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  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Teaching Note 123-068, March 2023. (Revised June 2023.)
  • 11 Nov 2020
  • Research & Ideas

How Hackathons Help Decide Platform Winners and Losers

breeze about a trendy new third-party tool over a game of Super Smash Bros. in the breakroom. “In most software hackathons, the formal competition aspect is really just a façade to put everyone in a time-bound and high-energy environment.... View Details
Keywords: by Michael Blanding; Technology
  • October 2020 (Revised March 2021)
  • Supplement

Migros Turkey: Scaling Online Operations During COVID-19 (C)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are navigating Migros through COVID-19 and the unprecedented... View Details
Keywords: Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Crisis Management; Health Pandemics; Strategic Planning; Food and Beverage Industry; Turkey
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Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations During COVID-19 (C)." Harvard Business School Supplement 621-062, October 2020. (Revised March 2021.)
  • 13 Apr 2020
  • Research & Ideas

Small Businesses Are Worse Off Than We Thought

in-person operations, sinking demand to near zero. Professional services businesses have fared better, but they have not been spared—just 63 percent say they could weather a four-month public health lockdown. [div class=infogram-embed... View Details
Keywords: by Kristen Senz; Financial Services
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

clear: many retail segments are under assault by cheaper, more convenient retailers selling online. "The surprising thing is that despite the success of lots of big businesses in having developed Internet businesses, despite the fact that they have launched omnichannel... View Details
Keywords: by Sean Silverthorne; Retail
  • 13 Aug 2024
  • Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

targeting credit bureau Equifax and the UK’s National Health Service, which could possibly have been prevented if organizations had run available software updates sooner. Tracking software vulnerabilities For their study, Greenstein and... View Details
Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services
  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

our economy and our global competitiveness? The IS2K presentation "The Impact of Future Telecommunications Infrastructures" offered the two scenarios above, the result of an IEEE-USA/Cornell University project to point the way toward development of "ubiquitous, high... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
  • 05 Nov 2024
  • Book

Building the Road to 'Small Business Utopia' with AI and Fintech

lending is not yet complete, but we can already see its promise. As technology opened the doors to vast troves of data, opportunities emerged to create new insights on a small businesses health and prospects. These inputs have the... View Details
Keywords: by Karen G. Mills; Financial Services
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

be achieved if the Argentine society underwent a cultural transformation, setting solidarity as a core shared value. Its association with the prestigious newspaper La Nación served as a valuable tool in attaining such an objective; it was... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 28 Oct 2014
  • First Look

First Look: October 28

boundaries and property rights in a technical system. Bottlenecks are points of value creation and capture in any complex man-made system. The tools a firm can use to manage bottlenecks are first, an understanding of the modular structure... View Details
Keywords: Carmen Nobel
  • 10 Nov 2003
  • Research & Ideas

The Hard Numbers on Social Investments

to social problems through market solutions, the rate of return on these deals should be at least as high as traditional early stage investments. The big winners were in the technology and health care sectors, and in another group of... View Details
Keywords: by Manda Salls
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

https://cb.hbsp.harvard.edu/cbmp/product/317063-PDF-ENG Harvard Business School Case 816-075 Tenet Healthcare and Conifer Health Solutions This case explores the relationship between Tenet Healthcare, the third largest for-profit hospital... View Details
Keywords: Sean Silverthorne
  • 29 Jun 2017
  • Research & Ideas

Why Uber Is Worth Saving and How To Do It

from ordinances regulating limos and taxis. The company even allegedly built a digital tool that would alert staff when code enforcers were on the way.) Kanter says the same disrespect shown for authorities... View Details
Keywords: by Dina Gerdeman; Transportation
  • 20 Apr 2020
  • Book

Why COVID-19 Raises the Stakes for Healthy Buildings

enhance cognitive performance. “Offices with the premier health story will get the premium rent and get the tenants, and the offices with a lagging health story will lag.” To convey to managers the benefits... View Details
Keywords: by Kristen Senz; Health; Health
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

employees clam up, the overall performance of an organization often suffers—and the effects can be dire, especially in an industry like health care. “Delivering patient care is one of those situations where timely speaking up can be a... View Details
Keywords: by Michael Blanding; Health
  • 28 Nov 2011
  • Research & Ideas

Rethinking the Fairness of Organ Transplants

relaxations of fairness constraints can result in life-year gains on the order of 30 percent. As such, we believe this is a valuable tool in the policy-design process." The authors are preparing a new version that is specifically... View Details
Keywords: by Dennis Fisher; Health
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

findings suggest that overbilling is an important alternative manipulation tool in hospitals. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53299 Healthy Business? Managerial Education and Management in Healthcare By:... View Details
Keywords: by Sean Silverthorne
  • 14 Jun 2016
  • First Look

June 14, 2016

Provides the reader with a basic understanding of organizational structure. The first section outlines some of the key tools and criteria that must be taken into account in designing organizational structures. In the second section, some... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

more questions about the outcome. Alibaba, for example, set out a few years ago to test whether coupons nudged shoppers to buy items they had left in their digital carts. Executives found that these incentives didn’t boost sales, but... View Details
Keywords: by Danielle Kost
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