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Show Results For
- All HBS Web (1,767)
- Faculty Publications (341)
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
management practices that can significantly affect a company's performance, we've developed a list of behaviors that support excellence in each practice. The practices and accompanying mandates are outlined below. Primary Management... View Details
- 26 Jan 2022
- News
Making Peace with Anger
today, to apologize for bad behavior and, C, because I’ve been so open about it, I also know that a lot of people are kind of watching me and making sure that I’m not heading down that path. As it relates to the office, there was a group... View Details
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- Web
Curriculum - Business & Environment
initiatives to stay relevant. But which initiatives, executed where, when and how, would enable IKEA to achieve its goals in a way that was profitable while creating an IKEA they would want to pass on to the next generation of co-workers and customers? Technology and... View Details
- 27 Mar 2007
- First Look
First Look: March 27, 2007
Working PapersFrom Manufacturing to Design: An Essay on the Work of Kim B. Clark Authors:Sylvain Lenfle and Carliss Y. Baldwin Abstract Kim Clark occupies a unique place in management scholarship. As a member of the Technology and View Details
Keywords: Martha Lagace
- 07 Jul 2011
- What Do You Think?
So We Adapt. What’s the Downside?
that "Where I believe we need more than ever to be strident and more fixed is in our intolerance of unacceptable behavior by our leaders." Both commitment and adaptability have their place. Jeffrey Cufaude reminded us that Jim... View Details
Keywords: by Jim Heskett
- 2016
- Working Paper
The Microstructure of Work: How Unexpected Breaks Let You Rest, but Not Lose Focus
By: Pradeep Pendem, Paul Green, Bradley R. Staats and Francesca Gino
How best to structure the work day is an important operational question for organizations. A key structural consideration is the effective use of breaks from work. Breaks serve the critical purpose of allowing employees to recharge, but in the short term, translate to... View Details
Keywords: Breaks; Productivity; Attention; Workload; Harvesting; Working Conditions; Behavior; Performance Productivity; Organizations
Pendem, Pradeep, Paul Green, Bradley R. Staats, and Francesca Gino. "The Microstructure of Work: How Unexpected Breaks Let You Rest, but Not Lose Focus." Harvard Business School Working Paper, No. 17-058, December 2016.
- Web
General Management Curriculum - Faculty & Research
in effective leadership. MBA Elective Curriculum (SECOND YEAR) Course Title Faculty Name Term Quarter Credits The Arts of Communication Candace Bertotti Spring 2026 Q3Q4 1.5 Building and Sustaining a Successful Enterprise (also listed under Technology & View Details
- 23 Sep 2014
- First Look
First Look: September 23
Publications September 2014 Research in Organizational Behavior The Governance of Social Enterprises: Mission Drift and Accountability Challenges in Hybrid Organizations By: Ebrahim, Alnoor, Julie Battilana, and Johanna Mair Abstract—We... View Details
Keywords: Sean Silverthorne
- 23 Aug 2016
- First Look
August 23, 2016
D. KC, and F. Gino Abstract—Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that... View Details
Keywords: Sean Silverthorne
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
team with data scientists and others trained in computer science, math, statistics, and physics, including many who held doctorates. To attract the best people, Target knew it had to keep at least part of its data operation in Silicon... View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
relationship that many scholars have claimed could greatly improve governance in many third world nations: the United States ran the currency, provided aid, posted an official inside the Panamanian government, and operated one of the... View Details
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details
Keywords: by Kim Girard
- 08 Mar 2016
- First Look
March 8, 2016
Consumer Neuroscience: Advances in Understanding Consumer Psychology By: Karmarkar, Uma R., and Carolyn Yoon Abstract—While the study of consumer behavior has been enriched by improved abilities to generate new insights, many of the... View Details
Keywords: Sean Silverthorne
- 16 Mar 2015
- Research & Ideas
Advice on Advice
completely different light, it allows you to see a path through that you didn't see before," he says. Hesitant To Ask For Help Some executives are wary of seeking advice at all. For one thing, many people operate under the assumption... View Details
Keywords: by Dina Gerdeman
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
TV, cable programming—but is still trying to figure out the best strategy for integrating them. Despite repeated structural changes, employees still operate in silos. In short, the National Geographic case is fertile learning ground for... View Details
- 26 Jan 2015
- Research & Ideas
National Health Costs Could Decrease if Managers Reduce Work Stress
research that shows workplace stress is very bad for health, and we have this other information that says our health costs are way above that of other countries," says Joel Goh, Harvard Business School assistant professor of business administration in the... View Details
- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
codified and enforced cultures enjoy great employee and customer loyalty, in large part because they are effective in either altering ineffective behaviors or disengaging from values-challenged employees in a timely manner. An View Details