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- All HBS Web
(6,429)
- People (3)
- News (1,233)
- Research (4,141)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,872)
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- 07 Nov 2022
- News
Victoria’s Secret Buys Alumni-Founded Adore Me
Today, the Journal notes, Adore Me “has more than 1.2 million customers who purchase its products online through monthly subscriptions and one-time buys.” Victoria’s Secret CEO Martin Waters noted that Adore Me is “significantly further... View Details
- 01 Mar 2018
- News
Every Trick in the Book
“That’s something, at least right now, that the Amazon algorithm has been unable to crack,” says Raffaelli. When the brown paper came off the windows of BookHampton at the start of the summer season in 2016, regular customers found a... View Details
Keywords: April White
- 01 Aug 1998
- News
High Honors
others as you would have them serve you." When he announced his plans to step down, McDermott reminded his colleagues, "We've made customer service our primary goal, and we've encouraged other corporations to do the same." A year later,... View Details
- 01 Jun 2022
- News
A Sustainable Solution for Fashion
plan for rapid growth. Syrup raised $1 million in a preseed round and enrolled seven brands, retailers, and manufacturers that use the tool on a weekly basis and implement the inventory suggestions it offers. To date, Theuerkauf says, View Details
Keywords: April White
- 01 Mar 2024
- News
The Internet's Next Frontier
from being just consumers to also creators (publish posts on social media) Interactive web pages User-generated content; can be shared and customized Rise of social media, e-commerce, online services User data controlled by central... View Details
Keywords: Jennifer Gillespie
- 01 Mar 2023
- News
Step Change
bank accounts. She left her talking points and went on a tear: “I said, guys, if you don’t move now, the fintechs will take you over.” The bankers complained about the difficulty of gaining customers in rural markets with high rates of... View Details
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and people seem less concerned... View Details
- 22 Feb 2022
- News
New Urban Order
and natural gas to more than 20 million customers in Massachusetts, New York, and Rhode Island—and has pledged to be net-zero by 2050. That promise keeps Judson focused on the advantages and challenges cities present in transitioning to... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 07 Apr 2015
- News
Warrior Spirit
products and an environment where customers can connect with the brand. Evolve operates on the same concept. The focus just happens to be martial arts.” Like Starbucks, Evolve charges a premium for that experience, with monthly fees... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
came in? Cunningham: I was not on site, but certainly a lot of folks on the team were. We really closely monitored the results and we look at results across three different dimensions. We always look at the consumer dimension, so what are View Details
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 23 Mar 2023
- News
Winners Crowned in 2023 Alumni New Venture Competition
home the top cash prize of $75,000. Runner Up winner Hue earned a $25,000 prize. Led by cofounders Janvi Shah, Nicole Clay, and Sylvan Guo (all MBA 2022), Hue helps brands and retailers embed TikTok-style shoppable videos on its e-commerce websites to give View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
have a business model that will get us to profitability. We make money when users buy offsets. So currently the primary service we provide that customers want to pay for is if they want to offset their footprint, the average subscriber... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
dollars in lost sales and customer goodwill. Ton is currently working with a nationwide chain to estimate the magnitude of this problem and identify its drivers. "We have found large and systematic variation in performance in 250 stores... View Details
- 01 Sep 2003
- News
Larry Murphy
managed and which customers rate as a top Disney offering. “We considered joint ventures with established cruise lines, but to do it the Disney way, we realized we had to own and run it ourselves.” Murphy, a Beverly Hills resident, has... View Details
- 15 Jun 2021
- News
Leading at State
Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees. The idea for the program—and the... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with... View Details
- 01 Oct 1996
- News
Trading Up — Kenneth D. Brody (MBA 1971)
organization more customer responsive and attuned to the needs of smaller businesses, as well as for shifting the bank's focus away from dealings with foreign governments and toward more private transactions. In 1996, President Clinton... View Details
Keywords: Garry Emmons
- 01 Sep 2006
- News
Marketing Giant Ted Levitt Remembered
simple question: “What business are you in?” As an example of marketing myopia he cited railroads that “let others take customers away from them because they assumed themselves to be in the railroad business instead of the transportation... View Details
- 01 Oct 1997
- News
Graduate's Gift Honors HBS Friend
words, "a glorious and amazing friendship." "Our class at Harvard was very special," emphasized Anderson, who retired in 1993 as chairman of the board of Custom Molders, Inc., of Durham, North Carolina. "At HBS we spent more time caring... View Details
Keywords: Nancy O. Perry