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- All HBS Web (2,184)
- Faculty Publications (330)
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- 23 Dec 2008
- First Look
First Look: December 23, 2008
and organic growth. Odyssey had just realized its first profitable year in 2000—recording a net income of $3.1 million—and was still a relatively young company. In addition, the hospice industry was subject to extensive federal, state,... View Details
Keywords: Martha Lagace
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
TripAdvisor demonstrates the reach and power of recommendation services for consumers: it has become the world’s largest travel site with 340 million unique monthly visitors View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
beings are resourceful and evaluative as they strive to maximize their own interests. An individual's interests can converge or diverge from the interests of the organization. Thus, to bring the resourcefulness of individuals to benefit... View Details
Keywords: Sean Silverthorne
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
specific task at hand (e.g., an appreciation for broader market changes, competitor behaviors, or emergent industry trends). Relational. Relational leaders design a plan of action based on how others will... View Details
Keywords: by Ben Rand
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
innovations and entrepreneurs in health services to spring up. But we don't. I have an acquaintance, Garrison Bliss, who is a Harvard Medical School doctor, and his... View Details
- 04 Apr 2017
- First Look
First Look at New Research, April 4
investors provide a little funding and limited governance to an increased number of startups that they are more likely to abandon, but where initial experiments significantly inform beliefs about the future potential of the venture. This... View Details
Keywords: Sean Silverthorne
- 2018
- Working Paper
Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment
By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details
Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry
Acimovic, Jason, Chris Parker, David F. Drake, and Karthik Balasubramanian. "Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment." Harvard Business School Working Paper, No. 18-106, May 2018.
- 03 Mar 2009
- First Look
First Look: March 3, 2009
sophisticated safeguards such as an independent ethics committee and a "whistle blower" system for employees concerned with the company's practices. In less than two decades, Sydney IVF grew from... View Details
Keywords: Martha Lagace
- 20 Sep 2017
- Research & Ideas
The Three Types of Leaders Who Create Radical Change
French youth services organization Unis-Cité, which was modeled after the American nonprofit City Year. Credit: Unis-Cité “If you do not innovate and have a solution to the problem you’ve identified, the... View Details
Keywords: by Carmen Nobel
- 27 May 2009
- First Look
First Look: May 27, 2009
foreclosure discounts appear to be related to the threat of vandalism in low-priced neighborhoods. After aggregating to the zip-code level and controlling for regional price trends, the prices of forced... View Details
Keywords: Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
product design, production, distribution, and system integration may be split up among hundreds or even thousands of firms. Different firms will design View Details
Keywords: Martha Lagace
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain... View Details
Keywords: by Staff
- 23 Jun 2015
- First Look
First Look: June 23, 2015
Sciences Modularity and Organizations By: Baldwin, Carliss Y Abstract—Modularity describes the degree to which a complex system can be broken apart into subunits (modules) that can be recombined in various... View Details
Keywords: Sean Silverthorne
- 12 Mar 2024
- HBS Case
How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones
Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
- 17 May 2016
- First Look
May 17, 2016
details of his theories regarding economic development and international financial interactions, as well as his indebtedness to earlier Renaissance traditions. The book also uncovers new material relating to... View Details
Keywords: Sean Silverthorne
- 25 Jun 2018
- Research & Ideas
In America, Immigrants Really Do Get the Job Done
says. Kerr notes that certain aspects of the US immigration system have been influential for these tight connections of skilled immigrants to STEM (Science, technology, engineering and mathematics) work. In... View Details
- 21 Oct 2008
- First Look
First Look: October 21, 2008
characterization. They demand multiple epistemologies, theoretical orientations (e.g., construction, analysis, or intervention), and value considerations. As our understanding of this emerging field of study grows, we become aware that... View Details
Keywords: Martha Lagace
- 27 Jan 2015
- First Look
First Look: January 27
transactions and vice versa. This paper estimates the effect of competition and service quality on mobile money demand. In this setting, service... View Details
Keywords: Sean Silverthorne
- 20 Aug 2013
- First Look
First Look: August 20
challenge to centuries-long traditions in design and construction that green building represents. The contributors consider the changes associated with green building through a sociological View Details
Keywords: Anna Secino
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
typically ranged between 20 percent and 40 percent of the combined market cap of software providers. This is a fraction of the more than 80 percent of total market capitalization of the much larger ecosystem of View Details
Keywords: by Marco Iansiti & Roy Levien