Publications

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February 2016 (Revised February 2020)
Teaching Note

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell and Ananth Raman

Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details

Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India

1 Aug 2010
Conference Presentation

Firm Performance, Top Management and Minority Hiring: African‐American Coaches in the NFL, 1970‐2007

By: Andrew Hill and David Thomas

Studies of minority hiring have found that low-status firms are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management, which differs in the level of 1) uncertainty regarding the optimal... View Details

Keywords: Performance Evaluation; Management Teams; Recruitment; Relationships; Risk and Uncertainty; Ethnicity; Sports Industry; Africa; United States

February 2004 (Revised July 2004)
Background Note

Retiree Benefit Note Analysis

By: David F. Hawkins

Walks the reader through the retiree benefit note disclosures required by SFAS 132, which were revised in 2003. View Details

Keywords: Retirement; Accounting; Standards; Compensation and Benefits

Find at Harvard

July 2002 (Revised October 2002)
Case

Taj Hotel Group

By: Thomas J. DeLong and Vineeta Vijayaraghavan

R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel... View Details

Keywords: Decision Making; Human Resources; Leadership Development; Management Teams; Organizational Culture; Alignment; India

April 2000
Case

Professionals' Quandaries

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry

Presents five situations in which professionals face ethical dilemmas. View Details

Keywords: Ethics; Personal Development and Career; Human Resources; Management Practices and Processes; Situation or Environment

September 1985
Background Note

Pre-Start Analysis: A Framework for Thinking About Business Ventures

By: Howard H. Stevenson and John R. Van Slyke

Describes the thought process an entrepreneur should undergo before committing to a course of action. Covers understanding the opportunity--assessing the critical skills, resources, relationships, and approvals--developing an action plan; forming a business entity;... View Details

Keywords: Business Ventures; Entrepreneurship; Framework; Growth and Development Strategy; Management Skills; Resource Allocation

November 2002 (Revised March 2003)
Case

Water Policy Priorities Along the U.S.-Mexico Border

By: Ray A. Goldberg and Jose M. M. Porraz

The United States and Mexico face the challenges of managing shared water resources. The supply is limited and demand is growing on both sides of the border as a result of increased irrigated acreage and population growth. View Details

Keywords: Policy; Environmental Sustainability; Cross-Cultural and Cross-Border Issues; Negotiation; Agriculture and Agribusiness Industry; United States; Mexico

02 Sep 2013
Research & Ideas

The Curse of Double-Digit Growth

then Liberia would be unlikely, in our opinion, not to grow at double-digit rates from the moment that the ore is exported in quantity, so long as market conditions for natural resources remain strong," the report concludes. But... View Details

Keywords: by Kim Girard

06 May 2022
Blog Post

Career Advice: Starting a Sustainable Startup

experience developing a startup while at HBS. Can you tell us a bit about your start up? What resources were most helpful as an entrepreneur working in climate? I had tried starting a company a few years earlier with a small group of... View Details

06 May 2025
Blog Post

The Incredible Land of Ice and Fire: Exploring Iceland's Renewable Energy Model for a Changing Planet

developing small-scale geothermal heat and power projects that promote energy and resource efficiency, energy security for small communities, and local green jobs, all while preserving nature’s balance. The warm welcome we received from... View Details

Portrait Project

Kate Terry

Sometimes I think my skills are prosaic among the flashier feathers around me. A militant desire to decrease disarray. A knack for marshalling resources to plan. A black and whiteness of belief that is both my Achilles heel and my deepest... View Details

6 PM – 10 PM HKT, 04 Jun 2015

Beijing Alumni: Connect with HBS

Join members of HBS Career & Professional Development (CPD), fellow HBS alumni, and current students for a networking event and dinner. Kristen Fitzpatrick (MBA 2003), Managing Director of CPD, will give an update on the School and share View Details

Career Coach

Minoshka Narayan

Minoshka can guide students who are looking to pivot into tech and help them better understand how to utilize resources within and outside HBS. She has extensive writing experience and can review cover letters and resumes, and networking... View Details

August 2021
Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck

Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States