Publications

24 Apr 2012
News

For radio, the digital disruption is delayed

23 Jan 2020
News

Digital Transformation’s Emerging Effect on Customer Expectations

12 Sep 2018
News

Preferring to read print over digital books

Aug 07 2017
Interview

Navigating Constant Change in a Digital World

26 Nov 2019
News

Collective Genius: Leading Innovation and Digital Transformation

emerging technologies to innovate and create differentiated customer experiences, people in organizations have to work differently, Hill says. Corporations are finding that digital transformation often demands culture change and the... View Details

March 2018
Case

Zensar Technologies Ltd.

By: Joseph B. Fuller and Tanvi Deshpande

Zensar, an established mid-tier IT services company based in India, is known for its customer-centric approach and close-knit culture. Sandeep Kishore has recently stepped in as the MD and CEO, replacing the previous CEO of 15 years. Kishore is developing his strategy... View Details

Keywords: Digitalization; Business Processes; Strategy; Leading Change; Organizational Culture; Information Technology Industry

23 Nov 2016
Cold Call Podcast

Digital Change: Lessons from the Newspaper Industry

Keywords: Re: Bharat N. Anand; Journalism & News

February 2018
Case

EmQuest: Travel Distribution in the Digital Era

By: Karim R. Lakhani and Gamze Yucaoglu

EmQuest, Emirates Group’s travel distribution company, must decide what to do with its contract with the global distribution system it uses, Sabre. Since its founding in 1988, EmQuest was servicing travel agents in the MENA region by providing a connection to over 400... View Details

Keywords: UAE; Decision; Business Model; Competitive Strategy; Growth and Development Strategy; Decision Choices and Conditions; Business Strategy; Value Creation; Change Management; Emerging Markets; For-Profit Firms; Competitive Advantage; Travel Industry; United Arab Emirates

June 2015 (Revised May 2017)
Teaching Note

Philips Healthcare: Marketing the HealthSuite Digital Platform

By: John A. Quelch

Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Performance; Health Care and Treatment

January 2014
Technical Note

A Note on Funding Digital Innovation Startups

By: Karim Lakhani, Michael Norris and Andrew Otazo

This note provides information on the state of startup financing in Silicon Valley in 2013. It details different avenues startups have to raise funding, including venture capital, corporate venture capital, angel investors, incubators, and crowdfunding. View Details

Keywords: Startup; Innovation ＆ Entrepreneurship; Angel Investors; Accelerator; Crowdfunding; Silicon Valley; Venture Capital; Entrepreneurship; California

July 2011
Teaching Note

Digital microscopy is making me crazy! (TN)

By: Willy C. Shih

Teaching Note for 612-002. View Details

Keywords: Medical Devices and Supplies Industry; Computer Industry

November 1998 (Revised November 2001)
Case

BMW AG: The Digital Auto Project (B)

By: Stefan H. Thomke and Ashok Nimgade

Supplements the (A) case. View Details

Keywords: Auto Industry

December 1995
Teaching Note

Digital Equipment Corporation: Complex Order Management TN

Teaching Note for (9-690-081). View Details