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  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

the ability to move them toward newly designed roles in which these skills could be useful during lockdowns, such as online marketing. For some firms, the forced work-from-home period has also been an opportunity to upskill employees, for... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • Web

Globalization - Faculty & Research

consumerism resulted in mountains of waste in increasingly polluted cities. However ecological horror stories also created opportunities for a cohort of green businesses across... View Details
  • November 2009 (Revised March 2013)
  • Case

PureCircle

By: David E. Bell and Aldo Sesia
In December 2008, the U.S. Food and Drug Administration (FDA) determined that high-purity Rebaudioside A (Reb A), a natural and calorie-free product that a young company named PureCircle manufactured from the Stevia plant, could be used in beverages, foods, and as a... View Details
Keywords: Customer Relationship Management; Investment; Globalization; Leadership; Risk Management; Product Launch; Production; Performance Productivity; Business and Shareholder Relations; Food and Beverage Industry; United States
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  • 2022
  • Working Paper

Rethinking Explainability as a Dialogue: A Practitioner's Perspective

By: Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan and Sameer Singh
As practitioners increasingly deploy machine learning models in critical domains such as healthcare, finance, and policy, it becomes vital to ensure that domain experts function effectively alongside these models. Explainability is one way to bridge the gap between... View Details
Keywords: Natural Language Conversations; AI and Machine Learning; Experience and Expertise; Interactive Communication; Business and Stakeholder Relations
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  • 28 Sep 2023
  • News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

Clubs News Clubs News Guided by Harvard Business School’s mission to educate leaders who make a difference in the world, the HBS Global Alumni Clubs & Associations Network provides thousands of opportunities to create and strengthen connections among and between HBS... View Details
Keywords: Margie Kelley; community service
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

In this case, the most profitable 40 percent of customers generate 130 percent of annual profits; the middle 55 percent of customers break even, and the least profitable 5... View Details
Keywords: by Robert S. Kaplan
  • 18 Dec 2006
  • Lessons from the Classroom

Grooming Next-Generation Leaders

thoroughly enjoy it." Even a marketing class becomes an opportunity to explore the complexities of leadership, he reflects. "I walked into class last week in my first session View Details
Keywords: by Martha Lagace
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

It’s simple: They create the most value, says Harvard Business School Professor Felix Oberholzer-Gee. In almost every segment of the economy, the very best companies lead their peers by wide margins. They take share by building on proven... View Details
Keywords: by Danielle Kost
  • 27 Nov 2006
  • What Do You Think?

What’s to Be Done About Performance Reviews?

opportunity within the organization? To map out an individual plan for personal development? All of these? Too often this is unclear. Is it any wonder then that managers, many View Details
Keywords: by Jim Heskett
  • January 2015 (Revised January 2017)
  • Case

Curriculum Associates: Turning the Page from Tradition to Innovation

By: John J-H Kim and Christine S. An
Set in Fall 2014, the traditional textbook publishing industry is being transformed by technological innovations and new student achievement standards. This case chronicles how Rob Waldron, CEO, and his team bring Curriculum Associates (CA), a traditional supplemental... View Details
Keywords: Education Technology; SaaS; Turnaround; Textbook Publishing; Innovation; Sales Cycle; HR Strategy; Privately-funded Businesses; Sustainable Growth; Product Development Strategy; Organizational Change and Adaptation; Technological Innovation; Competitive Advantage; Publishing Industry
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  • Web

Reconceiving Products & Markets - Institute For Strategy And Competitiveness

needs and new markets open up opportunities to differentiate , innovate , and grow . A new generation of social entrepreneurs is capturing these opportunities, and mainstream businesses must keep up to stay... View Details
  • Profile

Sergio Velasquez-Terjesen

Australia, but he seized an opportunity to change the culture of ConocoPhillips itself, becoming the co-founder of the company's first LGBT employee group. Over the course... View Details
Keywords: Manufacturing/Energy; Consulting
  • Research Summary

Current Research

By: Leslie K. John

Professor John is a behavioral scientist who uses both laboratory and field experiments to investigate questions that are at the intersection of marketing, organizational behavior, and public policy.

Professor John’s work has been published in leading... View Details

  • 24 May 2022
  • Research & Ideas

Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors

Past studies have bolstered the idea that marginalized groups might find more career opportunities if they downplay their identities. But women and minorities may actually benefit by explicitly mentioning their identities, at least when... View Details
Keywords: by Pamela Reynolds
  • Web

Frequently Asked Questions | Social Enterprise | Harvard Business School

all sectors have a range of opportunities for involvement in social enterprise at HBS, through academics, careers, community, and the New Venture Competition. Faculty members engage in social enterprise... View Details
  • Portrait Project

Mike Laffin

“Uncle Paul is in heaven now.” He was an associate director at a homeless shelter in Hartford and had been murdered following a meal. At six years old, I couldn’t comprehend what this meant. He’d been a second father to me, encouraging the wildest dreams View Details
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details
Keywords: by Kathryn Haviland
  • 07 Nov 2022
  • News

Victoria’s Secret Buys Alumni-Founded Adore Me

garment industry in France, so I frequently heard friends and family complain about the options for buying lingerie in the United States,” he said in a 2014 article from the “First Five Years” HBS alumni profile series. “I found that there was a huge View Details
Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • 09 Mar 2015
  • Research & Ideas

Why Entrepreneurs Should Go Work for Government

neither?" says Weiss. "Boston was one of the early cities where Uber was allowed to operate. I ask students whether they think we did the right thing." Other aspects of working with... View Details
Keywords: by Michael Blanding
  • 29 Sep 2023
  • Blog Post

HBS Latino Student Association Spotlight: Reyna Pacheco Rios (MBA 2025)

away from Guadalajara, Mexico. She did not have the opportunity to pursue her own education but still remains the greatest supporter of mine. Her fierce love for her family always supersedes any View Details