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  • All HBS Web  (2,681)
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  • All HBS Web  (2,681)
    • People  (1)
    • News  (491)
    • Research  (1,915)
    • Events  (21)
    • Multimedia  (35)
  • Faculty Publications  (936)
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  • 01 Dec 2011
  • News

At Your Service

be true in service organizations. Morriss: But so often, it isn’t. We argue that the failure to make necessary tradeoffs is the number one obstacle to excellence in service organizations. Why is that such a difficult concept for service... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 14 Nov 2024
  • News

How the Insurance Industry Can Weather the Storms

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Liberty Mutual CEO Tim Sweeney (MBA 1991) says that 2012 was the year that climate change started really showing up on the balance sheet. “This is a horrible... View Details
  • 01 Apr 1996
  • News

Stewards of the Seventh Generation

"green" and competitive. In the September-October 1995 Harvard Business Review, Porter (with coauthor Claas van der Linde) argues that by creatively and proactively attending to environmental exigencies, companies are likely not only to... View Details
Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb
  • 01 Dec 2008
  • News

Lesson from the Fall

the Fifth Circuit Court of Appeals in New Orleans. Lawyers for former CEO Jeffrey Skilling (MBA ’79) argued that his 2006 conviction on nineteen counts of fraud, conspiracy, insider trading, and lying to auditors — along with his 24-year... View Details
Keywords: Malcolm S. Salter; Oil and Gas Extraction; Mining; Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Jun 1996
  • News

Four Professors to Retire

Information Technology, published last year by the HBS Press, McKenney argues that while modern information technology provides the tools that make innovation possible, corporate managers are the ones who actually apply those tools... View Details
Keywords: Elaine Gottlieb and John Prestage
  • 01 Jun 2013
  • News

Can Business Smarts Save the Charter School Revolution?

Much of the movement's inspiration can be traced back to education reformers like free-market economist Milton Friedman, who argued as early as 1955 that education aid should follow students to the school of their choice, thereby forcing... View Details
Keywords: David McKay Wilson; charter schools; Elementary and Secondary Schools; Educational Services
  • 01 Mar 2010
  • News

Lords of Strategy

& Co Fred Gluck Fred Gluck grew up in a one-bedroom Brooklyn apartment with his parents, his grandmother, and his five siblings. It was from these humble beginnings that Gluck went on to do something that Kiechel argues was even more... View Details
Keywords: Garry Emmons; Publishing Industries (except Internet); Information; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services
  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

Press In Leading in the Digital World, Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? Offering a radical rethinking of leadership, Mukherjee... View Details
  • 01 Feb 1998
  • News

Running Up the Score

well as the Continental Airlines Arena that houses the NHL New Jersey Devils and the NBA New Jersey Nets. "Many teams argue that their survival depends on whether or not they get a new venue," says Robinson, "not so much to have greater... View Details
Keywords: Garry Emmons
  • 01 Dec 2006
  • News

Inside Intel

truth. You have to create a culture that not only permits but demands that people argue about issues, not personalities. You have to cultivate a fearless cadre of middle managers — and inspire them to work together, even if they don’t... View Details
Keywords: Richard S. Tedlow; Hanna, Julia; technology; manufacturing; innovation; Computer and Electronic Product Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing
  • 06 Dec 2021
  • News

Rescue & Recovery

“They certainly could have taken all these steps and not had such a public presentation of it, so this was a strategic choice they made. And I would argue that it’s a moral and trust-building choice. For any company that is looking at... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
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