Publications

December 18, 2023
Article

Are Everywhere Stores the New Face of Retail?

By: David R. Bell, Santiago Gallino and Antonio Moreno

Historically, customer engagement and product fulfillment occurred in the same place — a traditional retail store. But today, retailers are beginning to explore how they can create opportunities for customers to engage with products in native environments. A related... View Details

Keywords: Customer Focus and Relationships; Consumer Behavior; Distribution; Logistics; Retail Industry

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November 2015 (Revised June 2017)
Case

Mission Impossible? Yummy77 Delivers Groceries within the Hour

By: Benjamin Edelman

Yummy77 considers alternative operational models to reduce cost, improve speed, and increase appeal. Can one of these approaches succeed where others have failed? View Details

Keywords: Grocery Delivery; Operations; Platforms; Logistics; Distribution; Food; Food and Beverage Industry; Food and Beverage Industry; China

24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

how India will cope with an anticipated population boom. The downside of a knowledge-based industry boom is that it does not employ enough people relative to a population, he said. "The only hope for India is that the lessons of the... View Details

Keywords: by Martha Lagace; Health

29 Mar 2016
First Look

March 29, 2016

Through contemporary examples from a variety of industries and geographies, this collection provides students with an appreciation for the importance of consumer empowerment and consumer behavior in shaping both health and corporate... View Details

Keywords: Sean Silverthorne

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

than they are in China. Likewise, in the product market, if multinationals can invest in the retail industry, logistics providers will develop rapidly. This has been the case in China, where providers have taken hold more quickly than... View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

23 Jan 2008
First Look

First Look: January 23, 2008

a question related to whether the poor should be helped by the government or if they should help themselves, while the measure of luck is the share of the oil industry in the state's economy multiplied by the price of oil. The correlation... View Details

Keywords: Martha Lagace

September 2019 (Revised July 2021)
Case

Port Competition in the Pearl River Delta

By: Willy Shih

This case examines the competition between ports and port operators in the Pearl River Delta over the last four decades. The cities surrounding the Pearl River estuary are the "workshop of the world," and the development of manufacturing in the region was heavily... View Details

Keywords: Trade Links; Global Business; Globalization; Trade; Supply Chain; Logistics; Transportation Industry; Asia; Hong Kong; China

Other Unpublished Work

Cross Sectional Analysis of Phantom Products at Retail Stores

By: Zeynep Ton and Ananth Raman

Keywords: Distribution; Logistics; Retail Industry

September 2023
Supplement

CMA CGM: Reducing the Carbon Footprint of Container Shipping

By: Willy Shih

Marine transport is the most cost-effective way to move large volumes over long distances, and container shipping is the backbone of international trade in goods. Yet shipping contributed 3% of worldwide greenhouse gas emissions, and the deep-sea segment, which... View Details

Keywords: Container Shipping; Decarbonization; Energy Efficiency; Logistics; Supply Chain; Trade; Environmental Regulation; Governance Compliance; Ship Transportation; Transportation Industry; Shipping Industry; Europe; Asia; North America

April 2003 (Revised March 2009)
Case

Operational Execution at Arrow Electronics

By: Ananth Raman and Zeynep Ton

Distribution center operations (from order taking to order fulfillment) and the importance of attending to process details at Arrow Electronics, a large distributor of electronic components and computer products are described. The case also details the actions the... View Details

Keywords: Information; Distribution; Logistics; Strategy; Electronics Industry

April 2008
Journal Article

Inventory Record Inaccuracy: An Empirical Analysis

By: Nicole DeHoratius and Ananth Raman

This study explores the systematic variation in inventory record inaccuracy (IRI) observed both within and across stores. Traditional inventory models, with a few exceptions, do not account for the existence of IRI and those that do treat record inaccuracy as random.... View Details

Keywords: Information Management; Measurement and Metrics; Logistics; Retail Industry

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13 Jan 2003
Research & Ideas

Making Biotech Work as a Business

create safer and more effective treatments and, of course, reap profits—industry executives, like hopeful patients, still restlessly wait for relief. Given its scientific potential, said Pisano, biotech continues to bump against several economic barriers that need to... View Details

Keywords: by Martha Lagace; Biotechnology; Health; Technology

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

and practical implications on the concept of accidental innovation. How Kayak Users Built a New Industry Customers have produced some of the most important innovations in industries ranging from oil refining... View Details

Keywords: by Sean Silverthorne

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

management control and health care. Her latest book, Market-Driven Health Care, won the 1998 Book of the Year Award from the American College of Healthcare Executives. Herzlinger opened the conference by reporting on the forces driving... View Details

Keywords: by Staff; Health

28 Oct 2014
First Look

First Look: October 28

are less responsive to changes in investment opportunities, especially in industries in which stock prices are most sensitive to earnings news. These findings are consistent with the notion that short-termist pressures distort investment... View Details

Keywords: Carmen Nobel

26 Jul 2006
Research & Ideas

The Strategic Way to Go to Market

discuss the three disciplines of channel management and why they are important? A: The three disciplines are mapping; building and editing; and aligning and influencing. The first discipline, mapping, is undertaken at an industry level to... View Details

Keywords: by Sean Silverthorne

December 1995 (Revised January 2008)
Case

Lenzing AG: Expanding in Indonesia

By: Debora L. Spar

In 1994, Lenzing AG, the world's largest rayon manufacturer, is deciding whether to expand production in South Pacific Viscose, its Indonesian subsidiary. Indonesia is a booming market for rayon, but management still has some concerns about the expansion. First, for... View Details

Keywords: Competition; Production; Expansion; Logistics; Manufacturing Industry; Indonesia