Feedback - Publications - Faculty & Research

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

09 Apr 2024
Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details

Keywords: by Glen Justice

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

more time obtaining customer feedback and downloading it to your team, and brainstorming and selling ideas. It’s OK to stay close to a passion area, but the bottom line is, let your team execute. Process As you scale, you must shift your... View Details

Keywords: by Julia Austin

01 Sep 2022
What Do You Think?

Is It Time to Consider Lifting Tariffs on Chinese Imports?

feedback to last month’s column Does Religious Belief Affect Organizational Performance? We would like to think that religious belief does affect organizational performance. Deb Wiesner expressed this feeling in an email response to the... View Details

Keywords: Re: James L. Heskett

29 Jul 2022
Research & Ideas

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

reading from the Working Knowledge Archives It Pays to Hire Women in Countries That Won’t Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/sanjeri View Details

Keywords: by Kristen Senz

01 Nov 2022
Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

Everyone Earns Less? Nominal and Opportunity Effects of Managerial Discretion Post-COVID Health Care: More Screens, Less Red Tape? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/miodrag... View Details

Keywords: by Scott Van Voorhis

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

operational management processes into the six-stage strategy execution system. The OSM ensures that all the planning, execution, and feedback processes are in place, and that they are linked together in a closed loop system. The OSM also... View Details

Keywords: by Martha Lagace

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

Bias Disaster? When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/VioletaStoimenova View Details

Keywords: by Barbara DeLollis

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

Whillans, Time Smart: How to Reclaim Your Time & Live A Happier Life (Harvard Business Review Press, 2020) Your feedback to last month’s column How Should Artificial Intelligence Be Regulated—If At All? We have our answer to the... View Details

Keywords: by James Heskett

17 Jan 2011
Research & Ideas

Being the Boss

person. What challenges do they need to consider? A: When I teach executives, we talk about how you give feedback virtually to people you'll never see in person—giving performance appraisals to people you never see and understanding the... View Details

Keywords: by Carmen Nobel

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

from COVID-19: The Business Skills Doctors Need Why American Health Care Needs Its Own SEC Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/JohnnyGreig View Details

Keywords: by Rachel Layne; Health

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

behavior: (1) monitoring the work effectively (giving timely feedback and reacting to problems in the work with understanding and help); (2) providing socioemotional support (showing support for a team member's actions or decisions;... View Details

Keywords: by Martha Lagace

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

exploring ways to leverage social media to have a positive social impact. You Might Also Like: Why We Still Need Twitter: How Social Media Holds Companies Accountable Addressing Racial Discrimination on Airbnb When Design Enables Discrimination: Learning from... View Details

Keywords: by Scott Van Voorhis; Health; Technology

18 Nov 2022
HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

Make Venture Capital Accessible for Black Founders: An Entrepreneur’s Dilemma A World of Difference: What Keeps Companies from Becoming More Inclusive What Does It Take to Close the Opportunity Gap in America’s Labor Market? Feedback or... View Details

Keywords: by Rachel Layne; Financial Services

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Set Tech Hubs: How Software Brought Talent and Prosperity to New Cities Is A/B Testing Effective? Evidence from 35,000 Startups Related reading from the Working Knowledge Archives Schumpeterian Competition and Diseconomies of Scope: Illustrations from the Histories of... View Details

Keywords: by Lane Lambert; Information Technology; Technology

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controlled. You Might Also Like: The Trial of Elizabeth Holmes: Visionary, Criminal, or Both? Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work Corruption: New Insights for Fighting an Age-Old Business Problem Feedback or ideas... View Details

Keywords: by Lane Lambert

07 Jul 2011
What Do You Think?

So We Adapt. What’s the Downside?

case. The prescription appears simple: "First, seek out new ideas and try new things; second, when trying something new, do it on a scale where failure is survivable; third, seek out feedback and learn from your mistakes as you go... View Details

Keywords: by Jim Heskett

13 May 2022
Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

employers or share feedback about their workplaces are Indeed and Great Place to Work. These kinds of machine-learning techniques could be used by regulators in deciding where to target scarce resources on which firms to examine, as well... View Details

Keywords: by Michael Blanding; Technology

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

Safe: Innovation Lessons from a NASA Experiment IPO or M&A? How Venture Capital Shapes a Startup's Future Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/SimonSkafar View Details