Employee Relations - Publications - Faculty & Research

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

end-customers. Finally, Dettol created the #HandWashChallenge to encourage proper washing techniques while using its product, garnering over 20 billion views on TikTok. Firms that connect emotionally with their external and internal customers and emotionally and... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

16 Apr 2018
Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

generics like ibuprofen. A middle-aged man needs heart medication to avoid another attack. He’s more likely to take his pills regularly if his plan doesn’t have a copay for the prescription. Yet, even with a copay, he’s arguably much better off taking the pills. An... View Details

Keywords: by Rachel Layne; Consulting; Retail

26 Oct 2010
First Look

First Look: October 26, 2010

building trust in intercultural negotiations with an emphasis on cultural intelligence-the capacity to adapt effectively across cultures. From the Outside In: The Negative Spillover Effects of Boundary Spanners' Relations with Members of... View Details

Keywords: Sean Silverthorne

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Global Opportunity Fellowship GO: AFRICA - Alumni

funds). See the FAQs section below for common questions about eligibility. If you are in the process of searching for a full-time job search for a role in Africa and would like to have a conversation to assess your eligibility for the GO Fellowship, please contact Kurt... View Details

19 Jul 2017
Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

it out later,’” says Beshears. “But then there is never a convenient time.” Providing a deadline, even one that isn’t strictly mandatory, cuts through the procrastination cycle, spurring employees to action. Nudges are less expensive and... View Details

Keywords: by Michael Blanding

15 Dec 2023
News

The Musts of 2023

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and asked alumni about what media moved them this year. What changed their minds or their hearts. And their answers ran... View Details

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

a board member, I’ve unfortunately had to confront these issues. The McDonald’s board faced these issues in October 2019. The company’s CEO at the time, Steve Easterbrook, was found to have “engaged in a consensual relationship with an View Details

Keywords: by James Heskett

13 Jan 2020
Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

it with their employees. In the study’s most disturbing finding, employee wages actually dropped an average of 2 percent (again relative to peer firms) in the two years following the buyout. “It seems essentially all of the pie is going... View Details

Keywords: by Michael Blanding; Financial Services; Banking

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Hidden Workers, Part-Time Potential - Managing the Future of Work

responsibilities, health challenges, and partial retirement, among others. By learning about and accommodating the needs of these workers, firms can encourage part-time employees to take on more hours—and help ease the talent shortage as... View Details

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

all is, nowadays, very low. Frei: That final category has to be zero, which is an astonishing fact. Five years ago, it was sizable. Is it better to address inclusion tomorrow or today? Today, by miles, because not only are the problems going to stack up, but also your... View Details

Keywords: by Jen McFarland Flint

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

in-house training on those issues of particular sensitivity in their industry. Exhorting employees to be ethical is not enough. As one manager convicted of price-fixing put it: "I thought I had morals. I still think I do. I didn't... View Details

Keywords: by Sean Silverthorne; Legal Services

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

canal was squeezed by rising costs due to American mismanagement. Panama Canal employees in essence captured canal management and ran it for their own benefit: salaries escalated, along with costs and accident rates, and the... View Details

Keywords: by Sarah Jane Gilbert; Transportation

22 Feb 2023
Blog Post

Meet the Disability Advocacy and Affinity Group (DAAG)

other content into the HBS curriculum. I am interested in how disability is perceived in the workplace and wish to create better awareness around the unseen burdens that employees with disabilities must navigate. I was diagnosed with... View Details

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

going to be doing Monday through Friday. And you have a clear identity related to your work,” Amabile says. “You go from that to having to be an architect of a new life structure and, often, a new identity, where you need to build a new... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

When COVID-19 forced companies to send employees home two years ago, newly remote workers largely reconnected on two collaboration apps: Slack and Microsoft Teams. The pandemic propelled Slack beyond its core following in the technology... View Details

Keywords: by Lane Lambert; Information Technology; Technology

July 2024 (Revised October 2024)
Case

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih

New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers used at the... View Details

Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States

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June 2025
Article

Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin

[Research Summary]: Framing is critical for leaders who must build support for strategic renewal. While research has concentrated on renewal that replaces one set of capabilities with another, we explore a distinctive challenge: how leaders persuade stakeholders to... View Details

Keywords: Framing; Stakeholder Management; Capabilities; Transformation; Leading Change; Crisis Management; Resource Allocation; Government and Politics; Business and Stakeholder Relations; Public Administration Industry

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15 Dec 2021
Research & Ideas

The 10 Most Popular Articles of 2021

surprisingly, the 10 most-read articles on Harvard Business School Working Knowledge reflected the mood swings of another challenging, complex year for managers and employees everywhere. The 10 most popular articles 1. COVID Killed the... View Details

Keywords: by Danielle Kost

24 Apr 2012
First Look

First Look: April 24

by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study investigates this idea empirically using personnel and lending data from a financial services organization that implemented... View Details

Keywords: Carmen Nobel

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After the Opium War: Treaty Ports and Compradors - A Chronicle of the China Trade

Related Collections Site Credits I must say the Comprador has come out like a brick. I can count upon . . . certain $23,000. — Albert Heard to John Heard, Hong Kong, February 28, 1863 22 After the Opium War: Treaty Ports and Compradors By... View Details

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