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- Faculty Publications (130)
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- 05 May 2009
- First Look
First Look: May 5, 2009
knowledge. Using a multi-method field study across two professional service firms to refine and test the proposed model, I also find that only the use of client-specific expertise (not the expertise of high-status members) enhances... View Details
Keywords: Martha Lagace
- 14 Nov 2005
- Research & Ideas
How Can Start Ups Grow?
The track record is well known and sobering for any entrepreneur: 90 percent of all new ventures fail. It's not hard to see why. Start-ups often lack vital resources, must compete against established companies, and have little or no track record with which to woo View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
- 15 Jul 2008
- First Look
First Look: July 15, 2008
relentless execution—efficient, timely, consistent production and delivery of goods or services—is the surefire path to customer satisfaction and positive financial results. But this is a myth in the knowledge economy, argues Edmondson, a... View Details
Keywords: Martha Lagace
- 21 Dec 2010
- First Look
First Look: December 21
the period from 1996 to 2005 to test the hypothesized relationships. How Managers Use Multiple Media: Discrepant Events, Power and Timing in Redundant Communication Authors:P.M. Leonardi, T.B. Neeley, and E.M. Gerber... View Details
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
my new book Deep Purpose: The Heart and Soul of High-Performance Companies, I explore how purpose-driven leaders find success by going beyond focusing only on shareholders and customers and also considering their employees, communities,... View Details
Keywords: by Ranjay Gulati
- 28 Jun 2011
- First Look
First Look: June 28
and George Serafeim Publication:Journal of Finance (forthcoming) Abstract In tests of the equity market timing theory of external finance, the prior literature has used overvaluation identifiers such as high market-to-book and high prior... View Details
Keywords: Sean Silverthorne
- 24 May 2004
- Research & Ideas
When Reputation Trumps Regulation
A recent study by HBS assistant professor Jordan Siegel tests whether foreign firms can leapfrog their countries' weak legal institutions by listing equities in New York and voluntarily abiding by U.S. securities law. The study, which... View Details
Keywords: by Ann Cullen
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
Consumers do not bounce from doctor to doctor nearly as often and therefore lack comparative expertise. In many cases, they develop relationships with their caregivers that render their reviews idiosyncratic. 6. Fear of Reprisal. Hotel reviews are numerous and... View Details
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
under fire. Among the reasons were lack of demand from existing customers (not always the best ones to ask) for disruptive technologies and the kiss of death for new ideas in large organizations; the fear among business unit managers that... View Details
Keywords: by James Heskett
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
Your patient health care data is most likely scattered throughout the medical universe, in everything from notes scribbled by various doctors to test results resting in far-flung computer systems. So when medical professionals need to... View Details
- 20 Feb 2007
- First Look
First Look: February 20, 2007
of miscommunication among experimenters and theorists about how to evaluate a theory that can be rejected by sufficient data, but may nevertheless be a useful approximation. A standard experimental design reports whether a general theory can be rejected on an... View Details
Keywords: Martha Lagace
- 29 Jan 2013
- Research & Ideas
Creating the Perfect Super Bowl Ad
advantage. To find out what works, Teixeira went directly to consumers, partnering with the MIT Media Lab and Waltham, MA-based Affectiva, which has developed the first online facial tracking system for testing advertising. The research... View Details
- 28 Aug 2006
- Research & Ideas
Online Match-Making with Virtual Dates
missing." What's missing is that subtle, essential information that emerges when you actually meet someone. Enter Virtual Dates, the solution they propose to improve online dating services. Making The Connection Here's how it works: After two dating-service View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
equity that are nonetheless considered public by virtue of having publicly traded debt. We develop and test two hypotheses. The "demand" hypothesis holds that earnings of public equity firms are of higher quality than earnings... View Details
Keywords: Martha Lagace
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
https://www.hbs.edu/faculty/Pages/item.aspx?num=53888 Trade Secrets Protection and Antitakeover Provisions By: Dey, Aiyesha, and Joshua White Abstract—We examine whether and why managers strengthen antitakeover provisions when facing an increased threat of being... View Details
Keywords: Dina Gerdeman
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
Drugstore.com can capture in a database all of the current test information available on a particular drug, so that a person can learn about any potential side effects. EE: Are there any non-high-tech cases in the DIS course? Nolan: Oh,... View Details
Keywords: by Staff
- 29 Sep 2015
- First Look
September 29, 2015
patients; however, organizations have struggled to obtain outcomes data from electronic health record (EHR) systems. This study describes how Texas Children’s Hospital customized a commercial EHR system and assembled a cross-functional... View Details
Keywords: Sean Silverthorne
- 06 Feb 2007
- First Look
First Look: February 6, 2007
which are tested using data gathered from firms in Italian industrial districts. Because of this paper's focus on governance rather than price-setting, electronic hierarchies are contrasted not with electronic markets, but instead with... View Details
Keywords: Martha Lagace
- 22 Dec 2009
- First Look
First Look: Dec. 22
suddenly erupt in a full-blown crisis. The CCA approach is well-suited to capturing such "non-linearities" and to quantifying the effects of asset-liability mismatches within and across institutions. Risk adjusted CCA balance sheets facilitate simulations and... View Details
Keywords: Martha Lagace