers. Two separate class-action lawsuits against Uber View Details

Keywords: by Michael Blanding; Service; Technology

03 Feb 2014
Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

been helping eBay gather evidence for months. "eBay asked me to catch anyone I could," Edelman says. "From litigation documents, it's now known that I caught them." “I looked at the diversity of views and... View Details

Keywords: by Kim Girard; Advertising; Publishing