Publications

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

25 Aug 2014
HBS Case

Starbucks Reinvented

But you don't save a business and turn it around without speaking to, focusing, and calling on the spirit of your people." Schultz's experience qualifies him for closer study in Koehn's HBS course Power and Glory in Turbulent Times:... View Details

Keywords: by Julia Hanna; Food & Beverage

August 2024
Background Note

Your True Moral Compass

By: Joseph L. Badaracco

This note explores the concept of a "moral compass" for making difficult decisions in leadership roles. It argues that the standard view of a moral compass as a simple, internal guide is inadequate for complex situations. Instead, it proposes that our true moral... View Details

Keywords: Moral Sensibility; Decision Choices and Conditions

Web

Technology & Operations Management - Faculty & Research

About Psychological Safety By: Amy C. Edmondson and Michaela J. Kerrissey April 2025 (Revised April 2025) Case JPMorganChase: Leadership in the Age of GenAI By: Iavor I. Bojinov , Karim R. Lakhani and David... View Details

February 2024
Supplement

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar

Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details

Keywords: Technology; Telecommunications; Employee Mobility; Leading Change; Human Resources; Organizational Culture; Transformation; Talent and Talent Management; Change Management; Employee Relationship Management; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates

Web

Latin America - Global

candid and inspiring perspective on the shift from operational leadership to strategic governance. Drawing from his own experiences, he encouraged attendees to expand their view of career growth beyond... View Details

Web

Initiatives | About

Initiatives Critical mass and critical thinking around critically important topics. Business & Environment Business History Entrepreneurship (Rock Center) Health Care Leadership Race, Gender & Equity Social Enterprise Initiatives are... View Details

Web

Race, Gender & Equity

forms of inequality in business and society. Faculty & Research Our faculty pursue cutting-edge research in a wide range of fields, creating knowledge that helps leaders drive change in their organizations... View Details

14 Feb 2019
HBS Seminar

Lee Fleming, UC Berkeley IEOR

Web

The Value

Whether it's improving leadership skills, staying abreast of industry innovations, or preparing for a new role, everyone has their own distinct reasons for coming to HBS Executive Education. Our unique... View Details

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

to get resistance. And that's what leadership is about. Leadership is about moving companies to places where their normal operating leaders would not take them. And as it relates to this issue in terms View Details

Keywords: by Staff; Pharmaceutical

Research Summary

Overview

By: Rob Markey

Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details

Keywords: Customer Base Analysis; Customer Lifetime Value; Customer Experience; Customer Loyalty; Service Profit Chain; Management Accounting; Project Evaluation And Resource Allocation; Customer Value and Value Chain; Customer Satisfaction; Valuation; Customer Focus and Relationships

April 2025
Case

Kleiner Perkins (2019)

By: Jo Tango and Srimayi Mylavarapu

Kleiner Perkins, founded in 1972, quickly rose to prominence as one of Silicon Valley’s leading venture capital firms, earning a reputation for early investments in industry giants like Google, Amazon, and Citrix. However, a bold, strategic pivot to cleantech investing... View Details

Keywords: Venture Capital; Investment Funds; Technological Innovation; Entrepreneurial Finance; Organizational Change and Adaptation; Financial Services Industry

January 2022
Case

Hybrid Classroom - an Opportunity or a Threat?

By: V.G. Narayanan

When the Covid pandemic struck in the spring of 2020, HBS pivoted to remote instruction while maintaining the interactive and engaged discussions which distinguished the case system pedagogy. In fall 2020 HBS adopted a hybrid approach, fitting out its classrooms with... View Details

Keywords: Education; Teaching; Higher Education; Technology Adoption; Digital Platforms; Internet and the Web; Adaptation; Opportunities; Education Industry