Food Service - Publications - Faculty & Research

01 Dec 2000
News

Core Values Keep Airline Flying High

innovations like ticketless seating and online reservations, as well as snacks-only food service. This has not, as critics predicted, precluded Southwest from introducing a coast-to-coast service with the... View Details

Keywords: Margie Kelley; Air Transportation; Transportation

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

are." A for-profit enterprise has to cope not only within the nonprofit that backs it, but also within the world at large, said Toby Sherman, director of food service for Greyston Foundation. Greyston,... View Details

Keywords: by Martha Lagace

Beatriz Fernández

Keywords: Food Service

October 1997 (Revised May 1998)
Supplement

Asda (B)

By: Michael Beer and James Weber

Describes Archie Norman's efforts over a five-year period to turn around the company by regaining financial control, delivering management, creating experimental projects where individuals felt free to innovate, instituting a back-to-roots strategy that put customers... View Details

Keywords: Change Management; Customer Relationship Management; Governance Controls; Innovation and Invention; Management; Service Delivery; Organizational Culture; Strategy; Food and Beverage Industry; Food and Beverage Industry

Citation

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15 Jun 2021
News

Alumni Achievement Awards 2021

children feeling every skinned knee and caring so much about their well-being. Our family found our way through it. I believe it is important to talk about these things. Back to top H. Naylor Fitzhugh (MBA 1933) Posthumous award HBS Distinguished View Details

01 Aug 2001
News

William F. Connell (MBA '63)

expensive, and many observers were questioning the ability of this country to compete in the world economy. Convinced that the postindustrial era had arrived in America, the chairman of the Ogden Corporation, a giant New York-based conglomerate whose operating units... View Details

Keywords: Alumni Achievement Award; William F. Connell (MBA 1963); James O.Dunn; Manufacturing

08 May 2018
First Look

First Look at New Research and Ideas, May 8, 2018

Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service quality may disappear if... View Details

Keywords: Sean Silverthorne

01 Oct 2000
News

Three Promoted to Full Professor

Paul A. Gompers Paul Gompers specializes in research on financial issues related to start-up, high-growth, and newly public companies. He holds a joint appointment in the Finance and the Entrepreneurial and Service Management units.... View Details

05 Apr 2016
News

A Business Plan with Spice

Emily Miller (MBA 2015) and Kimberly Jung (MBA 2015) both served in the US Army in Afghanistan. “We wanted to continue that service through a different avenue, which was through business,” Jung says in an interview on Chicago Tonight.... View Details

20 Dec 2018
News

Baker Library Webinar Features Resources for Alumni

signaled the start of an increased emphasis on alumni outreach.“This was a successful test of a new form of outreach to alumni and is likely the first of many webinars directed at HBS clubs,” says Haley. “Within 10 minutes of the end of the webinar, Curriculum and... View Details

Keywords: Margie Kelley

Robert W. Woodruff

build Coca-Cola’s brand image as America’s soft drink. He also expanded the firm internationally, grew the franchising business and replaced the sales division with a service department devoted to supporting Coca-Cola’s various bottlers,... View Details

Keywords: Food & Tobacco

27 Jan 2010
News

Ferran Adrià Comes to Harvard

Keywords: Michael Norton; Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2015
News

Alumni and Faculty Books for September 2015

Airlines. Evolving Ourselves: How Unnatural Selection and Nonrandom Mutation Are Changing Life on Earth by Juan Enriquez (MBA 1986) and Steve Gullans (Current) The authors survey how humans are changing the course of their evolution, seen, for example, in rising rates... View Details

01 Mar 2015
News

Faculty Q&A: Less Risk, More Reward

another study, I found that households that became newly eligible for food stamps in an expansion that started around 2000 were about 20 percent more likely to have an entrepreneur in the family. The social safety net can be a... View Details

Keywords: April White; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

01 Dec 2004
News

Retirement's Changing Face

full-time — is their own clearly articulated definition of fulfillment and success. While each emphasized that there is no single strategy for achieving balance between work, family, and spiritual/personal growth, their stories are food... View Details

Keywords: Personal Services

04 Sep 2019
News

Funny Business

to make the final call. How do you fuel yourselves? On show days the head writers bring in doughnuts, which is very exciting. If you talk to anyone who works in entertainment, they’ll ask, ‘Oh, what’s the craft services [catering]... View Details

Keywords: Julia Hanna

01 Jun 2018
News

June 2018 Alumni and Faculty Books

Consumers Make Decisions (and Why Clinicians and Managers Should Care) by Gordon Moore (AMP 79, 1978), John A. Quelch, and Emily Boudreau Oxford University Press The direct-to-consumer business model has transformed how people seek out goods and View Details

01 Sep 2014
News

Case Study: Declawing the Competition

and/or alliance with a pet food supplier—get your kit endorsed. 4) Consider the new B Corporation status, which allows additional tax benefits for socially responsible corporations. — Glenn E. Perkins (GMP 11, 2011) Take a page from the... View Details

2017
Book

Profits and Sustainability: A History of Green Entrepreneurship

By: Geoffrey Jones

This book explores whether profits and environmental sustainability are compatible through the lens of a global history of green entrepreneurship between the nineteenth century and today. It tells the story of the extraordinary and often eccentric men and women who... View Details