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Andrew Dervan

Like many of his colleagues, Andrew Dervan entered medical school to fulfill a passion. And like many of them, Andrew says, "I'm frustrated with the system. One out of seven dollars in the US is spent on health care. It's just... View Details

01 Dec 2016
News

Vive la Madeleine!

Georges Viana surveyed a factory floor filled with silent, outdated machinery. Then, a quick, scuttling movement caught the corner of one eye: rats. He hadn’t known what to expect when he arrived in the city of Caen, 150 miles west of his Paris home, but rats were not... View Details

Keywords: Julia Hanna; illustrations by Natalya Balnova

Portrait Project

Keyne Monson

I want to stay awake at work. Seriously, I want to create a challenging, fulfilling career that will always keep me engaged. Specifically, I hope to help society by entering the medical technology industry because of the opportunity to... View Details

July 1994 (Revised August 1994)
Case

Pacific Bell: Centrex Reengineering

Describes the redesign and rollout of the new order-fulfillment process for a flagship product at Pacific Bell. Pacific Bell is one of the Regional Bell Operating Companies comprised of seven regional business units. Rather than implement the new process, roles, and... View Details

Keywords: Organizational Change and Adaptation; Change Management; Information Technology; Order Taking and Fulfillment; Telecommunications Industry

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1.4.5 Required Internship & Internship Courses | MBA

may not use this credit to apply to or to substitute for any other MBA degree credit. Students who participate in PELT will need 31.5 credits in their EC year to graduate. Enrolling in either the Spring or Fall practicum does not fulfill... View Details

February 2016
Case

Express Scripts: Promoting Prescription Drug Home Delivery (A)

By: John Beshears, Patrick Rooney and Jenny Sanford

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Service Delivery; Decision Choices and Conditions; Health Care and Treatment; Order Taking and Fulfillment; Compensation and Benefits; Pharmaceutical Industry

20 Mar 2012
News

Robotics Warehouse Company Now Part of Amazon

Keywords: robots; robotics; warehouse; Clothing and Clothing Accessories Stores; Retail Trade; Miscellaneous Store Retailers; Retail Trade

September – October 2011
Article

The Manufacturer's Incentive to Reduce Lead Times

By: Santiago Kraiselburd, Richard Pibernik and Ananth Raman

It is generally a well acknowledged fact that, ceteris paribus, reducing the lead times between downstream and upstream parties in a supply chain is desirable from an overall system perspective. However, an upstream party (e.g., a manufacturer) may have strong... View Details

Keywords: Cost; Demand and Consumers; Order Taking and Fulfillment; Production; Supply Chain Management; Sales; Manufacturing Industry; Retail Industry

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September 1999 (Revised November 1999)
Case

Explore, Inc.

By: Allen S. Grossman, James E. Austin, Myra M. Hart and Sharon Peyus

Documents the creation of a national before and after-school day care program aimed at bridging the gap between school and parents' work schedules. This high-growth, for-profit social enterprise organization operated in what was historically the domain of nonprofit or... View Details

Keywords: Microeconomics; Growth and Development; Order Taking and Fulfillment; Mission and Purpose; Performance Expectations; Quality; Social Enterprise; Travel Industry

01 Feb 2001
News

The Third Force: Indispensable to Society, Nonprofits Should Redirect Oversight Efforts

professor Regina E. Herzlinger contended at a fall reunion presentation titled "The Four by Four Report: Effective Oversight of Nonprofit Organizations." An expert in health care and nonprofit management control, Herzlinger made the case that nonprofits View Details

Keywords: Health, Social Assistance

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Umbulizer Wins 2018 New Venture Competition Social Enterprise Track | Social Enterprise | Harvard Business School

Umbulizer Wins 2018 New Venture Competition Social Enterprise Track More Impact Stories A Pathway to Pursue Aspirations Mizuho Kanai 2018 While Mizuho Kanai (MBA 2018) was fulfilling her summer internship at NPR, her manager recommended... View Details

April 2021
Supplement

Buy Online, Pickup in Store: CEO Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella CEO Sylvia Coparella must assess the impact of the company’s Buy Online, Pickup in Store (BOPS) program on her company’s overall sales. To do so, she must review analyses of both e-commerce and brick-and-mortar sales data and compare the... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada

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The Challenges Ahead in the field of impact investing | Social Enterprise | Harvard Business School

The Challenges Ahead in the field of impact investing Multiple Alumni Topics Business for Social Impact Impact Investing More Impact Stories A Pathway to Pursue Aspirations Mizuho Kanai 2018 While Mizuho Kanai (MBA 2018) was fulfilling... View Details

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Alumni Transcripts | MBA

fulfilled within 3 business days. Some requests, such as those for transcripts before 1995, may take up to 5 business days. Contact Information Harvard Business School MBA Registrar's Office registrar@hbs.edu (617) 495-6247 (option 2)... View Details

01 Dec 2007
News

Faculty Research Online

negative publicity. What should the country do to polish its image? Visit http://hbswk.hbs.edu/item/5777.html. Building Sandcastles: The Subprime Adventure The early days of the subprime industry seemed to fulfill a market need, and... View Details

Keywords: Arts, Entertainment; Finance; Broadcasting (except Internet); Information; Data Processing, Hosting, and Related Services; Information; Manufacturing

April 2009
Case

Supply Chain Optimization at Hugo Boss (A)

By: Ananth Raman, Nicole DeHoratius and Zahra Kanji

We evaluate the impact of a supply chain pilot implemented at Hugo Boss. This pilot entailed altering the way in which Hugo Boss orders from its suppliers. We explore the challenge of assessing the impact of supply chain change, the link between operational performance... View Details

Keywords: Order Taking and Fulfillment; Logistics; Supply Chain Management; Performance Evaluation; Sales; Apparel and Accessories Industry; Retail Industry; Europe