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- Faculty Publications (270)
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- All HBS Web (616)
- Faculty Publications (270)
- 01 Mar 2023
- News
Is AI OK?
pymetrics to help them meet their diversity goals. And the firm’s impact is likely to spread, thanks to its recent acquisition by Harver, an automated recruiting platform with global reach. Seke Ballard (MBA 2010), founder of the fintech... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
race to win new customers and e-reader converts. It will make the company a truly global entity, bringing it closer to its customers in Asia. And the acquisition will simplify... View Details
- 01 Dec 2011
- News
Li & Fung's Global Footprint
what to call it until the academics told us it was globalization. It’s like being a supply-chain manager. We were just doing what we thought our customers needed, and people said to me, “This is supply-chain management.” And I said, “Oh,... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
perspectives of marketing strategies, store operations, and relationships between customers and store clerks. However, the significance of the development of cellophane as a new packaging material, and the role of packaging manufacturers... View Details
Keywords: Sean Silverthorne
- 24 Jun 2002
- Research & Ideas
Building ’Brandtopias’—How Top Brands Tap into Society
Customers value some of the most powerful brands in the world primarily for their "cultural value": They provide imaginative resources that people use to build their identities. These are what Harvard Business School professor... View Details
Keywords: by Martha Lagace
- 31 Jul 2012
- First Look
First Look: July 31
three owner-directors must decide whether it is time to stop customer acquisition for a while to "get their house in order." At that moment, though, one of Shuberg Philis perhaps most important... View Details
Keywords: Carmen Nobel
- 04 Jun 2013
- First Look
First Look: June 4
around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical... View Details
Keywords: Sean Silverthorne
- 15 Sep 2009
- First Look
First Look: September 15
companies have a sense of mission enabling them to deliver what their customers want in a way that is significantly better than the competition. As a formula for the future, it brings together the necessity of financial success... View Details
Keywords: Martha Lagace
- 16 Jun 2009
- First Look
First Look: June 16
Chairman Wang Jianzhou was exploring ways to expand its customer base. Nearly saturated in the cities, China Mobile needed to broaden its base of subscribers. Wang believed that further investment in China's rural villages was a key... View Details
Keywords: Martha Lagace
- 28 Aug 2007
- First Look
First Look: August 28, 2007
users or securing their exclusive affiliation--are costly and risky. Describes less costly staged strategies for building two-sided platforms. With the "vendor to two-sided platform" strategy, a firm starts as a vendor selling products or services to View Details
Keywords: Martha Lagace
- Web
Staff Directory | Baker Library
Staff Directory Chelsea Barrett Research Data Acquisition Specialist Baker Research & Data Services Areas of Expertise: data licensing and vendor relationships, data sourcing and access. Jen Beauregard Information Research Specialist... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to service the View Details
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a longitudinal field study of View Details
Keywords: Sean Silverthorne
- 09 May 2005
- Research & Ideas
Hold or Fold? Sizing Up Business Risk
divest a recent acquisition or buy other assets to build this business area would check the same column. The law partner who is thinking about retirement from a lucrative law practice and who really wants to go into teaching and shape... View Details
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details
Keywords: Martha Lagace
- 16 Apr 2001
- Research & Ideas
Making the Most of Government Upheaval
related businesses in the local market or even in other countries. Stage III: Acquisition of New Capabilities. Becoming increasingly sophisticated as they competed with larger foreign rivals, the firms developed new capabilities in areas... View Details
Keywords: by Nancy O. Perry
- 17 Jul 2018
- First Look
New Research and Ideas, July 17, 2018
Oracle's proposed acquisition of Sun was on a fast track until the EC's antitrust concerns about open-source MySQL ignited a transatlantic war of words delaying the deal. Sun's performance suffered and its View Details
Keywords: Dina Gerdeman
- 16 Feb 2004
- Research & Ideas
HBS Center Focuses on Europe
growth decisions facing Direvo, a young German biotech firm, when one of their partners suddenly wants to become an investor and the company expands both its customer and investor base in Europe and not just in Germany. Still a relatively... View Details
Keywords: by Cynthia Churchwell
- 01 Jun 2003
- News
Student Conferences, at a Glance
Cash, Jr. Professional Achievement Award: Raymond J. McGuire (MBA 1983/JD 1984), managing director, Mergers & Acquisitions Group, Morgan Stanley This year’s conference — named for one of the School’s first African-American alumni —... View Details
- 21 Jun 2010
- Research & Ideas
Strategy and Execution for Emerging Markets
producers and customers in an efficient manner. Q: How can intermediaries grow as businesses in their own right? Khanna: Emerging markets can't mandate intermediaries into existence. Entrepreneurs must first recognize an institutional... View Details
Keywords: by Martha Lagace