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Publications

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  • All HBS Web  (538)
    • News  (142)
    • Research  (260)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (131)

Show Results For

  • All HBS Web  (538)
    • News  (142)
    • Research  (260)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (131)
← Page 24 of 538 Results →
  • 01 Nov 2012
  • Research & Ideas

Book Excerpt: Judgment Calls

starting a computer dating service (almost before there were computers), selling and installing waterbeds, launching discotheques in drive-in movies, trying to invent a new kind of lasagna pan, producing a just-miss Hollywood movie, or... View Details
Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

won't invest until there is sufficient demand, or a large installed base, but demand won't arise until there is an ample supply of key inputs," he explains. "In our setting, government green-building procurement policies can stimulate... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 01 Sep 2011
  • News

Coming Full Circle

popular notion of management by walking around, management by standing still may offer untapped value: installing privacy curtains around several production lines improved defect-free output by 10 percent, a result he terms the... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 21 Jan 2014
  • First Look

First Look: January 21

existing methods such as including observed covariates, random effects, or fixed effects. We then apply the latent space approach to identify social influence on installation of mobile apps in a social network. We find that peer influence... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2002
  • Research & Ideas

Use the Psychology of Pricing To Keep Customers Returning

in the subsequent periods. Pricing in installments is one way they can do this. In the case of the country club, I might advise that dues be billed in the middle of the winter when the ability and desire to play golf is low.— John... View Details
Keywords: by Manda Mahoney
  • 24 Jul 2019
  • Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

after installing a simple pop-up prompt in the referral system. “Behavioral insights are increasingly being put into practice in the private sector as well. We’ve also worked with companies to use behavioral economics for the social... View Details
Keywords: by Dina Gerdeman
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

Loveman, has led a remarkable period of growth by installing service profit chain concepts throughout the organization. These organizations have been able to achieve what we might call SPC.2 by creating "owners" out of both... View Details
Keywords: by Sean Silverthorne
  • 12 Apr 2004
  • Research & Ideas

What Great American Leaders Teach Us

products accessible, installing checkout counters, and expanding product selection by tapping into national branding. Saunders, in essence, built the prototype of today's supermarket long before it became commonplace. At the other end of... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

tried installing video terminals in one of its restaurants to allow patrons to place their own orders. Younger customers loved them, but older people preferred to talk with human attendants. I recently tested an on-line banking system and... View Details
Keywords: by Raymond Burke; Retail
  • 10 Nov 2003
  • Research & Ideas

The Hard Numbers on Social Investments

Innovations has become the fastest growing hearing aid company in the world since its IPO in 2000. Through the development and use of the smallest single-chip digital signal processor platform ever installed in a hearing aid, they bring... View Details
Keywords: by Manda Salls
  • 01 Mar 2010
  • News

Lords of Strategy

form of mindfulness that strategy has installed in the corporate brain above all others, it’s an ever-edgy awareness that other guys or gals are out there, trying to take your business, probably gaining on you, and that new miscreants are... View Details
Keywords: Garry Emmons; Publishing Industries (except Internet); Information; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services
  • Web

Online Dynamic Teaming Course | HBS Online

a combination of vital and forward-looking business skills, self-reflection, and an immersive cohort-based learning experience with a diverse global network. 1 year, 5-9 hrs/week Apply by September 10th, Enroll by September 13 $15,000 (four View Details
  • 01 Dec 1996
  • News

An Entrepreneurial Journey

cities. Expanding slowly, by the mid-1970s Continental was installing operations in metropolitan areas, including Boston, which became company headquarters. Continental Cablevision is now the nation's third-largest cable system operator,... View Details
  • Web

Credential of Digital Innovation and Strategy | HBS Online

Management in Business (CLIMB) CLIMB enables new and experienced leaders to ignite their careers with a combination of vital and forward-looking business skills, self-reflection, and an immersive cohort-based learning experience with a diverse global network. 1 year,... View Details
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

users. Q: So the 25 million Mac users Apple talks about are customers over time? A: That's correct. There are roughly 25 million Macintosh users in the entire installed base. But in fact the real number of active users is something closer... View Details
Keywords: by Sean Silverthorne
  • 02 Nov 2022
  • Blog Post

Climate Stories Episode #11: Mary Jo Veverka (HBS 1978): Fostering Actionable Climate Literacy

with heat pumps and to reduce food waste. But we need to sync installing solar panels on school buildings with what the students are learning in the classrooms. Students are our future and they’re inheriting a climate mess.” Happily,... View Details
  • Web

Online AI Course | HBS Online

Leadership, Impact, and Management in Business (CLIMB) CLIMB enables new and experienced leaders to ignite their careers with a combination of vital and forward-looking business skills, self-reflection, and an immersive cohort-based learning experience with a diverse... View Details
  • 01 Mar 2014
  • News

The Solution to the Global Food Crisis Just Might Come from Nigeria

players from all parts of the supply chain—subsistence farmers to multinational conglomerates, seed sellers to supermarket buyers—to share insights and piece together a perspective on the global food system. The resulting executive Agribusiness Seminar, which held its... View Details
Keywords: Francis Storrs; John H. Davis; Michael Halse; Crop Production; Agriculture; Administration of Economic Programs; Government; Food Manufacturing; Manufacturing
  • 16 Mar 2010
  • First Look

First Look: March 16

learns that the most profitable 1% of the division's customers generate 100% of profits, and that two of the division's largest customers lose 50% of profits. The division has just finished a project to install a time-driven... View Details
Keywords: Martha Lagace
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

September 2003 by PCCW (Hong Kong's largest telecommunications operator), NOW TV had swiftly become the world's most successful commercial IPTV deployment. By the end of June 2007, the service had an installed subscriber base of almost... View Details
Keywords: Sean Silverthorne
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