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Show Results For
- All HBS Web
(7,701)
- People (9)
- News (1,556)
- Research (5,442)
- Events (17)
- Multimedia (34)
- Faculty Publications (3,762)
- 17 Dec 2015
- News
Examining Global Workforce Management
particular circumstances,” says Sucher, MBA Class of 1966 Professor of Management Practice and Joseph L. Rice, III Faculty Fellow. “Both why and how they are done matter—to employees and to the company’s... View Details
- January 2024 (Revised February 2024)
- Course Overview Note
Managing Customers for Growth: Course Overview for Students
By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Technology Industry; Financial Services Industry; Education Industry; Travel Industry
Ascarza, Eva. "Managing Customers for Growth: Course Overview for Students." Harvard Business School Course Overview Note 524-032, January 2024. (Revised February 2024.)
- March 1996
- Article
Does it Pay to be Green? An Empirical Examination of the Relationship Between Emission Reduction and Firm Performance
By: Stuart L. Hart and Gautam Ahuja
Evidence can be marshalled to support either the view that pollution abatement is a cost burden on firms and is detrimental to competitiveness, or that reducing emissions increases efficiency and saves money, giving firms a cost advantage. In an effort to resolve this... View Details
Keywords: Competitive Advantage; Performance Efficiency; Environmental Sustainability; Business Strategy
Hart, Stuart L., and Gautam Ahuja. "Does it Pay to be Green? An Empirical Examination of the Relationship Between Emission Reduction and Firm Performance." Business Strategy and the Environment 5, no. 1 (March 1996): 30–37.
- Web
Technology & Operations Management - Doctoral
Technology & Operations Management The doctoral program in Technology & Operations Management prepares students to conduct important research on a broad range of issues in operations and innovation. Students... View Details
- 2015
- Working Paper
Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum
By: Ragnar Lund and Stephen A. Greyser
Purpose: This paper examines cultural sponsorship from a partnership and relationship marketing perspective. It studies a case of how a partnership between two international institutions, a bank and a museum, adds value to both in terms of interaction with... View Details
Lund, Ragnar, and Stephen A. Greyser. "Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum." Harvard Business School Working Paper, No. 16-041, October 2015.
- 7 Nov 2010
- Conference Presentation
Speaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees
- June 1996
- Case
Becton Dickinson: Managing the Global Enterprise, 1996
Becton Dickinson, a U.S.-based maker of medical and diagnostic devices, has been organized into a mixed structure of U.S.-based divisions and country/region organizations. In 1995, three businesses shifted to become worldwide divisions, forcing a reexamination of the... View Details
Keywords: Organizational Change and Adaptation; Business or Company Management; Multinational Firms and Management; Organizational Structure; Medical Devices and Supplies Industry; United States
Rosenzweig, Philip M. "Becton Dickinson: Managing the Global Enterprise, 1996." Harvard Business School Case 396-420, June 1996.
- January 10, 2023
- Editorial
Managing Your Team’s Emotional Dynamic
By: Amit Goldenberg
Collective emotion, when a group of people shares an emotion, is often stronger than a single individual feeling that same emotion alone. So, how can leaders manage emotions, particularly negative ones, from taking over a team? Four strategies from psychology—situation... View Details
Goldenberg, Amit. "Managing Your Team’s Emotional Dynamic." Harvard Business Review (website) (January 10, 2023).
- June 2010
- Case
Enterprise Risk Management at Hydro One (Multimedia)
By: Anette Mikes
An early adopter of Enterprise Risk Management, energy giant Hydro One anticipated new threats and opportunities in an industry that faced climate change and carbon legislation, the deregulation of electricity markets, and the greater adoption of renewable... View Details
Mikes, Anette. "Enterprise Risk Management at Hydro One (Multimedia)." Harvard Business School Multimedia/Video Case 110-707, June 2010.
- Research Summary
Risk, Trust and Escalation Behavior of Owner Managers
Professor Montgomery and Professor Deepak Malhotra (HBS), together with scientists from Harvard's Program on Evolutionary Dynamics, are studying risk-related decision making of owner managers in newly-founded and established companies. This experimental... View Details
- 2017
- Working Paper
Empowering Bureaucracy: Achieving Non-Hierarchical Control and Employee Autonomy Through Dynamic Formal Roles
By: Michael Lee
Hierarchy and formal structure are conventionally viewed as two tightly coupled dimensions of organization design. As organizations move from more hierarchical to less hierarchical authority structures, they also tend to reduce formal structure. However, organic... View Details
- March 2003
- Background Note
Linking Customer Management Effort to Profits
By: Das Narayandas
Describes the link between a vendor's customer management effort and customer profitability. View Details
- January 2010 (Revised February 2010)
- Case
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case... View Details
Keywords: Customer Satisfaction; Employees; Market Transactions; Service Delivery; Service Operations; Performance Improvement; Retail Industry
Ton, Zeynep. "IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion." Harvard Business School Case 610-051, January 2010. (Revised February 2010.)
- September 2009
- Case
The Risk Management Foundation of the Harvard Medical Institutions, Inc.
By: Richard M.J. Bohmer, Stephen P. Bradley and Natalie Kindred
Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation (RMF) has decreased claims—and premiums—for the Harvard hospitals it insures. The RMF is the captive medico-legal insurer of the Harvard medical institutions... View Details
Keywords: Cost Management; Insurance; Health Care and Treatment; Risk Management; Performance Improvement; Safety; Health Industry; Insurance Industry; Boston
Bohmer, Richard M.J., Stephen P. Bradley, and Natalie Kindred. "The Risk Management Foundation of the Harvard Medical Institutions, Inc." Harvard Business School Case 610-014, September 2009.
- 08 Oct 2020
- News
How to Manage a Hybrid Team
- 26 Mar 2006
- Research & Ideas
The Office of Strategy Management
plans that are not linked to the organization's strategy. This is extraordinary. (d) Seventy percent of middle managers and more than 90 percent of front-line employees have compensation that is not linked... View Details
Keywords: by Martha Lagace
- 05 Mar 2008
- What Do You Think?
Where Will Management Innovation Take Us?
extraordinary amount of information at all levels and devote a great deal of resources to making sure that all employees are connected. All "herald a future in which the work of managers is performed... View Details
Keywords: by Jim Heskett
- 29 Aug 2018
- What Do You Think?
What Should Harley-Davidson’s Management Do?
US as part of what some thought might become a global trade war. A trade conflict was a concern to the management of a company whose percentage of motorcycle sales (in units) outside the US had reached 40 percent. All of this had brought... View Details