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  • 26 Aug 2024
  • Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
Keywords: by Michael Blanding; Information Technology; Information; Technology
  • Program

Foundations of Private Equity and Venture Capital

Summary Raising private capital can be a daunting process, especially for new entrants in the sector. Foundations of Private Equity and Venture Capital delves into the fundamental challenges and best View Details
Keywords: Finance; Finance
  • Program

Driving Digital Strategy

program is eligible for the Digital Transformation Certificate. Learn More Key Benefits By the end of this course, you will emerge as a dynamic and future-ready leader, armed with the knowledge, tools, and mindset necessary to lead your organization through the... View Details
  • Program

Building a Legacy

mid-career professionals who face new investments or major life decisions. In this program, you will gain an in-depth understanding of best practices in family wealth management; explore the governance,... View Details
  • Program

Leading and Building a Culture of Innovation

execute innovative ideas at scale. As you explore the culture and capabilities needed to inspire organization-wide innovation, you will practice the behaviors and skills needed to drive innovation and change, deepening your understanding... View Details
  • September 2003 (Revised September 2018)
  • Exercise

RetailMax: Role for Regan Kessel

By: Kathleen McGinn and Dina Witter
This exercise requires students to enact an internal salary negotiation, taking on the roles of Cam Archer, a star employee, and Regan Kessel, a VP trying to attract the MBA into his department. The exercise presents a one-issue, distributive negotiation that... View Details
Keywords: Negotiation; Compensation and Benefits; Management Practices and Processes; Retail Industry
Related
  • 31 Oct 2023
  • HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

McKinsey, serving as managing director of the Boston office and leader of the global merger integration practice during that period. “These dilemmas will happen, and they will happen faster and sooner than you expect.” “There are few... View Details
Keywords: by Michael Blanding; Consulting
  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

If your company is actively asking the question “How can we best support our LGBTQ+ employees?” then you are already part of this important conversation. But it’s important to directly answer this question with concrete steps you can take... View Details
Keywords: All Industries
  • Program

Strategic Perspectives in Nonprofit Management

nonprofit management course is presented jointly with the HBS Social Enterprise Initiative. Key Benefits This program delivers the strategic perspectives, practical frameworks, and leadership skills you need to drive high performance... View Details
  • 13 May 2014
  • First Look

First Look: May 13

current initiatives would be sufficient to maintain RCL's position at the cutting edge of cruise industry best practice and whether RCL could and should differentiate itself in marketing from its competitors... View Details
Keywords: Sean Silverthorne
  • 12 PM – 1 PM EST, 07 Mar 2022
  • Virtual Programming

Considering a Career Transition? Connect with HBS

Are you thinking about making a career move? Or, do you want to work with a coach on some aspect of your leadership? Maybe you want to step back and reflect on your purpose, power up your LinkedIn profile, or practice for an upcoming interview. If these aspects of... View Details
  • 2014
  • Working Paper

Management Practices, Relational Contracts and the Decline of General Motors

By: Susan Helper and Rebecca Henderson
General Motors was once regarded as one of the best managed and most successful firms in the world, but between 1980 and 2009 its share of the US market fell from 62.6 to 19.8 percent, and in 2009 the firm went bankrupt. In this paper we argue that the conventional... View Details
Keywords: Organizational Change and Adaptation; Management Practices and Processes; Organizational Structure; Decision Making; Insolvency and Bankruptcy; Manufacturing Industry; Auto Industry
Related
  • Program

Designing and Executing Corporate Revitalization

major transitions successfully, you will expand your ability to diagnose what is not working or could be working better at your company, overcome inertia, and revitalize the organization and its culture to move in a bold new direction. In the process, you will acquire... View Details
  • 21 Jan 2013
  • Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

is the traditional private-sector approach," Ashraf says. "The assumption is that if you don't give someone a stake in the profits of the organization they won't feel that they have a mission." The practical problem with the theory is... View Details
Keywords: by Carmen Nobel
  • 26 Apr 2024
  • HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

COO,” Gibson says. “Is the best CIO a tech person? No, the best CIO is the person who is an integrator of systems.” 8. Less can be more. When he builds practice schedules,... View Details
Keywords: by Avery Forman; Sports
  • 29 Sep 2011
  • Sharpening Your Skills

Sharpening Your Skills: Leveraging Intellectual Property

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered What are the keys to monetizing IP? How should I think about file-sharing and copyright protection? Are... View Details
Keywords: Re: Multiple Faculty
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • Web

Lifelong Learning - Alumni

experiences that help members to become their best selves. They are small, intimate groups usually comprised of seven to ten alumni who meet regularly and discuss their personal and professional lives confidentially. Big Ideas from... View Details
  • April 2021 (Revised January 2022)
  • Supplement

SA Taxi: A Vehicle for Empowerment? (B)

By: Nien-he Hsieh, Dilyana Karadzhova Botha and F. Christopher Eaglin
SA Taxi was a vertically integrated business that operated in South Africa’s distinctive taxi industry. Despite being plagued by violence, informal structures, unsafe road practices and lack of government support, the taxi industry had grown to become South Africa’s... View Details
Keywords: Corporate Accountability; Ownership; Ownership Stake; Business and Stakeholder Relations; Equality and Inequality; Race; Situation or Environment; Transportation Industry; South Africa; Africa
Related

    How to Really Motivate Salespeople

    Much of what we believe about the best ways to compensate and motivate the sales force is based on theory and lab experiments. But in the past decade, researchers have been moving out of the lab and into the field, analyzing companies' sales and pay data, and... View Details