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Show Results For
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All HBS Web
(1,813)
- People (7)
- News (613)
- Research (935)
- Events (3)
- Multimedia (4)
- Faculty Publications (213)
- 22 Feb 2024
- News
Combat-Tested Cancer Coaching
critical value of a North Star in any cancer journey. READ MORE Dan Morrell: So many of these pieces of practical advice that you give about getting the right team in place, making sure you have an action plan, rethinking what really...
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- 28 Mar 2016
- Research & Ideas
What's a Boss Worth?
multiplicative,” says Stanton. “If you have a better boss on a team, you get more out of each individual worker.” “These results suggest the most important peer is your supervisor” As a consequence, it may be tempting to assign more subordinates to better bosses. But...
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- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
commitment, and trust in the long term. What do employers need to get right with their return-to-work policies? 1. Make sure your policy has legitimacy. Take a close look at what employees were able to do during the pandemic. Many...
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by Kristen Senz
- March 2023 (Revised May 2023)
- Supplement
OneTen At Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (B)
By: Linda A. Hill and Lydia Begag
In January 2023, Delta Air Lines (Delta) Chief Executive Officer (CEO) Ed Bastian and his team had just launched the third iteration of an internal skills-first apprenticeship program, designed to move frontline employees into "merit" positions in four job categories....
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Keywords:
Change Management;
Growth and Development Strategy;
Diversity;
Race;
Talent and Talent Management;
Training;
Human Resources;
Air Transportation Industry;
United States
Hill, Linda A., and Lydia Begag. "OneTen At Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (B)." Harvard Business School Supplement 423-073, March 2023. (Revised May 2023.)
- 2006
- Working Paper
Too Motivated?
I show that an agent's motivation to do well (objectively) may be unambiguously bad in a world with differing priors, i.e., when people openly disagree on the optimal course of action. The reason is that an agent who is strongly motivated is more likely to follow... View Details
Keywords:
Governance Controls;
Employees;
Wages;
Measurement and Metrics;
Outcome or Result;
Performance;
Agency Theory;
Motivation and Incentives
Van den Steen, Eric J. "Too Motivated?" Sloan School of Management Working Paper, No. 4547-05, April 2006. (Available at SSRN.)
- 14 Sep 2020
- Research & Ideas
You're Right! You Are Working Longer and Attending More Meetings
to keep working from home part of the time after COVID-19 abates, researchers are probing how virtual interaction might reshape organizations. In the first large-scale analysis of digital communication early in the crisis, the team—Sadun; Jeffrey T. Polzer, the UPS...
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by Danielle Kost
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
tries to put the right number of products in the right stores at the right time, so it sells as much as possible and doesn’t lose track of stock. As part of the study, Tapestry...
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by Rachel Layne
- 14 Sep 2021
- Blog Post
Top 5 Myths About HBS
environment. And it's necessary, because the way that we teach is very much like a Socratic method, where you really do need to learn from each other as opposed to fighting for the right answer. Chad: There's a tradition at HBS called...
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- 04 Nov 2014
- First Look
First Look: November 4
commercial implementations of these practices and then identify their effects on competition. I conclude that Google's tying tactics are suspect under antitrust law. Publisher's link: http://www.benedelman.org/publications/google-tying-2014-10-26.pdf November 2014...
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Sean Silverthorne
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
turned out to be crucial to students getting the right answer. “Without the advice, no one gets the silver bullet—it doesn’t matter if you use the Boolean or machine learning,” Choudhury says. “That’s a validation of View Details
- Web
Health Care - Faculty & Research
Shi saw SnapTravel nearly go bankrupt as people stopped traveling, but the crisis led to a discovery: their customers were lower-income and more cost-conscious than they had realized. The founders debated doing more customer discovery, and whether it was the View Details
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
Cespedes explains a strategic process for hiring and managing an effective salesforce: book excerpt Build your Team: Recruitment And Selection From Aligning Strategy and Sales By Frank Cespedes Putting the right team on the field is...
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by Carmen Nobel
- 30 May 2023
- Research & Ideas
Can AI Predict Whether Shoppers Would Pick Crest or Colgate?
human time or human understanding of complexity, I can identify the things that GPT suggests actually matter, and then iterate on those with real data and real consumers to get human-based results,” she...
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by Kristen Senz
- 10 Mar 2015
- First Look
First Look: March 10
Abstract—Can a business case be made for acting sustainably? This is a difficult question to answer precisely, largely because there is no generally accepted definition of the term "sustainability." Is it acting sustainably to protect the View Details
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Carmen Nobel
- 01 Mar 2024
- News
Vital Signs
certain diseases, for example—the human body is the same the world over, Gresser points out. “It’s a very exciting proposition to have a truly global product.” That said, innovation can be slow to take hold in the industry, which tends to...
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- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
met. Knowledge sharing would seem to foster trust as well. Other research suggests that trust may be associated with managers who hire, recognize, and fire the right people. At an organizational level, an aversion to letting people go in...
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by James Heskett
- 11 Apr 2023
- Research & Ideas
Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide
technique, but that extends to a lot of other parts of the investing world. The human-plus-machine idea is making a big impact in how things are being done. There are things that machines can do that humans don’t have to do. But at the...
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- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
Fayetteville, North Carolina, to Hoboken, New Jersey. Arriving in Hoboken, McLean was forced to wait hours to unload his truck trailer. He recalled: "I had to wait most of the day to deliver the bales, sitting there in my truck, View Details
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
strategy. Heads of shared service units—marketing, human resources, and information technology, among others—were included in the membership of the leadership team to ensure that information about customers, people, and technology were...
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by Robert S. Kaplan & David P. Norton
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
while the book was in process. Today, strong ethics are a central issue for business leaders, knowing consumers are drawn to companies that do the right thing while steering clear of businesses that break ethical boundaries, Nelson says....
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by Lane Lambert