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  • All HBS Web  (1,250)
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Show Results For

  • All HBS Web  (1,250)
    • People  (5)
    • News  (425)
    • Research  (584)
    • Multimedia  (6)
  • Faculty Publications  (126)
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  • 23 Sep 2014
  • First Look

First Look: September 23

714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To encourage the adoption of the NH... View Details
Keywords: Sean Silverthorne
  • 18 Jul 2024
  • Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief that the work environment is... View Details
Keywords: by Michael Blanding; Health
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

mortgage lender are considering how to bring the bank's restructuring to a successful conclusion as the country's economy continues to suffer from the impact of the 2001-2002 currency crisis and default. As the bank's competitors, many of... View Details
Keywords: Martha Lagace
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical voice continually invites them to... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 16 Aug 2016
  • First Look

August 16, 2016

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51488 June 2016 American Journal of Managed Care When Doctors Go to Business School: Career Choices of Physician-MBAs By: Ljuboja, Damir, Brian W. Powers, Benjamin Robbins,... View Details
Keywords: Sean Silverthorne
  • 09 Jul 2012
  • Research & Ideas

The Unconscious Executive

fascinating. In fact, there is an automatic process that continues to work on your question in the back of your mind. We call that process "unconscious thought." Unconscious thought can do more than just help you remember facts.... View Details
Keywords: by Martha Lagace
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

watch the governance process up close and personal on a topic that I cared a lot about," recalls McAfee. "I participated in the Article for Deletion process, and got to understand how Wikipedia works as a Wikipedian. At the end of all... View Details
Keywords: by Sean Silverthorne; Publishing
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

client-service approach to working with Limited Partners. For the fund, Banks and Yudkoff had intended to raise $1 billion and continue their existing strategy, but potential Limited Partners had indicated that they would be willing to... View Details
Keywords: Martha Lagace
  • 02 Mar 2010
  • First Look

First Look: March 2

can learn the truth about gaps between vision and reality. Without a commitment to a vision and an institutionalized learning and governance system, well intentioned boards will continue to be surprised ethical, human, and performance... View Details
Keywords: Martha Lagace
  • 07 May 2013
  • First Look

First Look: May 7

innovation. While arguments exist for and against policy support of entrepreneurial clusters, our understanding of what works and how it works is quite limited. The best path forward involves extensive experimentation and careful... View Details
Keywords: Carmen Nobel
  • 19 Nov 2010
  • Research & Ideas

The Landscape of Integrated Reporting: An E-Book

of us should pay serious attention to. I truly believe business contributes to the prosperity of humanity, and is more important to the continued prosperity of humanity than any other institution. Therefore, we must question what got us... View Details
Keywords: by Nitin Nohria; Accounting
  • 10 Mar 2002
  • Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

takes place before the parties sit down across the table from each other. Even after negotiations begin, they continue to shape the structure by molding the agenda, introducing action-forcing events, and linking or delinking negotiations.... View Details
Keywords: by Michael Watkins
  • 13 Feb 2018
  • First Look

New Research and Ideas, February 13, 2018

2018 Pearson Education Horngren's Cost Accounting: A Managerial Emphasis By: Datar, Srikant M., and Madhav Rajan Abstract—Horngren’s Cost Accounting defines the cost accounting market and continues to innovate today by consistently... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2004
  • Research & Ideas

How Women Can Get More Venture Capital

diversity into the industry. That program has begun to make a difference—especially among the junior ranks. I am encouraged by these efforts, but I am also discouraged when I talk to senior women who continue to feel that it is not a... View Details
Keywords: by Mallory Stark & Martha Lagace
  • 07 Mar 2017
  • First Look

First Look at New Research, March 7

Making Dental Care Accessible to All in Brazil No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/316149-PDF-ENG Harvard Business School Case 817-062 HBS in 2016 The case explores opportunities and... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2014
  • Research & Ideas

Encouraging Niche Content in an Ad-Driven World

As the quantity of online content continues to proliferate—from cute cat videos to policy experts blogging on the Middle East—the consumer's expectation that online content should be free becomes more entrenched. To make money, websites... View Details
Keywords: by Julia Hanna; Information; Publishing; Journalism & News
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

industrial production (Alfaro and Chen, 2014). Using a unique worldwide plant-level dataset that reports detailed location, ownership, and operation information for plants in over 100 countries, we construct a spatially continuous index... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2010
  • First Look

First Look: April 20

generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus generated in the commodity chain. This paper challenges both... View Details
Keywords: Martha Lagace
  • 05 Mar 2013
  • First Look

First Look: March 5

abstract available. Purchase this case:http://hbr.org/search/213051-PDF-ENG Kirkpatrick Corporation Hawkins, David F. Harvard Business School Case 113-070 No abstract available. Purchase this case:http://hbr.org/search/113070-PDF-ENG Social Media in Health View Details
Keywords: Sean Silverthorne
  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

managing the balance sheet) or mentoring and coaching direct reports. A good CEO knows how to balance time spent on the outside versus the inside. While balancing their own time, CEOs should nevertheless work hard to ensure the continuous... View Details
Keywords: by John Quelch
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