Service Industry - Publications - Faculty & Research

17 Jan 2012
First Look

First Look: January 17

full-service international passenger model with a premium air-cargo business model while separately operating a no-frills passenger model for domestic flights. LAN's multi-model success comes from recognizing the complementarity of its two high-end View Details

Keywords: Sean Silverthorne

01 Sep 2009
News

E Ink’s Wild Ride

developed an imaging material comparable to paper, it would need to partner with others to build the display modules, handheld devices, digital content libraries, and e-commerce services to take advantage of it. And before sales could... View Details

Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

government blames the industrial sector, thus holding manufacturers responsible. The upcoming period of legislative meetings will tackle the new law on containers and packages. There are several proposals, and the last version I have... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

Evidence from the Hospital Industry By: Dafny, Leemore S., Katherine Ho, and Robin S. Lee Abstract—We consider the effect of mergers between firms whose products are not viewed as direct substitutes for the same good or View Details

Keywords: Dina Gerdeman

Web

Preface - Coin and Conscience – Baker Library | Bloomberg Center, Historical Collections

staff in advance via email at histcollref@hbs.edu or by phone at 617-495-6411. Please review the Information and Services section of the Historical Collections website for more information on preparing for a visit to the reading room.... View Details

01 Jun 2013
News

Five Bright Ideas

technologies to come) is needed to develop that knowledge. "Education is a $3 trillion industry globally, and no player in the world controls even 1 percent of it," he says. "I think there will be a Facebook or Google in learning. I'd... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

09 Nov 2010
First Look

First Look: November 9, 2010

PublicationsDid Increased Competition Affect Credit Ratings? Authors:Bo Becker and Todd Milbourn Publication:Journal of Financial Economics (forthcoming) Abstract The credit rating industry has historically been dominated by just two... View Details

Keywords: Sean Silverthorne

19 Nov 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

finance into catalyzing and scaling sustainable solutions. Moreover, the nature of environmental challenges requires problem solving that is no longer strictly in a public or private domain, which makes public service and nonprofits a... View Details

01 Oct 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

into catalyzing and scaling sustainable solutions. Moreover, the nature of environmental challenges requires problem solving that is no longer strictly in a public or private domain, which makes public service and nonprofits a really... View Details

03 Mar 2020
News

Can This Man Change the American Diet?

lunch, and dinner. And our prices are pretty low, so a lot of people would talk about our industry as fast casual. Some of the things that are so different about Clover is our menu changes all the time and we’re selling vegetables that... View Details

Keywords: Agriculture

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December quarter, Apple sold 730,000 iPods. And the iTunes music... View Details

Keywords: by Sean Silverthorne

12 Aug 2008
First Look

First Look: August 12, 2008

unexpectedly in the midst of chaos brought by the resistance of its staff who feared losing their civil servant status after privatization. Also facing Mao was the forthcoming deregulation of the telecommunication industry on the island... View Details

Keywords: Sean Silverthorne

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a service that will accelerate... View Details

01 Dec 2022
News

December 2022 Alumni and Faculty Books and Podcasts

industry and provides a comprehensive look at investor-centric marketing and fundraising strategy. Whether you work in hedge funds, private equity, or are aspiring to be part of one, you’ll gain invaluable insights into understanding... View Details

Web

Global Activities 2020-2021 - Global Activities 2021

industry in Lebanon rife with corruption. Professor Nien-hê Hsieh wrote the case “Cedar Environmental: Innovation vs. Corruption” with HBS’s Middle East and North Africa Research Center to explore the “gray area” of leadership—that... View Details

March 1998 (Revised June 1999)
Case

DigitalThink: Building a Sales Force

By: Michael J. Roberts, Joseph B. Lassiter III and Christina L. Darwall

A broad set of issues faces a young company in the Internet-based training business as it begins to sell its product to corporate customers. Issues include: profile of attractive candidates, compensation, definition of territory, definition of quotas, and role of... View Details

Keywords: Internet and the Web; Salesforce Management; Business Startups; Service Industry

Citation

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May 1999
Teaching Note

efficient market services: August 1993 Series TN

By: Paul A. Gompers

Teaching Note for (9-298-009), (9-298-010), and (9-298-011). View Details

Keywords: Service Industry

Citation

January 1992
Teaching Note

Consolidated Edison Company (Abridged) TN

By: Thomas R. Piper

Teaching Note for (9-275-116). View Details

Keywords: Service Industry

Citation

Purchase

March 2025
Supplement

No One Left Behind (D)

By: Lynn S. Paine, Herman B. "Dutch" Leonard, Max Hancock and David Lane

Supplement to HBS Case No. 325-007. In September 2021, the board of directors for the nonprofit No One Left Behind (NOLB) faced a crucial decision. Since its 2013 founding, NOLB had helped resettle in the United States thousands of Afghans and Iraqis who had assisted... View Details